Description of problem: <kparal> abrt under KDE: "a problem was detected" in systray -> click on it -> "no problems detected" window <kparal> the secret sauce is to check "all problems" checkbox. how many people will find that out? <jmoskovc> kparal: the problem is not accessible by the current user, so you have to click the "all problems" <kparal> I know. but I shouldn't need to know <kparal> for general user this is just a misbehaving application <kparal> problem detected -> no problem detected <jmoskovc> so file a bug, describe your proposed solution and put someone from UX team to CC <kparal> I'm not sure I have a proposal. that would require some serious thinking A few half-baked ideas: 1. If I click on the systray icon, open up the window with the correct bug report selected. If it is a hidden bug report (other user's report), ask for admin permissions right away, while opening the window. Then select the correct field. 2. If the logged-in user doesn't have admin permissions, don't display the systray icon at all (this might already work this way, I don't know). 3. Replace the "all problems" checkbox with something saner and more obvious, clear, descriptive. What about a yellow notification banner at the top of the window saying something like "Some problems of other users are hidden. [Show all]". If the user doesn't have admin permissions, there should be a link to help instead of the button, or the button should open up a dialog informing him about insufficient rights. That would improve the current state substantially, I guess. But just a half-baked idea, you might have a better one. Version-Release number of selected component (if applicable): gnome-abrt 0.2.12-3.fc19 How reproducible: 100% Steps to Reproduce: 1. clean install 2. crash something under root 3. see systray icon "problems detected" 4. click on the icon 5. see window "no problems detected" 6. be utterly confused Actual results: utter confusion Expected results: a problem displayed
> What about a yellow notification banner at the > top of the window saying something like "Some problems of other users are > hidden. [Show all]". Of course, don't show the banner if there are no reports from other users.
(In reply to Kamil Páral from comment #0) > A few half-baked ideas: > 1. If I click on the systray icon, open up the window with the correct bug > report selected. If it is a hidden bug report (other user's report), ask for > admin permissions right away, while opening the window. Then select the > correct field. I've submitted a patch for ABRT which implements the first point from the ideas. https://lists.fedorahosted.org/pipermail/crash-catcher/2013-June/004818.html
An ABRT patch required for the 3rd point has been submitted for review: https://lists.fedorahosted.org/pipermail/crash-catcher/2013-June/004824.html
Fixed in upstream git: ABRT: ==== commit f0d4c2e67773a00665ad52d6ea3829334e4f0ac9 Author: Jakub Filak <jfilak> Date: Tue Jun 18 17:33:46 2013 +0200 dbus: add GetForeignProblems method Returns a list of problem ids whose data are not accessible without authorization. The method itself doesn't require any authorization because it is not an security issue to see other's problem ids. Related to rhbz#973125 Signed-off-by: Jakub Filak <jfilak> Signed-off-by: Martin Milata <mmilata> commit 5f1539f9718c76ee87dfbde35e66aa5377005fe8 Author: Jakub Filak <jfilak> Date: Tue Jun 18 17:33:45 2013 +0200 problem API: add function getting list of inaccessible problem IDs Related to rhbz#973125 Signed-off-by: Jakub Filak <jfilak> Signed-off-by: Martin Milata <mmilata> commit bbb2db047b200a69800168568993c407000271d2 Author: Jakub Filak <jfilak> Date: Tue Jun 18 09:58:29 2013 +0200 the system tray icon opens recently detected problem Related to rhbz#973125 Signed-off-by: Jakub Filak <jfilak> Signed-off-by: Martin Milata <mmilata> gnome-abrt: ========== commit b0cc01ea8e293911c83750b6f6da3ad56b17b2d9 Author: Jakub Filak <jfilak> Date: Tue Jul 2 12:10:05 2013 +0200 Display two sets of problems (My/System) Closes rhbz#973125 Signed-off-by: Jakub Filak <jfilak> Signed-off-by: Martin Milata <mmilata>
abrt-2.1.6-2.fc18,gnome-abrt-0.3.0-1.fc18,libreport-2.1.6-2.fc18 has been submitted as an update for Fedora 18. https://admin.fedoraproject.org/updates/abrt-2.1.6-2.fc18,gnome-abrt-0.3.0-1.fc18,libreport-2.1.6-2.fc18
abrt-2.1.6-2.fc19,gnome-abrt-0.3.0-3.fc19,libreport-2.1.6-2.fc19 has been submitted as an update for Fedora 19. https://admin.fedoraproject.org/updates/abrt-2.1.6-2.fc19,gnome-abrt-0.3.0-3.fc19,libreport-2.1.6-2.fc19
Package abrt-2.1.6-2.fc18, gnome-abrt-0.3.0-1.fc18, libreport-2.1.6-2.fc18: * should fix your issue, * was pushed to the Fedora 18 testing repository, * should be available at your local mirror within two days. Update it with: # su -c 'yum update --enablerepo=updates-testing abrt-2.1.6-2.fc18 gnome-abrt-0.3.0-1.fc18 libreport-2.1.6-2.fc18' as soon as you are able to. Please go to the following url: https://admin.fedoraproject.org/updates/FEDORA-2013-13876/abrt-2.1.6-2.fc18,gnome-abrt-0.3.0-1.fc18,libreport-2.1.6-2.fc18 then log in and leave karma (feedback).
abrt-2.1.6-2.fc19, gnome-abrt-0.3.0-3.fc19, libreport-2.1.6-2.fc19 has been pushed to the Fedora 19 stable repository. If problems still persist, please make note of it in this bug report.
abrt-2.1.6-3.fc18, libreport-2.1.6-2.fc18, gnome-abrt-0.3.0-2.fc18 has been pushed to the Fedora 18 stable repository. If problems still persist, please make note of it in this bug report.