Bug 1077239

Summary: Cups 1.7.1-6.fc20 does not print to Brother HL-6180DW
Product: [Fedora] Fedora Reporter: djlowry
Component: cupsAssignee: Tim Waugh <twaugh>
Status: CLOSED ERRATA QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 20CC: gshereme, jpopelka, twaugh
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: cups-1.7.1-8.fc20 Doc Type: Bug Fix
Doc Text:
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Clone Of: Environment:
Last Closed: 2014-03-21 09:34:58 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
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Description Flags
troubleshoot.txt none

Description djlowry 2014-03-17 14:54:38 UTC 
Description of problem: Send document to printer (Brother HL-6180DW), and it does not print. No error message is given. It is in the queue and its state, "processing". But it does not print. If printer is in "sleep" mode, it is not awakened. 


Version-Release number of selected component (if applicable): 1.7.1-6.fc20


How reproducible: Send any document to printer.


Steps to Reproduce:
1. Send any document to printer.
2.
3.

Actual results: Document is not printed. Remains in queue until canceled or is eventually dropped from queue.


Expected results: Document is processed and printed.


Additional info: A downgrade to cups 1.7.0-4.fc20 solves the problem. Also, my other printer (Samsung) works fine with the upgrade to cups version 1.7.1-6.fc20.
Comment 1 Jiri Popelka 2014-03-17 15:29:06 UTC 
Could you try to print via Printing troubleshooter [1] and attach the output here ? You can cancel the stuck job after a while.

[1] https://fedoraproject.org/wiki/How_to_debug_printing_problems#Printing_troubleshooter
Comment 2 djlowry 2014-03-17 20:22:35 UTC 
Created attachment 875674 [details]
troubleshoot.txt
Comment 3 Jiri Popelka 2014-03-18 12:41:15 UTC 
Could you try also cups-1.7.1-5.fc20 ?
https://koji.fedoraproject.org/koji/buildinfo?buildID=502584

BTW bug #1077381 seems to be similar.
Comment 4 djlowry 2014-03-18 15:00:52 UTC 
(In reply to Jiri Popelka from comment #3)
> Could you try also cups-1.7.1-5.fc20 ?
> https://koji.fedoraproject.org/koji/buildinfo?buildID=502584
> 
> BTW bug #1077381 seems to be similar.

cups-1.7.1-5.fc20 works with printer.
Comment 5 Jiri Popelka 2014-03-18 16:12:58 UTC 
*** Bug 1077381 has been marked as a duplicate of this bug. ***
Comment 6 Tim Waugh 2014-03-18 16:56:00 UTC 
Fairly sure the cause of this is a bad patch from upstream (STR #4386).
Comment 7 Fedora Update System 2014-03-18 16:56:31 UTC 
cups-1.7.1-8.fc20 has been submitted as an update for Fedora 20.
https://admin.fedoraproject.org/updates/cups-1.7.1-8.fc20
Comment 8 Greg Sheremeta 2014-03-18 17:13:08 UTC 
cups-1.7.1-8.fc20 indeed fixes it. Thanks for the quick turnaround.
Comment 9 Fedora Update System 2014-03-19 08:50:49 UTC 
Package cups-1.7.1-8.fc20:
* should fix your issue,
* was pushed to the Fedora 20 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing cups-1.7.1-8.fc20'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/FEDORA-2014-4076/cups-1.7.1-8.fc20
then log in and leave karma (feedback).
Comment 10 Fedora Update System 2014-03-21 09:34:58 UTC 
cups-1.7.1-8.fc20 has been pushed to the Fedora 20 stable repository.  If problems still persist, please make note of it in this bug report.