Bug 1140674
| Summary: | 'Recommendations' links are broken under 'Open Support Case' on Jboss ON | ||||||
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| Product: | [JBoss] JBoss Operations Network | Reporter: | Jeeva Kandasamy <jkandasa> | ||||
| Component: | Red Hat Access | Assignee: | Spenser Shumaker <sshumake> | ||||
| Status: | CLOSED CURRENTRELEASE | QA Contact: | Jeeva Kandasamy <jkandasa> | ||||
| Severity: | low | Docs Contact: | Jared MORGAN <jmorgan> | ||||
| Priority: | unspecified | ||||||
| Version: | JON 3.3.0 | CC: | ahovsepy, hrupp, jkandasa, lzoubek, mfoley, mmurray, myarboro | ||||
| Target Milestone: | CR02 | ||||||
| Target Release: | JON 3.3.0 | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | Known Issue | |||||
| Doc Text: |
The Red Hat Access server returns incomplete links to "recommendations" in some cases, which prevents the respective article from being displayed. To work around the issue, directly log into the https://access.redhat.com system with a web browser to see recommendations.
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Story Points: | --- | ||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2014-12-11 14:04:08 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Bug Depends On: | |||||||
| Bug Blocks: | 1070431, 1070437 | ||||||
| Attachments: |
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Moving into ER05 as didn't make the ER04 cut. Moving to ON_QA as available to test with the latest brew build: https://brewweb.devel.redhat.com//buildinfo?buildID=394734 issue is still visible in JON 3.3 ER05 screen-shot attached After further investigation this is a problem with how solutions are written. This specific solution has relative URLs and not absolute URLs. After examining other solutions its seems that most solutions use absolute URLs so this problem should not be common. Should this bug be moved to the content team? Maybe .. or can you detect if URL is absolute and prepend server address? I can open a bug for this but it be on the backlog and probably won't be prioritized for a few sprints. this issue should be fixed with 0.9.36 tag which was pulled by this commit branch: release/jon3.3.x link: https://github.com/rhq-project/rhq/commit/c69f16666 time: 2014-10-29 09:27:44 +0100 commit: c69f16666637b2e014da33f4f01864dbd413a003 author: Libor Zoubek - lzoubek message: update RHA to 0.9.36 Moving to ON_QA as available to test with latest brew build: https://brewweb.devel.redhat.com//buildinfo?buildID=396547 If we click any link under 'Recommendations' leads blank page. Version: JBoss Operations Network Version : 3.3.0.CR01 Build Number : 08c2f39:6ac97ac GWT Version : 2.5.0 SmartGWT Version : 3.0p There is an issue with this link: "How do I install JBoss Enterprise Application Platform using yum or u2date?" -> "Red Hat Network" This is because that link leads to page which then redirects to https and as we show it in IFRAME, browser does not like it and block it. Other links should work. Could you please verify, this issue with "Red Hat Network" link is gone, when you access to JON using https? I tested with https://hostname:7433. I'm seeing this issues with https also. Browser: Firefox 31.0 Resetting to Red Hat Access component and setting RN flag so it sorts correctly in Release Notes. Is anything else required regarding docs, except for adding to Release Notes? |
Created attachment 936547 [details] Recommendations-links-broken Description of problem: 'Recommendations' links are broken under 'Open Support Case' on Jboss ON Version-Release number of selected component (if applicable): JBoss Operations Network Version : 3.3.0.ER02 Build Number : 4fbb183:7da54e2 GWT Version : 2.5.0 SmartGWT Version : 3.0p How reproducible: always Steps to Reproduce: 1. Login in to JBoss ON 3.3 2. Login in to 'Red hat Access' 3. Open new support case, enter all the details 4. You will get 'Recommendations' links on the right side, click any of the link. Additional info: Screen shot is attached