Bug 1044010

Summary:	firefox seg faults when using the Admin Portal on RHEL 6.5.
Product:	Red Hat Enterprise Linux 6	Reporter:	wdaniel
Component:	firefox	Assignee:	Martin Stransky <stransky>
Status:	CLOSED ERRATA	QA Contact:	Desktop QE <desktop-qa-list>
Severity:	urgent	Docs Contact:
Priority:	urgent
Version:	6.5	CC:	acathrow, akotov, aruizrui, benglish, cpelland, ecohen, ederevea, gecko-bugs-nobody, gshereme, iheim, klepikho, mkalinin, pablo.iranzo, pvine, Rhev-m-bugs, stransky, tlavigne, tpelka, wdaniel, yeylon
Target Milestone:	rc	Keywords:	ZStream
Target Release:	6.6
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:	firefox-24.3.0-2.el6_5	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2014-02-11 14:20:36 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Bug Depends On:
Bug Blocks:	1043430, 1050146

Description wdaniel 2013-12-17 15:33:52 UTC

Description of problem:

We had multiple cases open up around the same time both describing  scenarios in which Firefox was being used to browse the Admin Portal and during normal use Firefox would crash with  a seg fault message.

Version-Release number of selected component (if applicable):

RHEV 3.2
Firefox 24

How reproducible:
Unsure yet

Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:


Additional info:

Cases were just opened so we are waiting on logs. Will attach them here as soon as they are received.

Comment 1 Evgheni Dereveanchin 2013-12-17 16:19:26 UTC

I want to note that I am able to reproduce this issue on a RHEL 6.5 client with firefox 24.2.0-1.el6_5, it looks like a browser problem, not something in RHEV-M (how can a web page be responsible for crashing the whole browser?)

Comment 4 Evgheni Dereveanchin 2013-12-17 17:16:51 UTC

changed product to firefox since the whole browser crashes which cannot normally be caused by a web application.

For now downgrading back to firefox 17 can be used as a workaround:
# yum downgrade firefox

Comment 15 Evgheni Dereveanchin 2013-12-19 12:04:49 UTC

Tested with clean profile + safe mode (only tested with clean profile before). No crash in safe mode. In the mean time, the spice plug-in is not disabled in safe mode and works if I toggle a remote console. This is the only plugin installed. Info in "Help > Troubleshooting" is exactly the same for both safe and non-safe mode.

What else could I test?

Comment 21 Martin Stransky 2013-12-19 14:44:14 UTC

Yes, we can reproduce it, thanks.

Comment 29 Martin Stransky 2014-01-13 11:48:37 UTC

Filled as https://errata.devel.redhat.com/advisory/16744

Comment 30 Martin Stransky 2014-02-11 14:20:36 UTC

Released as RHBA-2014:0084