Bug 865123 - Ability for a user to request "Resend confirmation email"
Ability for a user to request "Resend confirmation email"
Product: OpenShift Origin
Classification: Red Hat
Component: Website (Show other bugs)
Unspecified Unspecified
unspecified Severity unspecified
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Assigned To: Clayton Coleman
libra bugs
Depends On:
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Reported: 2012-10-10 17:13 EDT by Sumana Annam
Modified: 2015-05-14 21:15 EDT (History)
3 users (show)

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Doc Type: Bug Fix
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Last Closed: 2012-10-15 10:49:45 EDT
Type: Bug
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Description Sumana Annam 2012-10-10 17:13:44 EDT
Description of problem:

User registers on the OpenShift, but 

1) Does not confirm email verification on time OR
2) Never receives confirmation email and tries to login/reset password. This leads to "The supplied login or password was invalid".

Current solution:

- User would have to send an email to openshift@redhat.com
- Customer enablement team works with streamline who in turn files
a ticket with ASM. ASM provides a confirmation URL.
- URL goes back to user for their verification.

Proposed solution:

The above can be tackled by implementing any of the below or if you have better solution, we are all ears. Goal is to make it smooth for the users.

- Put a link to "resend confirmation email". Pretty much similar to Red Hat Customer portal. OR
- When a user tries to sign up with the same username, check for email verification flag and resend the confirmation email automatically. OR
- When a user tries to reset the password, check for email verification flag and include the confirmation email link either in the "reset password email" template or "resend the confirmation email" template.

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Comment 1 Clayton Coleman 2012-10-15 10:49:45 EDT
This is covered by story https://rally1.rallydev.com/#/3680153498d/detail/userstory/7699483189 in the IT teams backlog.

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