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Bug 85472 - Support changes within RHN
Support changes within RHN
Status: CLOSED DUPLICATE of bug 84644
Product: Red Hat Network
Classification: Red Hat
Component: RHN/Web Site (Show other bugs)
RHN Devel
All Linux
medium Severity medium
: ---
: ---
Assigned To: Chip Turner
Red Hat Satellite QA List
: FutureFeature
Depends On:
  Show dependency treegraph
Reported: 2003-03-03 10:28 EST by Narsi Subramanian
Modified: 2015-03-03 17:37 EST (History)
2 users (show)

See Also:
Fixed In Version:
Doc Type: Enhancement
Doc Text:
Story Points: ---
Clone Of:
Last Closed: 2006-02-21 13:52:04 EST
Type: ---
Regression: ---
Mount Type: ---
Documentation: ---
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

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Description Narsi Subramanian 2003-03-03 10:28:47 EST
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003

Description of problem:
1) rhn-feedback : Currently open to everyone. This will be clearly messaged that
it is for feedback only and will most likely not receive a reply. No resources
will be used for responding to this.

2) rhn-support : Currently a web ticket open to anyone, demo or paid. This will
change so that it is only open to paying customers. If your account is not paid,
this option will not even show up after you log in 

3) rhn-help : This email address is being shut down and taken off the web.

4) Customer Support questions - this is for people who have questions about
purchasing RHN (ie, credit card does not work, want to upgrade, etc..). Barry
Duplantis wants to have us put a phone # on the web - this will go to customer
service. He will assess the process as it builds and address as needed.

FAQ - we also decided to rewrite the FAQ in order to allow customers to help
themselves online. The old one is very outdated, incorrect in some
circumstances, and not well organized.

Version-Release number of selected component (if applicable):

How reproducible:
Didn't try

Steps to Reproduce:

Additional info:
Comment 1 Greg DeKoenigsberg 2003-03-04 20:09:56 EST

*** This bug has been marked as a duplicate of 84644 ***
Comment 2 Red Hat Bugzilla 2006-02-21 13:52:04 EST
Changed to 'CLOSED' state since 'RESOLVED' has been deprecated.

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