Red Hat Bugzilla – Bug 92003
Really weird way of adding new printers
Last modified: 2007-04-18 12:54:10 EDT
Description of problem:
I eventually found it but guessing that in order to add another
queue/printer in RH9 one has to use "Properties" of an existing one
was a somewhat strange experience. The first queue is not a problem
but additions are. Please make this somewhat more obvious. Clicking
at random in all possible places is not a good answer to that.
Why was 'System Settings->Printing' not an obvious thing to try? There's a
great big 'New' button (first one).
Perhaps the menu item need renaming?
No, we are talking about this prominent default printer picture on a panel,
which seems like an obvious thing to try, which in a "tool tips" comment
talks something about a printer configuration. Especially that this worked
for the first time. :-)
I guess that if the first attempt would send you to 'System Settings->Printing'
menus, I mean in a explicit manner, then expectation that on the second try
one would go there would be reasonable. Right now I am willing to bet that
vast majority of users will do the same thing which I did only they may to
fail to find where this "New" button hides. Once you will get there things
are fine. I run some informal and un-scientific tests for that with some
"naive" users. Results tell me that my chances of winning such bet would
be very high.
Ah, that was added to fix bug #81047 (offer to add a printer if there are none).
Okay, that dialog could point you to System Settings->Printing then.
Or perhaps there should be some 'Add Printer' icon in the window. Not sure; I'm
not a GUI person.
Remind me which app the icon launches if you already have a printer?
It launches gnome-print-manager in any case; that in turn asks you if you want
to launch redhat-config-printer if there are no printers configured.
> launch redhat-config-printer if there are no printers configured.
That "no printers configured" is a key here. It worked before to
define a printer and it does not work now. An extra button to
launch redhat-config-printer would solve the issue. How it should be
marked is a good question. "Manage Printers"? You may want to delete
one as well.
You can get there by invoking "Properties" of an already defined printer
but this is likely not the way it was intended.
Hm, maybe this is filed against a wrong component; but I am not sure
how responsibilities are split here.
Red Hat apologizes that these issues have not been resolved yet. We do want to
make sure that no important bugs slip through the cracks.
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Not applicable any longer. Many things changed in the meantime.