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From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.2) Gecko/20030208 Netscape/7.02 Description of problem: I'm receiving the "abuse" error message, below, even after not trying to connect for more than 8 hours. I would think that an 8 hour pause between connects would be MORE than sufficient to qualify as "reduce the RHN network traffic from [my] system." There is no indication of how frequently one may attempt to connect without being considered abusive. Similarly, the message supplied when there are too many connected demo users doesn't say anything about how frequently one may try to reconnect (nor that there's a threshold deemed abusive). Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: Run up2date demo account, if receive "too many demo account users" message, retry, repeat... Actual Results: Error Message: Abuse of Service detected for server xxxxxxxxxx-FPC-6556-RH90 (xxxxxxxxxx) Error Class Code: 49 Error Class Info: You are getting this error because RHN has detected an abuse of service from this system and account. This error is triggered when your system makes too many connections to Red Hat Network. This error can not be triggered under a normal use of the Red Hat Network service as configured by default on Red Hat Linux. The Red Hat Network services for this system will remain disabled until you will reduce the RHN network traffic from your system to acceptable limits. Please log into RHN and visit https://rhn.redhat.com/help/contact.pxt to contact technical support if you think you have received this message in error. Expected Results: Successful connect and up2date operation. Also, if "abuse" threshold is exceeded, the flag should be automatically reset after an reasonable amount of time (e.g. 15 minutes). Additional info:
The abuse flag is not triggered unless there has been a history of abuse. For demo customers, the abuse flag is only turned off by RHN Engineering after assessing each case. "Abuse" is defined algorithmically by the number of checkins a given system makes. Typically, the abuse flag is triggered by users who set the up2date client programatically to connect at an unreasonable interval (i.e. cron up2date to run every minute). If you are a demo user, and we're blocking demo access in favor of our paying customers, then you WILL NOT get service until we open a window for you to do so -- and if you abuse the service, we'll turn you off. Please understand and respect the fact that we MUST reserve the right to protect our bandwidth for our paying customers. We will look into your case.