Description of problem: How can I stop the bugzilla clock for weekends and holidays to prevent SLA breach. Version-Release number of selected component (if applicable): How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: If a request is raised on holidays and weekends, the SLA breaches as we have a max SLA timing of 24hrs. Kindly suggest some solution. Expected results: Additional info: