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Bug 994682

Summary: The SOA installer UI hangs when creating a new admin user on RHEL6.4
Product: [JBoss] JBoss Fuse Service Works 6 Reporter: Len DiMaggio <ldimaggi>
Component: InstallerAssignee: Thomas Hauser <thauser>
Status: CLOSED CURRENTRELEASE QA Contact: Len DiMaggio <ldimaggi>
Severity: urgent Docs Contact:
Priority: unspecified    
Version: 6.0.0CC: fcanas, ldimaggi, soa-p-jira
Target Milestone: ER2Flags: fcanas: needinfo+
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
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Clone Of: Environment:
Last Closed: 2013-09-23 16:06:04 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
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Description Flags
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Screenshot of successful installation. none

Description Len DiMaggio 2013-08-07 18:45:01 UTC 
Description of problem:

When running the installer on RHEL6, the installer UI hangs at the point in the installation where it creates a new admin user.

Version-Release number of selected component (if applicable):
https://jenkins.mw.lab.eng.bos.redhat.com/hudson/job/JBoss-SOA-6.0.2-Installer-CI

How reproducible:
100%

Steps to Reproduce:
1. Perform an install
2. When the post-install step of creating a new admin user starts, the UI hangs

Actual results:
Installer hangs

Expected results:


Additional info:

See attached screenshots and strace file.
Comment 1 Len DiMaggio 2013-08-07 18:46:05 UTC 
Created attachment 784069 [details]
Screenshot
Comment 2 Len DiMaggio 2013-08-07 18:46:37 UTC 
Created attachment 784072 [details]
Screenshot
Comment 3 Len DiMaggio 2013-08-07 18:48:07 UTC 
Created attachment 784073 [details]
Screenshot
Comment 4 Len DiMaggio 2013-08-07 18:49:49 UTC 
Test system details:

uname -a
Linux ldimaggi.csb 2.6.32-279.19.1.el6.x86_64 #1 SMP Sat Nov 24 14:35:28 EST 2012 x86_64 x86_64 x86_64 GNU/Linux

cat /etc/redhat-release 
Red Hat Enterprise Linux Workstation release 6.3 (Santiago)

java -version
java version "1.7.0_09-icedtea"
OpenJDK Runtime Environment (rhel-2.3.3.2.el6_3-x86_64)
OpenJDK 64-Bit Server VM (build 23.2-b09, mixed mode)
Comment 5 Francisco Canas 2013-08-08 18:58:39 UTC 
We've been unable to reproduce this issue. The post-install panel completes adding the user, and unpacking files, and the installation can be successfully completed without hanging.

See attached screenshot.

Maybe there are differences in environment other then RHEL and java version?
Comment 6 Francisco Canas 2013-08-08 19:00:21 UTC 
Created attachment 784565 [details]
Screenshot of successful installation.
Comment 7 Len DiMaggio 2013-09-23 16:02:33 UTC 
Verified fixed in ER3 (Sept 20 repin) - the issue was caused by the presence of an EAP .zip in the install dir.