Bug 877762 - message tray disappears
Summary: message tray disappears
Alias: None
Product: Fedora
Classification: Fedora
Component: gnome-shell
Version: 18
Hardware: All
OS: Linux
Target Milestone: ---
Assignee: Owen Taylor
QA Contact: Fedora Extras Quality Assurance
: 887298 (view as bug list)
Depends On:
TreeView+ depends on / blocked
Reported: 2012-11-18 15:46 UTC by Sebastian Keller
Modified: 2014-09-13 18:59 UTC (History)
16 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2014-02-05 23:17:48 UTC
Type: Bug

Attachments (Terms of Use)

System ID Private Priority Status Summary Last Updated
GNOME Bugzilla 683986 0 None None None Never

Description Sebastian Keller 2012-11-18 15:46:05 UTC
In some situations the message tray can disappear and can only be brought back by restarting the shell.
Upstream has a patch for this, but missed commiting it to 3.6.2. Since there probably is not going to be a 3.6.3 it would be nice to add this patch to the package.


Comment 2 Kamil Páral 2013-01-16 09:48:15 UTC
*** Bug 887298 has been marked as a duplicate of this bug. ***

Comment 3 Jiri Eischmann 2013-01-16 12:22:35 UTC
I experience this problem since upgrading to Fedora 18. It occurs when using Empathy and its integration into Shell. Very annoying.

Comment 4 Petr Schindler 2013-01-16 12:28:41 UTC
I encounter this frequently. It's very annoying.

Comment 5 mock 2013-02-05 19:58:55 UTC
i am experiencing this with gnome-shell-3.6.2-6.fc18.x86_64.  is this a gnome problem?  should we be logging this error with them?

Comment 6 Florian Müllner 2013-02-07 15:09:26 UTC
(In reply to comment #5)
> is this a gnome problem?

Yes. The most relevant upstream bug is https://bugzilla.gnome.org/show_bug.cgi?id=683986, but unfortunately nobody managed to actually trace down the issue, though the pile of patches in that bug appears to have fixed the issue in 3.7.x.
I'd be willing to roll another 3.6.x release containing those patches if someone can step up and help with testing (we are approaching the end of the 3.8 cycle upstream, so not the best time for testing old stable for me :-)

Comment 7 mock 2013-02-07 17:30:35 UTC
i did log a bug with gnome too on this issue. i believe it to be in their court since my googling found it to occur on ubuntu as well. at this point, i'm willing to wait for a 3.7 release to install (if that's possible). this bug has inspired me to revisit a fluxbox wm just in case gnome drags their feet on a permanent fix. i need stuff working for work.

Comment 8 mock 2013-02-07 19:40:02 UTC
let me clarify:  the 3.7/3.8 cycle will mean waiting for the next full release of gnome before a fix can be achieved?  if that's the case, the i take back my previous reply to wait. i am willing to test out a shell fix for 3.6.x if you have the time to drop out a change.

this is just getting aggravating.

Comment 9 Petr Schindler 2013-02-08 13:25:30 UTC
I would test it too. It would be great to have this fixed.

Comment 10 Jiri Eischmann 2013-02-08 13:33:59 UTC
I'm also willing to test it.

Comment 11 mock 2013-02-08 13:40:56 UTC
by the way, for those suffering from this, a small workaround would be an in session restart of the gnome-shell by alt+f2 and typing "r" to restart the shell.  it's a built-in gnome put in, and it does restore the notification bar.  sucks to have to do this, but....

Comment 12 Florian Müllner 2013-02-08 14:22:16 UTC
OK, I'll backport the patches and provide a build for testing. I'd like to wait for https://bugzilla.gnome.org/show_bug.cgi?id=689106 for another stable upstream release though.

Comment 13 mock 2013-02-08 14:46:42 UTC
sounds good.  thanks!

Comment 14 Florian Müllner 2013-02-08 16:14:09 UTC
Ladies and gentlemen, here's a scratch build for your testing pleasures:
(it contains all unreleased commits of the gnome-3-6 branch + the patch set attached to the aforementioned upstream bug)

Comment 15 mock 2013-02-11 13:35:21 UTC
i have applied the patch and will commence testing.  thanks again for the effort.

Comment 16 Patrick Higgins 2013-02-12 17:49:35 UTC
I am using 3.6.2-90.fc18.x86_64 and just experience a gnome-shell lockup. I was bringing put the activities overview and partway through the animation, it locked up and became unresponsive.

I was able to switch to a text console (ctrl+alt+f2) and kill gnome-shell. It restarted automatically and is working fine again.

This happened after about 2.5 hours of use on the new version.

I didn't have time to try to diagnose what happened. It may not have been related to the patches we are testing.

Comment 17 mock 2013-02-13 13:18:14 UTC
i have been using the gnome-shell-3.6.2-90.fc18.x86_64 patch, and things have been great.  i have not experienced the freeze that patrick states above, but i have been running the patch for well over 8 hours during work without any freezes and with a persistent message tray.  i use empathy actively during the day too.

thanks, florian, for the patch.  i'm giving it a pass on my end.

Comment 18 Fedora Update System 2013-02-13 21:05:41 UTC
gnome-shell-3.6.3-1.fc18 has been submitted as an update for Fedora 18.

Comment 19 Petr Schindler 2013-02-14 06:33:46 UTC
I've been using it for two days and this bug seems to be fixed. But I saw another one (probably caused by the patches).

When I plug in USB stick the notification moves down under the edge of screen. Only thing I can see is small part of 'x'.

It isn't so bad. You can click 'x' and everything is back again.

I made a screencast of this. You can find it here: http://pschindl.fedorapeople.org/Screencast.webm

Comment 20 Florian Müllner 2013-02-14 08:13:12 UTC
(In reply to comment #19)
> I've been using it for two days and this bug seems to be fixed. But I saw
> another one (probably caused by the patches).

Yes, this is indeed a regression from one of the patches - see https://bugzilla.gnome.org/show_bug.cgi?id=689295 for the upstream issue. A build which includes the patch is on its way, I'll push an update later.

Comment 21 Florian Müllner 2013-02-14 08:23:26 UTC
*** Bug 909988 has been marked as a duplicate of this bug. ***

Comment 22 Patrick Higgins 2013-02-14 18:52:09 UTC
I have not seen the message tray disappear since applying the patch, kudos and many thanks!

I did experience another lockup. This time I grabbed a core file with gcore and it appears I am experiencing bug 878323.

Comment 23 Olivier Crête 2013-02-15 02:13:55 UTC
Even with the build from comment #14, I had the message tray disappear..

The only potentially relevant JS trace I could find are a bunch of:

Window manager warning: CurrentTime used to choose focus window; focus window may not be correct.
    JS ERROR: !!!   Exception was: TypeError: this._titleLabel.clutter_text is null
    JS ERROR: !!!     message = '"this._titleLabel.clutter_text is null"'
    JS ERROR: !!!     fileName = '"/usr/share/gnome-shell/js/ui/messageTray.js"'
    JS ERROR: !!!     lineNumber = '462'
    JS ERROR: !!!     stack = '"("Username removed for privacy",null,[object Object])@/usr/share/gnome-shell/js/ui/messageTray.js:462
wrapper("ticklegrapes416.it",null,[object Object])@/usr/share/gjs-1.0/lang.js:204
([object _private_TelepathyGLib_Contact],1,"offline","")@/usr/share/gnome-shell/js/ui/components/telepathyClient.js:738
wrapper([object _private_TelepathyGLib_Contact],1,"offline","")@/usr/share/gjs-1.0/lang.js:204

Comment 24 Pedro Francisco 2013-03-13 11:51:00 UTC
I believe this is fixed.

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