Red Hat Bugzilla – Bug 85797
when trying to change configuration, print manager reports "tray empty"
Last modified: 2007-04-18 12:51:54 EDT
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Description of problem:
While printing, I attempted to change the printer configuration via
printman. This returns an erroneous message: "tray empty".
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Send a job to print, and *while the job is printing*
2. Start Print Manager
3. Try changing the printer, and / or printer options
Actual Results: Printman reports "tray empty!"
Expected Results: Printman should say: "printer IN USE"
If this message is sent from a remote printer (mine is local),
it would be "mis-informative".
This message originates in CUPS. I've seen it too actually.
USB printer? Now that I look this seems to be due to the kernel:
if (ioctl(fd, LPGETSTATUS, &status) == 0)
fprintf(stderr, "DEBUG: LPGETSTATUS returned a port status of %02X...\n",
if (status & LP_NOPA)
fputs("WARNING: Media tray empty!\n", stderr);
else if (status & LP_ERR)
fputs("WARNING: Printer fault!\n", stderr);
else if (status & LP_OFFL)
fputs("WARNING: Printer off-line.\n", stderr);
So perhaps the kernel is returning the wrong values?
I've seen this message with a USB-connected HP DeskJet 990C. What printer are
you using, and with what connection?
I am using a Lexmark Z53 connected via an Atmel 4-port USB hub. Default kernel
is kernel-2.4.20-2.48 and I am currently logged in using kernel-2.4.20-2.54. The problem
occurs with either kernel. I keep switching between these kernels due to ongoing problems
with CD burning.
Think this might be fixed in CUPS 1.1.19.
now the Printer Configuration app (print manager) just hangs with the message:
"Loading printer information, Please wait..." (and wait, and wait, and *wait*.....).
I'm forced to kill the print manager session. This happens either when loading
_during_ a print job, or without any print job in the queue.
kernel-2.4.20-9.athlon.rpm in now the default, with the following package
What version of redhat-config-printer? Run it from the command line.
I did a clean reinstall of the sytem, and print configuration works ok now with
redhat-config-printer-0.6.47-1, cups-libs-1.1.17-13, cups-1.1.17-13. The sluggishness
may have been caused by other packages that I had installed from rawhide. (...sorry about