Bug 978463 - Unable to log in
Summary: Unable to log in
Keywords:
Status: CLOSED NOTABUG
Alias: None
Product: OpenShift Online
Classification: Red Hat
Component: Website
Version: 2.x
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: ---
: ---
Assignee: Clayton Coleman
QA Contact: libra bugs
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2013-06-26 16:37 UTC by Graham Lyons
Modified: 2015-05-15 01:28 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2013-06-26 16:44:44 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)

Description Graham Lyons 2013-06-26 16:37:33 UTC
Description of problem:
Using my account details I can log in at:
https://www.redhat.com/wapps/sso/login.html

But not at:
https://openshift.redhat.com/app/login

I've been advised to raise the issue here as a bug:

>> Both systems use the same authentication method so it should be the same username and password.  If you can login to www.redhat.com but cannot login with the same credentials to www.openshift.com, please enter a bug:
https://bugzilla.redhat.com/enter_bug.cgi?product=OpenShift%20Online

Version-Release number of selected component (if applicable):
Current version of webapp: 2013-06-26 17:33 BST

How reproducible:
I try to log in using my email address and password at https://openshift.redhat.com/app/login

Steps to Reproduce:
1. Navigate to https://openshift.redhat.com/app/login
2. Enter my email address
3. Enter my password
4. Submit form

Actual results:
"The supplied login or password was invalid."

Expected results:
"Here's your account!"

Additional info:
With the same account details I can log in at https://www.redhat.com/wapps/sso/login.html

I don't get any emails when I enter my email address at https://openshift.redhat.com/app/account/password/new

I've been in touch with OpenShift support (namely nduong) who has said:
>> I've validated that a user exists with the email address:  graham

Comment 1 Graham Lyons 2013-06-26 16:44:44 UTC
I tried to log in once more before emailing nduong and it worked so I'm closing this.


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