Bug 1260640

Summary:	vnc connections to a windows 8.1/2012R2 experience mouse tracking issues
Product:	Red Hat CloudForms Management Engine	Reporter:	Felix Dewaleyne <fdewaley>
Component:	UI - OPS	Assignee:	Martin Povolny <mpovolny>
Status:	CLOSED ERRATA	QA Contact:	Ramesh A <rananda>
Severity:	high	Docs Contact:
Priority:	high
Version:	5.4.0	CC:	cpelland, fdewaley, hkataria, jhardy, mfeifer, mpovolny, mwelk, obarenbo
Target Milestone:	GA	Keywords:	ZStream
Target Release:	5.5.0
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:	5.5.0.3	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:
Clones:	1262020 (view as bug list)		Environment:
Last Closed:	2015-12-08 13:29:47 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1262020

Description Felix Dewaleyne 2015-09-07 12:11:22 UTC

Description of problem:
vnc connections to a windows 8.1/2012R2 experience mouse tracking issues that do not show over vmrc

Version-Release number of selected component (if applicable):
5.4.1.0

How reproducible:
customer is able to reproduce constantly    

Steps to Reproduce:
1. install a windows 8.1 / 2012 in a vmware ESX 5.5 environment 
2. install the vmware tools drivers, then change the graphics card to use the WDDM driver and make sure the mouse uses the vmware driver
2. configure a vnc proxy on the appliance used 
3. connect to the console of the windows vm

Actual results:
The mouse lags

Expected results:
the mouse moves as fast as through the vmrc or vcenter interface

Additional info:
- instructions to install the drivers, provided by vmware : http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2004145
- it might be related to http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2116851
- other case for a different windows release : bz#1256674

Comment 6 Felix Dewaleyne 2015-09-08 09:11:27 UTC

the customer impacted was able to confirm that with a vnc client (tightvnc on windows) that mouse issues do not happen if you connect directly to the vmware vnc server.

Comment 10 CFME Bot 2015-09-18 08:40:55 UTC

https://github.com/ManageIQ/manageiq/pull/4420

Comment 11 CFME Bot 2015-09-18 16:08:47 UTC

New commit detected on ManageIQ/manageiq/master:
https://github.com/ManageIQ/manageiq/commit/a18b4b1cdb32e2cb71809e5b9380fe019a926ea9

commit a18b4b1cdb32e2cb71809e5b9380fe019a926ea9
Author:     Martin Povolny <mpovolny>
AuthorDate: Fri Sep 18 09:16:00 2015 +0200
Commit:     Martin Povolny <mpovolny>
CommitDate: Fri Sep 18 10:36:51 2015 +0200

    Disable styling for HTML5 console canvases.
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1260640
    https://bugzilla.redhat.com/show_bug.cgi?id=1256674

 app/assets/stylesheets/consoles.css | 2 --
 1 file changed, 2 deletions(-)

Comment 12 CFME Bot 2015-09-23 23:04:55 UTC

New commit detected on cfme/5.4.z:
https://code.engineering.redhat.com/gerrit/gitweb?p=cfme.git;a=commitdiff;h=a0d00b712449d232b0bc5062879acb15fc50c2ae

commit a0d00b712449d232b0bc5062879acb15fc50c2ae
Author:     Martin Povolny <mpovolny>
AuthorDate: Fri Sep 18 09:16:00 2015 +0200
Commit:     Martin Povolny <mpovolny>
CommitDate: Mon Sep 21 14:29:12 2015 +0200

    Disable styling for HTML5 console canvases.
    
    https://bugzilla.redhat.com/show_bug.cgi?id=1260640
    https://bugzilla.redhat.com/show_bug.cgi?id=1256674

 vmdb/app/assets/stylesheets/consoles.less | 2 --
 1 file changed, 2 deletions(-)

Comment 13 Ramesh A 2015-11-27 07:14:59 UTC

Good to go.  Verified and working fine in 5.5.0.12-rc2.20151124135609_653c0d4

Comment 15 errata-xmlrpc 2015-12-08 13:29:47 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2015:2551