Red Hat Bugzilla – Bug 89652
GUI Install does not complete
Last modified: 2007-03-27 00:03:23 EDT
From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; YComp
22.214.171.124; .NET CLR 1.0.3705)
Description of problem:
see above ...
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Insert CD-ROM
2. Power on
3. Follow GUI (does not complete)
Actual Results: I have the log saved onto floppy ... how/where do I send it?
Expected Results: I expected the install to complete & a reboot would bring
me to a point where I could begin to initialize E-Mail access, get familiar
with the programs on the distribution, ... basically begin to get comfortable
with RedHat Linux.
My phone is 281-373-0323 ... a call - or someone I could call when I reached a
certain point - would be appreciated. The system is connected to the internet
via DSL ... so it could be "ping-ed" or you might have tools to let you see
into the system ... whatever ...
Have been able to get through the install ... but on "Exit" - which causes a
reboot - the system hangs.
The last 15 messages are:
POSIX conformance testing by UNIFIX
mtrr: v1.40 (20010327) Richard Gooch (email@example.com)
mtrr: detected mtrr type: Intel
PCI: PCI BIOS revision 2.10 entry at 0xfda95, last bus=2
PCI: Using configuration type 1
PCI: Probing PCI hardware
Unknown bridge resource 0: assuming transparent
PCI: Using IRQ router PIIX [8086/2410] at 00:1f.0
isapnp: Scanning for PnP cards ...
isapnp: No Plug & Play device found
speakup: initialized device: /dev/synth, node (MAJOR 10. MINOR 25)
Linux NET4.0 for Linux 2.4
Based upon Swansea University Computer Society NET3.039
Initializing RT netlink socket
apm: BIOS version 1.2 Flags 0x03 (version 1.16)
again, I can be reached (to provide "eyes" into the system & follow
directions) at 281.373.0323
I don't see how XFree has anything to do with this. I changed components to
anaconda, to see if Jeremy has anything to do with this. Sounds like
troubleshooting problem more or less, and would probably be better served
subscribing to the psyche-list and asking questions there.
I don't really understand the comment re. "psyche-list" unless it is some form
of in-house sarcasm ...
Do you have a suggestion for how to troubleshoot so the system will complete
the "boot" process? As you would expect, the same results occur booting from
disk or the "floppy" created as part of the install. The "apm: BIOS ..." is
the last message received, then the cursor moves to the next line ... system
hangs and as been at the same point for more than 24 hours. At this point in
time, what would the boot process be doing? Maybe that is the component that
is unsupported, or requires a workaround, patch, etc. It is likely that a
newer level of firmware is available on the internet that would make support
via Linux available ... if I knew what component was having the problem or how
to get from this locked position to someplace I could debug from. Suggestions
(other than to re-install Windows)?
>I don't really understand the comment re. "psyche-list" unless it is some form
>of in-house sarcasm ...
Red Hat Linux 8.0 is named "Psyche", thus the mailing list for discussing
issues pertaining to that release is "psyche-list". There is no sarcasm
in Mike C's statements, and Mike C is not "in house", he is a Red Hat Linux
user just like yourself, although he is a frequent volunteer helping people
I don't have any advice on your problem, but I wanted to clarify the above,
as you seemed to misunderstand what Mike was saying.
Sorry my frustration resulted in my not understanding what was meant by Psyche-
list. I have been attempting this install - through all possible iterations I
can imagine - for a week. We have a small company, with 2-3 year old PC's and
I'm trying to get away from MS with the constant upgrades and growing costs.
I installed Solaris, but Sun systems are very expensive as well. Now
attempting Linux, but can't get through a boot.
I am open to try anything, other options, etc. - I just don't know what to do
or where to go. When I boot from diskette, it pauses at a "root" level -
seeming to wait for options - which I don't know but which might provide some
level of trace to identify exactly where it finds a problem. ...
BTW - how do I get to "Psyche-List"?
What is the hardware in the system(s) being installed?
CD-ROM: 1. NEC DV-5700A (top) 2. SONY CRX160E
Floppy: generic NEC
Disk: WDC WD40 0BB-75AUA1
Video card: 64MB DDR NVIDIA GeForce2 Ultra
Disk Controller: Intel 82801AA Bus Master
IDE Cont'llr secondary: IDE Cn'tlr (dual fifo)
Modem: Conexant PCI Modem Enumerator
Conexant HCF v90 56k TRAD speakerphone PCI modem
Interfaces: HID consumer control device HID system control device
MS Keyboard Hot Keys
keyboard: HID keyboard
MS Natural Keyboard Pro Standard 101/102-key
monitor: "plug & play" (actually a Sun Micro GDM 5010PT)
Mouse: Logitech Mouseman Wheel (Wheelmouse 2)
Network Adaptors: 3Com Etherlink 10/100 PCI
Dial-up Efficient Networks PPOE (NTSP3) MS VPN
Ports: COM1 LPT1
SCSI Cntlrs: WinME Promise Ultra 100 IDE cont'llr
"Sound, video, & game" "Santa Cruz WDM, game"
USB cont'llrs: Intel 82801AA USB Universal Host Cntllr MS USB Keyboard
processor: "Pentium III "Coppermine" (1.0 Ghz)
Can I assist this process by entering commands online, using options during
boot from diskette, or something? Just eager to get it installed &
operational to learn desired configurations for other systems. Thanks.
Any news, progress, suggestions, things to try, ...
(my boss is on my "backside" with concerns to complete our eval - so we can
commit & get all our systems onto a common - cheaper - platform by end of May)
I really need some help, feedback or something to tell my management re. if we
are going to be able to install/implement Linux as an alternative. The bug
has been open 12 days, I started installing over 2 weeks ago.
Please ... is there someone who can work with me directly - via phone - or E-
Mail - or whatever to get the system installed to where it will boot and I can
start to learn it?
It appears the kernel is hanging when you reboot.
Found the problem ... seems it was hanging in the BIOS ... workaround was to
set "apm=off" on the boot command. Boot then went to completion. However, I
don't feel real comfortable turning processes off as if they were not valuable
they wouldn't be there in the first place.
So, I went to the Dell website and downloaded a BIOS upgrade. There are 2
options for download ... one a "zip" file (smaller) and the other is the un-
zipped version of the same file. Both are "aaaa.exe". I have found no way to
execute a ".exe" file under Linux. When I submit it via the run window by
referring to the full directory structure ... it seems that nothing happens.
When I "run" it indicating a terminal window ... nothing appears as if it were
Dell supposedly supports Linux ... but the ".exe" file is the only option for
1. Can I run a ".exe" file under Linux?
2. Is there another option to reformatting my drive, re-installing Windows,
running the update, reformatting the drive, re-installing Linux ...
3. Must I always run a dual-boot environment with both Linux and Windows
present to handle technical updates, etc.?
PS - this problem can be closed ... I have it booting at this time... but I
would like help/support/feedback to the above.
Closing as NOTABUG, seems to be a BIOS issue