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Bug 976888 - String Update: 'Support Level' and 'Support Type' -> 'Service Level/Type'
Summary: String Update: 'Support Level' and 'Support Type' -> 'Service Level/Type'
Keywords:
Status: CLOSED WONTFIX
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Content Management
Version: 6.0.0
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: Unspecified
Assignee: Tom McKay
QA Contact: Katello QA List
URL:
Whiteboard:
Depends On:
Blocks: sam20-tracker
TreeView+ depends on / blocked
 
Reported: 2013-06-21 18:53 UTC by Matt Reid
Modified: 2014-03-18 17:37 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-03-18 17:37:33 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Sat6 Details pane (48.83 KB, image/png)
2013-06-21 18:54 UTC, Matt Reid 		no flags Details
Portal System Details, shows some subscription info (51.04 KB, image/png)
2013-06-21 18:55 UTC, Matt Reid 		no flags Details
One of Subscription manager's displays (20.87 KB, image/png)
2013-06-21 18:56 UTC, Matt Reid 		no flags Details
View All

Description Matt Reid 2013-06-21 18:53:08 UTC 
Description of problem:
We currently say Support Level and Support Type in the Subscription Details pane in SAM/Satellite6. We call those Service Level and Service Type in Customer Portal and in Subscription Manager. 

For example, if you use rct cat-cert on an entitlement cert:

+-------------------------------------------+
	Entitlement Certificate
+-------------------------------------------+

<snip>

Order:
Name: CloudForms Employee Subscription
Number: 40019540
SKU: SER0412
Contract: 10100142
Account: 1460290
Service Level: None
Service Type: None
Quantity: 1

<snip>


Version-Release number of selected component (if applicable):
current dev

How reproducible:
100%

Steps to Reproduce:
1. Log into Sat6
2. Navigate to Subscriptions (I think it's Content > Red Hat Subscriptions or Subscriptions)
3. Click on a subscription to see the details pane/Subscription Info

Actual results:
Service Level/Type is listed as Support Level/Type

Expected results:
Service Level/Type to be consistent with other tooling

Additional info:
Comment 1 Matt Reid 2013-06-21 18:54:37 UTC 
Created attachment 763937 [details]
Sat6 Details pane
Comment 2 Matt Reid 2013-06-21 18:55:16 UTC 
Created attachment 763938 [details]
Portal System Details, shows some subscription info
Comment 3 Matt Reid 2013-06-21 18:56:00 UTC 
Created attachment 763939 [details]
One of Subscription manager's displays
Comment 4 RHEL Program Management 2013-09-17 04:25:17 UTC 
Since this issue was entered in Red Hat Bugzilla, the release flag has been
set to ? to ensure that it is properly evaluated for this release.
Comment 7 Mike McCune 2014-03-18 17:37:33 UTC 
This bug was closed because of a lack of activity.  If you feel this bug should be reconsidered for attention please feel free to re-open the bug with a comment stating why it should be reconsidered.
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