Created attachment 716973 [details] WGT install logs Description of problem: When upgrading from 3.1.9 to 3.2.4 via APT (APT from 3.2.4 had to be updated manually as key for signatures changed), after APT installation does reboot there's following msg in eventlog (I'm suspicious this could be related to BZ880278, which disabled blnsvr service to start automatically): Log Name: Application Source: Microsoft-Windows-RestartManager Date: 3/27/2013 10:34:33 AM Event ID: 10007 Task Category: None Level: Error Keywords: User: SYSTEM Computer: jb-w7-x86 Description: Application or service 'BalloonService' could not be restarted. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" /> <EventID>10007</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2013-03-27T09:34:33.921875000Z" /> <EventRecordID>1193</EventRecordID> <Correlation /> <Execution ProcessID="1176" ThreadID="2296" /> <Channel>Application</Channel> <Computer>jb-w7-x86</Computer> <Security UserID="S-1-5-18" /> </System> <UserData> <RmApplicationEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartMan ager/"> <RmSessionId>0</RmSessionId> <FullPath>C:\PROGRA~1\Redhat\RHEV\Drivers\balloon\blnsvr.exe</FullPath> <DisplayName>BalloonService</DisplayName> <AppVersion>0</AppVersion> <AppType>3</AppType> <TSSessionId>0</TSSessionId> <Status>262178</Status> <Pid>1396</Pid> <nFiles>0</nFiles> <Files> <File> </File> </Files> </RmApplicationEvent> </UserData> </Event> Version-Release number of selected component (if applicable): 3.1.9 -> 3.2.4 w7 32bit How reproducible: 100% Steps to Reproduce: 1. Have 3.1.9 WGT 2. Install APT from 3.2.4 (without this step APT cannot read new WGT iso) 3. Shutdown and start again with 3.2.4 WGT iso connected Actual results: Application or service 'BalloonService' could not be restarted Expected results: No error msg in eventlog Additional info:
Issue exists even when upgrading to latest 3.1 WGT - 3.1.14.
(In reply to Jiri Belka from comment #1) > Issue exists even when upgrading to latest 3.1 WGT - 3.1.14. The 3.1 releases don't disable the Balloon service, like a 3.2 release.
Vadim, Gal, Please read comment 9.
two questions: - which build number (driver version) we use? - is it reproducible if we install the balloon service manually? Thanks, Vadim.
Created attachment 872780 [details] events fail, 3.1.9 -> 3.4.1
Created attachment 872781 [details] install logs
(In reply to Jiri Belka from comment #21) > Created attachment 872780 [details] > events > > fail, 3.1.9 -> 3.4.1 The reason it fails is because during the upgrade the code executed is still from the old 3.1.9 package, and not the new one, which code was fixed. The fix will appear only AFTER the first upgrade with the fixed version. To test it fixed you can upgrade to 3.3-13 (which includes the backport of the fix) and then to the 3.4-1. On the first upgrade you are supposed to see the error, but not on the second one.
ok, 3.1.9->3.3.13 + apt (issue exists) ->3.4.1 + apt works as mentioned in #23.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHBA-2014-0669.html