Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 865896 - "Forgot Username" causes error
Summary: "Forgot Username" causes error
Keywords:
Status: CLOSED WONTFIX
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Content Management
Version: 6.0.0
Hardware: Unspecified
OS: Unspecified
unspecified
low
Target Milestone: Unspecified
Assignee: Mike McCune
QA Contact: Katello QA List
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2012-10-12 18:30 UTC by Thom Carlin
Modified: 2014-03-18 17:37 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-03-18 17:37:34 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
empty radio button in dialog (24.82 KB, image/png)
2012-10-31 14:44 UTC, Og Maciel 		no flags Details
View All

Description Thom Carlin 2012-10-12 18:30:26 UTC 
Description of problem:

When pressing "Send Login", receive "Couldn't find Organization with ID=1 [WHERE "organizations"."task_id" IS NULL]"

Version-Release number of selected component (if applicable):

CloudForms 1.1 beta

How reproducible:

Every time

Steps to Reproduce:
1. Setup userid per System Engine User manual with email address
2. Logoff
3. Click Forgot Username link
4. Enter email corresponding to 1
5. Click Send Login
  
Actual results:

"Couldn't find Organization with ID=1 [WHERE "organizations"."task_id" IS NULL]" error.  No email

Expected results:

Username reminder email to be sent

Additional info:
Comment 3 Thom Carlin 2012-10-14 00:50:06 UTC 
Same error for "Forgot Password"
Comment 4 James Laska 2012-10-31 13:04:14 UTC 
Thom, for future System Engine bugs, please attach the tarball created by the command /usr/share/katello/scripts/katello-debug.  That will provide diagnostic information crucial for debugging 

I'm unable to reproduce this problem using the following version of katello

 * katello-1.1.12-18.el6cf.src.rpm
 * katello-candlepin-cert-key-pair-1.0-1.src.rpm
 * katello-certs-tools-1.1.8-1.el6cf.src.rpm
 * katello-cli-1.1.8-10.el6cf.src.rpm
 * katello-configure-1.1.9-10.el6cf.src.rpm
 * katello-qpid-broker-key-pair-1.0-1.src.rpm
 * katello-qpid-client-key-pair-1.0-1.src.rpm
 * katello-selinux-1.1.1-2.el6cf.src.rpm
Comment 5 Garik Khachikyan 2012-10-31 14:40:23 UTC 
# COMMENT

doing click on "Reset Password" (without entering any info in fields) brings to the red alert:
---
Couldn't find User with username = , email =

we seems missing a check on text input(s) emptiness
Comment 6 Og Maciel 2012-10-31 14:43:35 UTC 
Also, choosing "Forgot username", entering a valid email and clicking "Send Login" doesn't seem to actually send an email.
Comment 7 Og Maciel 2012-10-31 14:44:48 UTC 
Created attachment 636163 [details]
empty radio button in dialog

There's a radio button with no text displayed in the dialog.
Comment 8 James Laska 2012-10-31 14:45:14 UTC 
(In reply to comment #5)
> # COMMENT
> 
> doing click on "Reset Password" (without entering any info in fields) brings
> to the red alert:
> ---
> Couldn't find User with username = , email =
> 
> we seems missing a check on text input(s) emptiness

Confirmed, I'm seeing that also.  The message seems like it could be presented better.  Something like, "No matching user found".

I could be wrong, but I think that's slightly different from the reported issue.  We should have a bug to track improving the reading of that notification.  I'm not sure whether the issue in comment#0 and comment#5 should be tracked by the same bug. 

Any input from devel?
Comment 11 Jason E. Rist 2012-12-17 22:59:53 UTC 
Og - I think that we should probably file a separate bug if you're not getting an email.  (I think there might already be a closed bug and documentation on that issue alone.)
Comment 13 Mike McCune 2014-03-18 17:37:34 UTC 
This bug was closed because of a lack of activity.  If you feel this bug should be reconsidered for attention please feel free to re-open the bug with a comment stating why it should be reconsidered.
Note You need to log in before you can comment on or make changes to this bug.