Description of problem: Refresh SAM web ui, it will report SSLTimeoutError. Version-Release number of selected component (if applicable): virt-who-0.8-5.el6 subscription-manager-1.1.22-1.el6.x86_64 katello-headpin-1.2.1-14h.el6_3.noarch candlepin-0.7.23-1.el6_3.noarch RHEL6.4-server-x86_64-20130116.3 + RHEVM3.1.2 How reproducible: 100% Step to Reproduce: 1. Prepared two rhel6.4 hosts(Host1, Host2) 2. Add the two rhel6.4 host to rhevm3.1.2 3. Prepared the third rhel6.4(Host3) which is running virt-who 4. Config the virt-who on rhel64 (Host3) that in step3 VIRTWHO_BACKGROUND=1 VIRTWHO_DEBUG=1 VIRTWHO_INTERVAL=10 VIRTWHO_RHEVM=1 VIRTWHO_RHEVM_OWNER=ACME_Corporation VIRTWHO_RHEVM_ENV=env1 VIRTWHO_RHEVM_SERVER=https://10.66.78.45:443 VIRTWHO_RHEVM_USERNAME=admin@internal VIRTWHO_RHEVM_PASSWORD=redhat 5. Restart virt-who on Host3, then Host1 and Host2 registered to SAM 6. Add guest to Host1 or Host2, then refresh the SAM Web UI (systems-->choose host1 or host2-->Details-->systeminfo) 7. Check the virt-who report log in /var/log/rhsm/rhsm.log 2013-01-23 10:48:48,873 [DEBUG] @subscriptionmanager.py:89 - Sending update in hosts-to-guests mapping: {'3e30c294-614f-11e2-a861-8f46739113c1': [], '632528b0-6375-11e2-8205-a7a1dc19b6cf': ['789dfeab-3ddb-4ae6-920b-760147bc8b2e', '45186afa-e19f-44b2-a305-098e702c0bd7'], 'cb918328-6378-11e2-9641-c78c8a96a1b5': ['79e1deab-45bd-4db0-a47a-08a9cec57648', '582fa39c-8971-4fce-91b8-23fcf6806d34']} 2013-01-23 10:49:48,957 [ERROR] @virt-who.py:212 - Error in communication with subscription manager, trying to recover: Traceback (most recent call last): File "/usr/share/virt-who/virt-who.py", line 196, in _send result = self.subscriptionManager.hypervisorCheckIn(self.options.owner, self.options.env, virtualGuests) File "/usr/share/virt-who/subscriptionmanager.py", line 92, in hypervisorCheckIn return self.connection.hypervisorCheckIn(owner, env, mapping) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 627, in hypervisorCheckIn return self.conn.request_post(url, host_guest_mapping) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 440, in request_post return self._request("POST", method, params) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 389, in _request response = conn.getresponse() File "/usr/lib64/python2.6/httplib.py", line 990, in getresponse response.begin() File "/usr/lib64/python2.6/httplib.py", line 391, in begin version, status, reason = self._read_status() File "/usr/lib64/python2.6/httplib.py", line 349, in _read_status line = self.fp.readline() File "/usr/lib64/python2.6/socket.py", line 433, in readline data = recv(1) File "/usr/lib64/python2.6/site-packages/M2Crypto/SSL/Connection.py", line 228, in read return self._read_bio(size) File "/usr/lib64/python2.6/site-packages/M2Crypto/SSL/Connection.py", line 213, in _read_bio return m2.ssl_read(self.ssl, size, self._timeout) SSLTimeoutError Actual results: As above Expected results: No the error info.
Can we get katello-debug output for this?
Hi , Devan I checked this bug with the RHEL6.4-server-x86_64-20130130 + RHEVM3.2 + SAM-1.3-20130624.0 but can't reproduce it again, please see below testing details, so I think this bug may be fixed in SAM1.3, if you also think so, please move this bug status to "ON_QA", I will close this bug then. Test enviorment: subscription-manager-1.1.23-1.el6.x86_64 python-rhsm-1.1.8-1.el6.x86_64 virt-who-0.8-5.el6.noarch katello-headpin-1.4.2-17.el6sam_splice.noarch candlepin-0.8.9-1.el6_4.noarch RHEL6.4-server-x86_64-20130130 + RHEVM3.2 + SAM-1.3-20130624.0 Test steps: 1. Prepared two rhel6.4 hosts(Host1, Host2) 2. Add the two rhel6.4 host to rhevm3.2 3. Prepared the third rhel6.4(Host3) which is running virt-who 4. Config the virt-who on rhel64 (Host3) that in step3 VIRTWHO_BACKGROUND=1 VIRTWHO_DEBUG=1 VIRTWHO_INTERVAL=10 VIRTWHO_RHEVM=1 VIRTWHO_RHEVM_OWNER=ACME_Corporation VIRTWHO_RHEVM_ENV=env1 VIRTWHO_RHEVM_SERVER=https://10.66.78.46:443 VIRTWHO_RHEVM_USERNAME=admin@internal VIRTWHO_RHEVM_PASSWORD=redhat 5. Restart virt-who on Host3, then Host1 and Host2 registered to SAM 6. Add guest to Host1 or Host2, then refresh the SAM Web UI (systems-->choose host1 or host2-->Details-->systeminfo) 7. Check the virt-who report log in /var/log/rhsm/rhsm.log Testing Result: There isn't any error log described in this bug appears in rhsm.log Thanks, Shihui Liu (In reply to Devan Goodwin from comment #1) > Can we get katello-debug output for this?
Yeah seems unlikely this could still be around, lets ON_QA it. Thanks Liushihu.
According to the Comment 2 and Comment 3, move the status to VERIFIED. Thanks, Libin
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHEA-2013-1390.html