Created attachment 766221 [details] Screenshot demonstrating error message Description of problem: When trying to install or update RHEV-Tools on a Windows guest, the attempt fails with "Upgrade of RHEV-Tools on the Guest should be performed only when running on RHEL 6 type Host (RHEV-H or RHEL). Upgrade aborted." Previous installations cannot be uninstalled, either Version-Release number of selected component (if applicable): 3.2.8 How reproducible: Unknown, but consistently in customer's environment Steps to Reproduce: 1. Attach rhev guest tools ISO to Windows VM 2. Run RHEV-toolSetup.exe Actual results: Error message stating that guest should be running on RHEL 6 type host Expected results: Successful installation of tools Additional info: Hypervisor is Red Hat Enterprise Virtualization Hypervisor release 6.4 (20130528.0.el6_4). Customer says that error occurred with the tools in rhev 3.0 and 3.1, as well, and they worked around it by directly installing the .MSI
this should be RHEV-Tools-Guest-ISO bug ,move to RHEVM product ,correct me if I was wrong
Customer has confirmed that this occurs with the following versions of Windows: all windows -server- products tested: Windows -server- 2003 -server- 2003 64-bit -server- 2008 R1 64-bit -server- 2008 R2 64-bit give this error RHEL 6 server no errors Windows -7 Pro- 64-bit does not give the error. The tools install fine. Customer is using AMD based hypervisor
Hi Allan & Robert, Can you please provide us with the following information: a) What is the output of running of the following commands in the command prompt window (cmd) ? : 1) wmic bios 2) wmic bios get Manufacturer b) What is the command line used to start the VM itself - the output of "ps fauxww | grep qemu-kvm" on the VM host - for that specific VM ? c) Does the client use localised (non US English) version of Windows ? Thanks in advance, Lev Veyde.
ok, 3.2.12. I cannot reproduce, i tried to mangle %tmp% and %temp% for administrator user and the installation always passed successfully.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHSA-2013-1122.html