Red Hat Bugzilla – Bug 85472
Support changes within RHN
Last modified: 2015-03-03 17:37:49 EST
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Description of problem:
1) rhn-feedback : Currently open to everyone. This will be clearly messaged that
it is for feedback only and will most likely not receive a reply. No resources
will be used for responding to this.
2) rhn-support : Currently a web ticket open to anyone, demo or paid. This will
change so that it is only open to paying customers. If your account is not paid,
this option will not even show up after you log in
3) rhn-help : This email address is being shut down and taken off the web.
4) Customer Support questions - this is for people who have questions about
purchasing RHN (ie, credit card does not work, want to upgrade, etc..). Barry
Duplantis wants to have us put a phone # on the web - this will go to customer
service. He will assess the process as it builds and address as needed.
FAQ - we also decided to rewrite the FAQ in order to allow customers to help
themselves online. The old one is very outdated, incorrect in some
circumstances, and not well organized.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
*** This bug has been marked as a duplicate of 84644 ***
Changed to 'CLOSED' state since 'RESOLVED' has been deprecated.