Bug 991650 - Getting [nm-vpn-connection.c:1374] get_secrets_cb(): Failed to request VPN secrets #2: (6) No agents were available for this request.
Getting [nm-vpn-connection.c:1374] get_secrets_cb(): Failed to request VPN se...
Product: Fedora
Classification: Fedora
Component: NetworkManager-vpnc (Show other bugs)
x86_64 Linux
unspecified Severity unspecified
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Assigned To: Dan Williams
Fedora Extras Quality Assurance
Depends On:
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Reported: 2013-08-03 05:56 EDT by enrico
Modified: 2015-02-17 11:32 EST (History)
7 users (show)

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Last Closed: 2015-02-17 11:32:28 EST
Type: Bug
Regression: ---
Mount Type: ---
Documentation: ---
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

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Description enrico 2013-08-03 05:56:54 EDT
Description of problem:
VPNC vpn connections cannot be established via NetworkManager.

You can read this on /var/log/messages:

Aug  3 11:47:19 tweety NetworkManager[517]: <info> Starting VPN service 'vpnc'...
Aug  3 11:47:19 tweety NetworkManager[517]: <info> VPN service 'vpnc' started (org.freedesktop.NetworkManager.vpnc), PID 6729
Aug  3 11:47:19 tweety NetworkManager[517]: <info> VPN service 'vpnc' appeared; activating connections
Aug  3 11:47:19 tweety NetworkManager[517]: <error> [1375523239.643325] [nm-vpn-connection.c:1374] get_secrets_cb(): Failed to request VPN secrets #2: (6) No agents were available for this request.
Aug  3 11:47:19 tweety NetworkManager[517]: <info> Policy set 'wargames' (wlp2s0) as default for IPv4 routing and DNS.
Aug  3 11:47:19 tweety /etc/gdm/Xsession[1232]: Window manager warning: Log level 16: async_got_type: could not read properties for /org/freedesktop/NetworkManager/ActiveConnection/9: Method "Get" with signature "ss" on interface "org.freedesktop.DBus.Properties" doesn't exist
Aug  3 11:47:19 tweety /etc/gdm/Xsession[1232]: Window manager warning: Log level 16: Device activation failed: (1) Creating object for path '/org/freedesktop/NetworkManager/ActiveConnection/9' failed in libnm-glib.
Aug  3 11:47:24 tweety NetworkManager[517]: <info> VPN service 'vpnc' disappeared

Setting up VPNC connection via command line works.

Version-Release number of selected component (if applicable):

How reproducible:
Define a vpnc connection in the NetworkManager user interface. In my case I'm using no cerificates, just type in gateway, group, group password, username and user password.
Try to connect, see it fail.

Steps to Reproduce:
1. Define a vpnc connection in the NetworkManager user interface. In my case I'm using no cerificates, just type in gateway, group, group password, username and user password.

2. Save the connection definition.

3. tail -f /var/log/messages

4. click on the nwely defined vpn

5. see it fail

Actual results:
No VPN connection is started

Expected results:
VPN connection starting

Additional info:
Worked fine in f18.
Comment 1 enrico 2013-08-03 06:08:16 EDT
Note: I'm using Cinnamon desktop cinnamon-1.9.1-19.fc19.x86_64. Works fine with gnome gnome-desktop3-3.8.2-2.fc19.x86_64.
Comment 2 prohol 2013-08-22 04:43:42 EDT
I have the same as Enrico - F19 x64 and cinnamon-1.9.1-19.fc19.x86_64. On gnome shell works fine.
Comment 3 Yulia Kopkova 2013-08-22 09:14:54 EDT
Same here with openconnect. Let me know if need more info.
Comment 4 Carlos "casep" Sepulveda 2013-12-05 13:30:42 EST
I've the same issue on Fedora 20 x86  (working OK on Gnome, not working on Cinnamon)

Comment 5 Jacek Pliszka 2013-12-08 16:38:49 EST
Same issue on Fedora 20 updated on 2013-12-08 22:14 CEST, openvpn and PTPT VPN do not work for me - both need 'ask always'

<info> Starting VPN service 'openvpn'...
<info> VPN service 'openvpn' started (org.freedesktop.NetworkManager.openvpn), PID 27022
<info> VPN service 'openvpn' appeared; activating connections
(gnome-shell:1647): Gjs-WARNING **: JS ERROR: error while reading VPN plugin output keyfile: GLib.KeyFileError: Key file does not have

<error> [1386538563.779347] [vpn-manager/nm-vpn-connection.c:1538] get_secrets_cb(): Failed to request VPN secrets #3: (6) No agents were available for this request.

(process:27029): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed
(firefox:27029): Gtk-WARNING **: Locale not supported by C library.
Using the fallback 'C' locale.
<info> VPN service 'openvpn' disappeared
Comment 6 Jacek Pliszka 2014-01-07 15:59:26 EST
The error dissappeared for some time but it came back during last week.

Effect: again I can not use any VPN.

This is pretty serious problem for me.
Comment 7 Jacek Pliszka 2014-01-08 10:51:53 EST
OK, the problem dissappeared for VPNs that have fixed password after changing password from Always Ask to Saved

I tried debugging and what I got is when set to Always Ask (a must for one-time-passwords). gnome-session tries to run in script:

the line below:


but the process just hangs, no window appears, nothing is happening and VPN applet quits.
Comment 8 Jacek Pliszka 2014-01-26 07:15:13 EST
I got an ugly work around in my case.

In /usr/share/gnome-shell/js/ui/components/networkAgent.js


    _showNewStyleDialog: function() {

I replaced:

let data = this._dataStdout.peek_buffer();  //this was returning empty string


let data = "[VPN Plugin UI]\n\
Description=You need to authenticate to access the Virtual Private Network 'ospra0'.\n\
Title=Authenticate VPN\n\

And now it works for me but this is so ugly hack...
Comment 9 Yulia Kopkova 2014-03-20 14:57:42 EDT
Still an issue in NetworkManager-vpnc-

Jacek, thanks for fix. This one works.
Comment 10 Jacek Pliszka 2014-03-20 17:27:40 EDT
Yulia - this is not a fix - this is a terribly ugly hack.
And it might get overwritten after update.

Please someone fix it properly - I've been using  RH/Fedora for 18 years and F20 is one of the worst, most buggy releases ever.
Comment 11 Tim Waugh 2014-04-04 04:34:19 EDT
I just saw this on Fedora 20 with GNOME.

Since boot, I had logged in, then later logged out, logged in again, suspended, and this morning I resumed the system and that's when I noticed the problem.

I spotted that there was a 2nd 'gnome-shell' process busy-looping -- not the one from my current session -- and killed it (sorry, didn't look to see what it was doing). At that point I saw:

Apr 04 09:27:16 rubik polkitd[11872]: Unregistered Authentication Agent for unix-session:1 (system bus name :1.80, object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_GB.utf8) (disconnected from bus)

The VPN password dialog still wouldn't work of course: I had to use Alt-F2 and 'r' to reload the shell in order for it to re-register as an authentication agent.

Once I'd done this, it worked fine again.

I have a feeling this might be the same symptom but a different cause.
Comment 12 Dan Williams 2014-04-04 13:47:03 EDT
Tim: for your issue, if a previous gnome-shell had registered as a password agent, then it would prevent any other gnome-shell with the same unix UID from registering.  So that hung gnome-shell could certainly block password requests from happening until it had quit.  The second, working gnome-shell couldn't register, because the other gnome-shell was blocking it from doing so, and then when the other gnome-shell quit, nothing signals the working gnome-shell to re-register.  That could be worked around by some additions to NetworkManager to notify agents that they can attempt to re-register when another agent quits.

I've filed https://bugzilla.gnome.org/show_bug.cgi?id=727621 upstream for this issue.


Everyone: I think I see an issue with the NM-vpnc plugin here, which could be duplicated in the other plugins.

But that issue would only appear if *both* user and group passwords were saved.  It could not appear if either password was set to "always ask".  Which seems to be the opposite of what Jacek experienced.

Can I just re-confirm that this problem only appears when one password is set to Always Ask?
Comment 13 Jacek Pliszka 2014-04-04 15:36:33 EDT
for me NM-vpnc works for me with both passwords saved.

So we have two different problems.

For me NM-openvpn and NM-PPTP plugins do not work with always ask.

Shall I make a separate bug for it ?
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