When trying to install or update RHEV-Tools on a Windows guest, the attempt fails with "Upgrade of RHEV-Tools on the Guest should be performed only when running on RHEL 6 type Host (RHEV-H or RHEL). Upgrade aborted."
In some rare cases the format of the temporary directory location, as returned by Windows OS, did not match the format expected by the installer. Consequently, the install or upgrade failed with a warning "Upgrade of RHEV-Tools on the Guest should be performed only when running on RHEL 6 type Host (RHEV-H or RHEL). Upgrade aborted." This update adds a code to handle these exceptional cases, so RHEV-Tools can be successfully installed or updated on Windows virtual machines.
Created attachment 766221[details]
Screenshot demonstrating error message
Description of problem: When trying to install or update RHEV-Tools on a Windows guest, the attempt fails with "Upgrade of RHEV-Tools on the Guest should be performed only when running on RHEL 6 type Host (RHEV-H or RHEL). Upgrade aborted." Previous installations cannot be uninstalled, either
Version-Release number of selected component (if applicable):
3.2.8
How reproducible:
Unknown, but consistently in customer's environment
Steps to Reproduce:
1. Attach rhev guest tools ISO to Windows VM
2. Run RHEV-toolSetup.exe
Actual results:
Error message stating that guest should be running on RHEL 6 type host
Expected results:
Successful installation of tools
Additional info:
Hypervisor is Red Hat Enterprise Virtualization Hypervisor release 6.4 (20130528.0.el6_4). Customer says that error occurred with the tools in rhev 3.0 and 3.1, as well, and they worked around it by directly installing the .MSI
Customer has confirmed that this occurs with the following versions of Windows:
all windows -server- products
tested:
Windows
-server- 2003
-server- 2003 64-bit
-server- 2008 R1 64-bit
-server- 2008 R2 64-bit
give this error
RHEL 6 server
no errors
Windows
-7 Pro- 64-bit
does not give the error. The tools install fine. Customer is using AMD based hypervisor
Hi Allan & Robert,
Can you please provide us with the following information:
a) What is the output of running of the following commands in the command prompt window (cmd) ? :
1) wmic bios
2) wmic bios get Manufacturer
b) What is the command line used to start the VM itself - the output of "ps fauxww | grep qemu-kvm" on the VM host - for that specific VM ?
c) Does the client use localised (non US English) version of Windows ?
Thanks in advance,
Lev Veyde.
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
http://rhn.redhat.com/errata/RHSA-2013-1122.html
Created attachment 766221 [details] Screenshot demonstrating error message Description of problem: When trying to install or update RHEV-Tools on a Windows guest, the attempt fails with "Upgrade of RHEV-Tools on the Guest should be performed only when running on RHEL 6 type Host (RHEV-H or RHEL). Upgrade aborted." Previous installations cannot be uninstalled, either Version-Release number of selected component (if applicable): 3.2.8 How reproducible: Unknown, but consistently in customer's environment Steps to Reproduce: 1. Attach rhev guest tools ISO to Windows VM 2. Run RHEV-toolSetup.exe Actual results: Error message stating that guest should be running on RHEL 6 type host Expected results: Successful installation of tools Additional info: Hypervisor is Red Hat Enterprise Virtualization Hypervisor release 6.4 (20130528.0.el6_4). Customer says that error occurred with the tools in rhev 3.0 and 3.1, as well, and they worked around it by directly installing the .MSI