Bug 1310827
| Summary: | Unable to register a rhel 6.8 client to SAM 1.4 on a rhel 6.8 server | ||||||
|---|---|---|---|---|---|---|---|
| Product: | [Retired] Subscription Asset Manager | Reporter: | sthirugn <sthirugn> | ||||
| Component: | Documentation | Assignee: | RHSM Documentation <rhsm-docs> | ||||
| Status: | CLOSED WONTFIX | QA Contact: | Katello Bug Bin <katello-bugs> | ||||
| Severity: | high | Docs Contact: | |||||
| Priority: | high | ||||||
| Version: | 1.4 | CC: | agadhave, ajanorka, biholmes, brcoca, brian.klauss, dnunes, katello-bugs, ktordeur, ldai, mjankula, mkalyat, mmurray, mshimura, qianzhan | ||||
| Target Milestone: | rc | ||||||
| Target Release: | --- | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | Known Issue | |||||
| Doc Text: |
Cause:
Consequence:
Workaround (if any):
Fix the system facts to have less than 255 characters
Result:
|
Story Points: | --- | ||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2017-06-26 20:32:37 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Attachments: |
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Created attachment 1129426 [details]
Error log
I copied the full log in the attachment. The notable ones are: ==> /var/log/tomcat6/catalina.out <== Feb 22, 2016 12:12:15 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 4219 ms WARN [SqlExceptionHelper] - SQL Error: 0, SQLState: 22001 ERROR [SqlExceptionHelper] - ERROR: value too long for type character varying(255) WARN [SqlExceptionHelper] - SQL Error: 0, SQLState: 22001 ERROR [SqlExceptionHelper] - ERROR: value too long for type character varying(255) WARN [SqlExceptionHelper] - SQL Error: 0, SQLState: 22001 ERROR [SqlExceptionHelper] - ERROR: value too long for type character varying(255) WARN [SqlExceptionHelper] - SQL Error: 0, SQLState: 22001 ERROR [SqlExceptionHelper] - ERROR: value too long for type character varying(255) ==> /var/log/messages <== Feb 22 12:09:07 cloud-qe-4 yum[7288]: Installed: katello-glue-elasticsearch-1.4.3.28-1.el6sam_splice.noarch Feb 22 12:09:32 cloud-qe-4 dbus: avc: received policyload notice (seqno=5) Feb 22 12:09:32 cloud-qe-4 dbus: [system] Reloaded configuration Feb 22 12:09:33 cloud-qe-4 dbus: avc: received policyload notice (seqno=6) Feb 22 12:09:33 cloud-qe-4 dbus: [system] Reloaded configuration Feb 22 12:09:33 cloud-qe-4 yum[7288]: Installed: katello-selinux-1.4.4-2.el6sat.noarch Feb 22 12:09:34 cloud-qe-4 yum[7288]: Installed: katello-glue-candlepin-1.4.3.28-1.el6sam_splice.noarch Feb 22 12:09:38 cloud-qe-4 yum[7288]: Installed: katello-headpin-1.4.3.28-1.el6sam_splice.noarch Feb 22 12:09:38 cloud-qe-4 yum[7288]: Installed: ruby193-rubygem-katello-redhat-access-engine-0.0.1-1.el6sam.noarch Feb 22 12:09:39 cloud-qe-4 yum[7288]: Installed: katello-headpin-all-1.4.3.28-1.el6sam_splice.noarch ==> /var/log/candlepin/candlepin.log <== 2016-02-22 12:46:18,846 [req=b75bae0a-a933-4621-89f9-d9c1e7024143, org=] INFO org.candlepin.servlet.filter.logging.LoggingFilter - Request: verb=GET, uri=/candlepin/pools/8a90e0ef5309f79601530a09d5570a53 2016-02-22 12:46:18,893 [req=b75bae0a-a933-4621-89f9-d9c1e7024143, org=ACME_Corporation] INFO org.candlepin.servlet.filter.logging.LoggingFilter - Response: status=200, content-type="application/json", time=47ms 2016-02-22 12:46:18,960 [req=630c1246-0c9d-4eca-9ad5-3da5e416a491, org=] INFO org.candlepin.servlet.filter.logging.LoggingFilter - Request: verb=POST, uri=/candlepin/environments/1/consumers/ 2016-02-22 12:46:19,001 [req=630c1246-0c9d-4eca-9ad5-3da5e416a491, org=] ERROR org.candlepin.resource.ConsumerResource - Problem creating unit: javax.persistence.PersistenceException: org.hibernate.exception.DataException: could not execute statement at org.hibernate.ejb.AbstractEntityManagerImpl.convert(AbstractEntityManagerImpl.java:1387) ~[hibernate-entitymanager-4.2.5.Final-redhat-1.jar:4.2.5.Final-redhat-1] at org.hibernate.ejb.AbstractEntityManagerImpl.convert(AbstractEntityManagerImpl.java:1310) ~[hibernate-entitymanager-4.2.5.Final-redhat-1.jar:4.2.5.Final-redhat-1] at org.hibernate.ejb.AbstractEntityManagerImpl.convert(AbstractEntityManagerImpl.java:1316) ~[hibernate-entitymanager-4.2.5.Final-redhat-1.jar:4.2.5.Final-redhat-1] at org.hibernate.ejb.AbstractEntityManagerImpl.flush(AbstractEntityManagerImpl.java:999) ~[hibernate-entitymanager-4.2.5.Final-redhat-1.jar:4.2.5.Final-redhat-1] at org.candlepin.model.AbstractHibernateCurator.flush(AbstractHibernateCurator.java:363) ~[AbstractHibernateCurator.class:na] at org.candlepin.model.AbstractHibernateCurator.save(AbstractHibernateCurator.java:358) ~[AbstractHibernateCurator.class:na] at org.candlepin.model.AbstractHibernateCurator.create(AbstractHibernateCurator.java:111) ~[AbstractHibernateCurator.class:na] at org.candlepin.model.ConsumerCurator.create(ConsumerCurator.java:74) ~[ConsumerCurator.class:na] at com.google.inject.persist.jpa.JpaLocalTxnInterceptor.invoke(JpaLocalTxnInterceptor.java:58) ~[guice-persist-3.0-redhat-1.jar:3.0-redhat-1] at org.candlepin.resource.ConsumerResource.create(ConsumerResource.java:458) ~[ConsumerResource.class:na] at com.google.inject.persist.jpa.JpaLocalTxnInterceptor.invoke(JpaLocalTxnInterceptor.java:66) ~[guice-persist-3.0-redhat-1.jar:3.0-redhat-1] at org.candlepin.resource.EnvironmentResource.create(EnvironmentResource.java:265) [EnvironmentResource.class:na] at sun.reflect.GeneratedMethodAccessor281.invoke(Unknown Source) ~[na:na] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_71] at java.lang.reflect.Method.invoke(Method.java:497) ~[na:1.8.0_71] at org.jboss.resteasy.core.MethodInjectorImpl.invoke(MethodInjectorImpl.java:155) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.core.ResourceMethod.invokeOnTarget(ResourceMethod.java:257) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.core.ResourceMethod.invoke(ResourceMethod.java:222) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.core.ResourceMethod.invoke(ResourceMethod.java:211) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.core.SynchronousDispatcher.getResponse(SynchronousDispatcher.java:525) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:502) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:119) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.plugins.server.servlet.ServletContainerDispatcher.service(ServletContainerDispatcher.java:208) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:55) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:50) [resteasy-jaxrs-2.3.2.Final-redhat-1.jar:2.3.2.Final-redhat-1] at javax.servlet.http.HttpServlet.service(HttpServlet.java:723) [tomcat6-servlet-2.5-api-6.0.24.jar:na] at com.google.inject.servlet.ServletDefinition.doService(ServletDefinition.java:263) [guice-servlet-3.0-redhat-1.jar:3.0-redhat-1] at com.google.inject.servlet.ServletDefinition.service(ServletDefinition.java:178) [guice-servlet-3.0-redhat-1.jar:3.0-redhat-1] at com.google.inject.servlet.ManagedServletPipeline.service(ManagedServletPipeline.java:91) [guice-servlet-3.0-redhat-1.jar:3.0-redhat-1] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:62) [guice-servlet-3.0-redhat-1.jar:3.0-redhat-1] at org.candlepin.servlet.filter.ContentTypeHackFilter.doFilter(ContentTypeHackFilter.java:58) [ContentTypeHackFilter.class:na] at com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:163) [guice-servlet-3.0-redhat-1.jar:3.0-redhat-1] at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:58) [guice-servlet-3.0-redhat-1.jar:3.0-redhat-1] at org.candlepin.servlet.filter.logging.LoggingFilter.doFilter(LoggingFilter.java:77) [LoggingFilter.cl Barnaby Court (from Candlepin) noted in irc that this is happening due to fact length > 255 and is a known issue with old versions of candlepin. In my scenario, proc_cpuinfo.common.flags was 356 characters.
As a workaround (suggested by Barnaby) I created a rhsm fact override file with the fact length less than 255 characters and registered again and it worked good.
# echo '{"proc_cpuinfo.common.flags":"*****************"}' > /etc/rhsm/facts/cpuinfo_override.facts
# subscription-manager register --org=ACME_Corporation --activationkey=ak1
The system has been registered with ID: 8ad47be7-18eb-4d7f-99b2-3831ac1abc79
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status: Subscribed
When testing RHEL-6.8-server-ppc64-20160225.0, I still met this issue with facts changed:
[root@ibm-p8-kvm-04-guest-05 ~]# cat /etc/rhsm/facts/cpuinfo_override.facts
{"proc_cpuinfo.common.flags":"*****************"}
[root@ibm-p8-kvm-04-guest-05 ~]# subscription-manager register
Registering to: samserv.redhat.com:443/sam/api
Username: admin
Password:
Problem creating unit Consumer [id = 8ac20118521ac3820153369db9a913a1, type = ConsumerType [id=1000, label=system], getName() = ibm-p8-kvm-04-guest-05.rhts.eng.bos.redhat.com]
As I understand (from bug 1165193) this issue was fixed in the Subscription Manager server back in september last year. How about releasing an erratum which fixes this in the SAM server? Hello, One of Customers is facing the same problem while registering the system on SAM1.4 I checked the fact list count which is not more than 255. Still the issue persists :- ============ # subscription-manager facts --list | wc -l 148 network.ipv6_address is already set to ::1 ============= Please let us know if we have any workaround. Regards, Anuja (In reply to ajanorka from comment #7) > One of Customers is facing the same problem while registering the system on > SAM1.4 > > I checked the fact list count which is not more than 255. Still the issue > persists :- > ============ > # subscription-manager facts --list | wc -l > 148 > > network.ipv6_address is already set to ::1 > ============= > > Please let us know if we have any workaround. It's not the *number* of facts, but the *length* of the facts which should not exceed 255. My guess is that it's the 'proc_cpuinfo.common.flags' fact which is too long. (In reply to qianzhan from comment #5) > When testing RHEL-6.8-server-ppc64-20160225.0, I still met this issue with > facts changed: > > [root@ibm-p8-kvm-04-guest-05 ~]# cat /etc/rhsm/facts/cpuinfo_override.facts > {"proc_cpuinfo.common.flags":"*****************"} > > [root@ibm-p8-kvm-04-guest-05 ~]# subscription-manager register > Registering to: samserv.redhat.com:443/sam/api > Username: admin > Password: > Problem creating unit Consumer [id = 8ac20118521ac3820153369db9a913a1, type > = ConsumerType [id=1000, label=system], getName() = > ibm-p8-kvm-04-guest-05.rhts.eng.bos.redhat.com] qianzhan, Even the workaround did not help for my customer. Do we have any other workaround for this ? Regards, Anuja (In reply to ajanorka from comment #10) > (In reply to qianzhan from comment #5) > > When testing RHEL-6.8-server-ppc64-20160225.0, I still met this issue with > > facts changed: > > > > [root@ibm-p8-kvm-04-guest-05 ~]# cat /etc/rhsm/facts/cpuinfo_override.facts > > {"proc_cpuinfo.common.flags":"*****************"} > > > > [root@ibm-p8-kvm-04-guest-05 ~]# subscription-manager register > > Registering to: samserv.redhat.com:443/sam/api > > Username: admin > > Password: > > Problem creating unit Consumer [id = 8ac20118521ac3820153369db9a913a1, type > > = ConsumerType [id=1000, label=system], getName() = > > ibm-p8-kvm-04-guest-05.rhts.eng.bos.redhat.com] > > qianzhan, > > Even the workaround did not help for my customer. > Do we have any other workaround for this ? > > Regards, > Anuja Hey Anuja, I added comment 5 when I tested integration test with SAM and RHEL-6.8-server-ppc64-20160225.0. And I did not meet this issue when I tested again about 1 week later. As per comment 3, I suggest you to check if any other facts' value length exceeds 255 characters. For example: 1) I installed a new rhel6.8, and register to SAM. [root@dhcp-128-89 ~]# subscription-manager register Registering to: ent-02-vm-03.lab.eng.nay.redhat.com:443/sam/api Username: admin Password: The system has been registered with ID: 1686eb0c-4c4b-4a84-9620-f0ec32bcb722 2) Then I checked the facts of rhel6.8, and find fact 'proc_cpuinfo.common.flags' has the longest fact value(151 characters < 255 characters). [root@dhcp-128-89 ~]# subscription-manager facts cpu.core(s)_per_socket: 1 cpu.cpu(s): 1 cpu.cpu_socket(s): 1 cpu.thread(s)_per_core: 1 cpu.topology_source: kernel /sys cpu sibling lists distribution.id: Santiago distribution.name: Red Hat Enterprise Linux Server distribution.version: 6.8 dmi.bios.address: 0xe8000 dmi.bios.bios_revision: 1.0 dmi.bios.relase_date: 01/01/2007 dmi.bios.rom_size: 64 KB dmi.bios.runtime_size: 96 KB dmi.bios.vendor: Seabios dmi.bios.version: 0.5.1 dmi.chassis.asset_tag: Not Specified dmi.chassis.boot-up_state: Safe dmi.chassis.lock: Not Present dmi.chassis.manufacturer: Red Hat dmi.chassis.power_supply_state: Safe dmi.chassis.security_status: Unknown dmi.chassis.serial_number: Not Specified dmi.chassis.thermal_state: Safe dmi.chassis.type: Other dmi.chassis.version: Not Specified dmi.memory.array_handle: 0x1000 dmi.memory.bank_locator: Not Specified dmi.memory.data_width: 64 bit dmi.memory.error_correction_type: Multi-bit ECC dmi.memory.error_information_handle: Not Provided dmi.memory.form_factor: DIMM dmi.memory.location: Other dmi.memory.locator: DIMM 0 dmi.memory.maximum_capacity: 1 GB dmi.memory.size: 1024 MB dmi.memory.speed: (ns) dmi.memory.total_width: 64 bit dmi.memory.type: RAM dmi.memory.use: System Memory dmi.processor.family: Other dmi.processor.socket_designation: CPU 1 dmi.processor.status: Populated:Enabled dmi.processor.type: Central Processor dmi.processor.upgrade: Other dmi.processor.version: Not Specified dmi.processor.voltage: Unknown dmi.system.family: Red Hat Enterprise Linux dmi.system.manufacturer: Red Hat dmi.system.product_name: KVM dmi.system.serial_number: Not Specified dmi.system.sku_number: Not Specified dmi.system.status: No errors detected dmi.system.uuid: a53c3033-5b52-c132-c260-8756559b06cc dmi.system.version: RHEL 6.6.0 PC dmi.system.wake-up_type: Power Switch lscpu.architecture: x86_64 lscpu.bogomips: 6784.60 lscpu.byte_order: Little Endian lscpu.core(s)_per_socket: 1 lscpu.cpu(s): 1 lscpu.cpu_family: 6 lscpu.cpu_mhz: 3392.302 lscpu.cpu_op-mode(s): 32-bit, 64-bit lscpu.hypervisor_vendor: KVM lscpu.l1d_cache: 32K lscpu.l1i_cache: 32K lscpu.l2_cache: 4096K lscpu.model: 13 lscpu.model_name: QEMU Virtual CPU version (cpu64-rhel6) lscpu.numa_node(s): 1 lscpu.numa_node0_cpu(s): 0 lscpu.on-line_cpu(s)_list: 0 lscpu.socket(s): 1 lscpu.stepping: 3 lscpu.thread(s)_per_core: 1 lscpu.vendor_id: GenuineIntel lscpu.virtualization_type: full memory.memtotal: 1020120 memory.swaptotal: 1023996 net.interface.eth1.ipv4_address: 10.66.128.214 net.interface.eth1.ipv4_broadcast: 10.66.129.255 net.interface.eth1.ipv4_netmask: 23 net.interface.eth1.ipv6_address.link: fe80::5054:ff:fe90:8ba8 net.interface.eth1.ipv6_netmask.link: 64 net.interface.eth1.mac_address: 52:54:00:90:8B:A8 net.interface.lo.ipv4_address: 127.0.0.1 net.interface.lo.ipv4_broadcast: Unknown net.interface.lo.ipv4_netmask: 8 net.interface.lo.ipv6_address.host: ::1 net.interface.lo.ipv6_netmask.host: 128 network.hostname: dhcp-128-89.nay.redhat.com network.ipv4_address: 127.0.0.1 network.ipv6_address: ::1 proc_cpuinfo.common.address_sizes: 36 bits physical, 48 bits virtual proc_cpuinfo.common.apicid: 0 proc_cpuinfo.common.bogomips: 6784.60 proc_cpuinfo.common.cache_alignment: 64 proc_cpuinfo.common.cache_size: 4096 KB proc_cpuinfo.common.clflush_size: 64 proc_cpuinfo.common.core_id: 0 proc_cpuinfo.common.cpu_cores: 1 proc_cpuinfo.common.cpu_family: 6 proc_cpuinfo.common.cpu_mhz: 3392.302 proc_cpuinfo.common.cpuid_level: 4 proc_cpuinfo.common.flags: fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm up unfair_spinlock pni cx16 hypervisor lahf_lm proc_cpuinfo.common.fpu: yes proc_cpuinfo.common.fpu_exception: yes proc_cpuinfo.common.initial_apicid: 0 proc_cpuinfo.common.microcode: 1 proc_cpuinfo.common.model: 13 proc_cpuinfo.common.model_name: QEMU Virtual CPU version (cpu64-rhel6) proc_cpuinfo.common.physical_id: 0 proc_cpuinfo.common.power_management: Unknown proc_cpuinfo.common.processor: 0 proc_cpuinfo.common.siblings: 1 proc_cpuinfo.common.stepping: 3 proc_cpuinfo.common.vendor_id: GenuineIntel proc_cpuinfo.common.wp: yes system.certificate_version: 3.2 uname.machine: x86_64 uname.nodename: dhcp-128-89.nay.redhat.com uname.release: 2.6.32-642.el6.x86_64 uname.sysname: Linux uname.version: #1 SMP Wed Apr 13 00:51:26 EDT 2016 virt.host_type: kvm virt.is_guest: True virt.uuid: a53c3033-5b52-c132-c260-8756559b06cc 3) I doubled the length of 'proc_cpuinfo.common.flags' fact, and tried to register. The registration failed! [root@dhcp-128-89 ~]# cat /etc/rhsm/facts/cpuinfo_override.facts {"proc_cpuinfo.common.flags":" fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm up unfair_spinlock pni cx16 hypervisor lahf_lm fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm up unfair_spinlock pni cx16 hypervisor lahf_lm"} [root@dhcp-128-89 ~]# subscription-manager register Registering to: ent-02-vm-03.lab.eng.nay.redhat.com:443/sam/api Username: admin Password: Problem creating unit Consumer [id = 8ac213ad55dee36d0155e22470910d55, type = ConsumerType [id=1000, label=system], getName() = dhcp-128-89.nay.redhat.com] 4) So I recover the value of "proc_cpuinfo.common.flags" to 151, and change the value of 'dmi.memory.error_information_handle' to 302 character. Then I register again. [root@dhcp-128-89 ~]# cat /etc/rhsm/facts/cpuinfo_override.facts {"proc_cpuinfo.common.flags":" fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm up unfair_spinlock pni cx16 hypervisor lahf_lm"} [root@dhcp-128-89 ~]# cat /etc/rhsm/facts/dmi_override.facts {"dmi.memory.error_information_handle":" fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm up unfair_spinlock pni cx16 hypervisor lahf_lm fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm up unfair_spinlock pni cx16 hypervisor lahf_lm"} [root@dhcp-128-89 ~]# subscription-manager register Registering to: ent-02-vm-03.lab.eng.nay.redhat.com:443/sam/api Username: admin Password: Problem creating unit Consumer [id = 8ac213ad55dee36d0155e228bdc20d5e, type = ConsumerType [id=1000, label=system], getName() = dhcp-128-89.nay.redhat.com] Hope above all can help you. Please make sure all lengths of the facts value do NOT exceed 255 characters, and try to register. Hello Qianqian, Superb! Let me try implementing this in customer's system. This will work for sure I believe. Thanks much! Regards, Anuja This bug still exists with RHEL 6.8 and latest version of SAM. Even with the "hack" listed above, it does not resolve the problem. I'm attaching the /var/log/rhsm/rhsm.log:
2016-08-24 14:05:53,631 [DEBUG] subscription-manager:10363 @ga_loader.py:89 - ga_loader GaImporterGtk2
2016-08-24 14:05:53,636 [DEBUG] subscription-manager:10363 @plugins.py:569 - loaded plugin modules: []
2016-08-24 14:05:53,636 [DEBUG] subscription-manager:10363 @plugins.py:570 - loaded plugins: {}
2016-08-24 14:05:53,637 [DEBUG] subscription-manager:10363 @identity.py:131 - Loading consumer info from identity certificates.
2016-08-24 14:05:53,637 [DEBUG] subscription-manager:10363 @identity.py:146 - Reload of consumer identity cert /etc/pki/consumer/cert.pem raised an exception with msg: [Errno 2] No such file or directory: '/etc/pki/consumer/key.pem'
2016-08-24 14:05:53,692 [INFO] subscription-manager:10363 @managercli.py:367 - Client Versions: {'python-rhsm': '1.16.6-1.el6', 'subscription-manager': '1.16.8-8.el6'}
2016-08-24 14:05:53,693 [INFO] subscription-manager:10363 @connection.py:815 - Connection built: host=dpv-rhsam1.us.signintra.com port=443 handler=/sam/api auth=identity_cert ca_dir=/etc/rhsm/ca/ verify=False
2016-08-24 14:05:53,693 [INFO] subscription-manager:10363 @connection.py:815 - Connection built: host=dpv-rhsam1.us.signintra.com port=443 handler=/sam/api auth=none
2016-08-24 14:05:53,694 [INFO] subscription-manager:10363 @managercli.py:367 - Client Versions: {'python-rhsm': '1.16.6-1.el6', 'subscription-manager': '1.16.8-8.el6'}
2016-08-24 14:05:53,713 [INFO] subscription-manager:10363 @managercli.py:342 - Consumer Identity name=None uuid=None
2016-08-24 14:05:53,722 [INFO] subscription-manager:10363 @managercli.py:342 - Consumer Identity name=None uuid=None
2016-08-24 14:05:57,860 [INFO] subscription-manager:10363 @connection.py:815 - Connection built: host=dpv-rhsam1.us.signintra.com port=443 handler=/sam/api auth=basic username=admin
2016-08-24 14:05:57,879 [DEBUG] subscription-manager:10363 @hwprobe.py:580 - cpu info: {'cpu.cpu(s)': 2, 'cpu.core(s)_per_socket': 1, 'cpu.thread(s)_per_core': 1, 'cpu.topology_source': 'kernel /sys cpu sibling lists', 'cpu.cpu_socket(s)': 2}
2016-08-24 14:05:57,887 [DEBUG] subscription-manager:10363 @hwprobe.py:798 - Running 'virt-what'
2016-08-24 14:05:58,029 [DEBUG] subscription-manager:10363 @hwprobe.py:802 - virt-what stdout: vmware
2016-08-24 14:05:58,030 [DEBUG] subscription-manager:10363 @hwprobe.py:803 - virt-what stderr:
2016-08-24 14:05:58,177 [INFO] subscription-manager:10363 @hwprobe.py:908 - collected virt facts: virt.is_guest=True, virt.host_type=vmware, virt.uuid=42132598-1b8a-8889-51d4-25ddd7b6e23f
2016-08-24 14:05:58,178 [INFO] subscription-manager:10363 @facts.py:139 - Loading custom facts from: /etc/rhsm/facts/migration.facts
2016-08-24 14:05:58,179 [DEBUG] subscription-manager:10363 @connection.py:509 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem, candlepin-local.pem
2016-08-24 14:05:58,180 [DEBUG] subscription-manager:10363 @connection.py:557 - Making request: GET /sam/api/users/admin/owners
2016-08-24 14:05:58,210 [DEBUG] subscription-manager:10363 @connection.py:589 - Response: status=200
2016-08-24 14:05:58,212 [DEBUG] subscription-manager:10363 @connection.py:509 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem, candlepin-local.pem
2016-08-24 14:05:58,212 [DEBUG] subscription-manager:10363 @connection.py:557 - Making request: GET /sam/api/
2016-08-24 14:05:58,258 [DEBUG] subscription-manager:10363 @connection.py:589 - Response: status=200
2016-08-24 14:05:58,259 [DEBUG] subscription-manager:10363 @connection.py:832 - Server supports the following resources: {'status': '/api/status/', 'organizations': '/api/organizations/', 'roles': '/api/roles/', 'sync_plans': '/api/sync_plans/', 'users': '/api/users/', 'distributors': '/api/distributors/', 'providers': '/api/providers/', 'entitlements': '/api/entitlements/', 'content_overrides': '/api/content_overrides', 'content_views': '/api/content_views/', 'guestids': '/api/guestids', 'system_groups': '/api/system_groups/', 'products': '/api/products/', 'systems': '/api/systems/', 'activation_keys': '/api/activation_keys/', 'content_view_definitions': '/api/content_view_definitions/', 'consumers': '/api/consumers/'}
2016-08-24 14:05:58,261 [DEBUG] subscription-manager:10363 @connection.py:509 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem, candlepin-local.pem
2016-08-24 14:05:58,261 [DEBUG] subscription-manager:10363 @connection.py:557 - Making request: POST /sam/api/consumers?owner=Schenker_DDC
2016-08-24 14:05:58,637 [DEBUG] subscription-manager:10363 @connection.py:589 - Response: status=400
2016-08-24 14:05:58,638 [ERROR] subscription-manager:10363 @managercli.py:1108 - Problem creating unit Consumer [id = 8a5c83fb56bdbce60156be28c613014d, type = ConsumerType [id=1000, label=system], getName() = ddv-aeroweb1.us.signintra.com]
Traceback (most recent call last):
File "/usr/share/rhsm/subscription_manager/managercli.py", line 1103, in _do_command
content_tags=self.installed_mgr.tags)
File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 913, in registerConsumer
return self.conn.request_post(url, params)
File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 684, in request_post
return self._request("POST", method, params)
File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 598, in _request
self.validateResponse(result, request_type, handler)
File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 648, in validateResponse
raise RestlibException(response['status'], error_msg, response.get('headers'))
RestlibException: Problem creating unit Consumer [id = 8a5c83fb56bdbce60156be28c613014d, type = ConsumerType [id=1000, label=system], getName() = ddv-aeroweb1.us.signintra.com]
This needs to be resolved ASAP.
Thank you,
Brian Klauss
*** Bug 1405515 has been marked as a duplicate of this bug. *** The release of Satellite 5.8 we are deprecating the support of Subscription Asset Manager. The release notes for 5.8 can be found at https://access.redhat.com/documentation/en-us/red_hat_satellite/5.8/pdf/release_notes/Red_Hat_Satellite-5.8-Release_Notes-en-US.pdf. I am therefore closing out this bug as WONTFIX. If you believe this to be an error, please feel free tor each out to either Rich Jerrido or Bryan Kearney. Thank you! The needinfo request[s] on this closed bug have been removed as they have been unresolved for 500 days |
Description of problem: Unable to register a rhel 6.8 client to SAM 1.4 on a rhel 6.8 server Version-Release number of selected component (if applicable): RHEL-6.8-20160222.n.0 SAM 1.4 (Version 1.4.3.28-1.el6sam_splice) subscription-manager-1.16.8-2.el6.x86_64 How reproducible: Always Steps to Reproduce: 1. Install SAM latest from CDN on a rhel 6.8 server (RHEL-6.8-20160222.n.0) 2. Register/Subscribe a rhel 6.8 client to the SAM server from Step 1: - Provision a rhel 6.8 client (RHEL-6.8-20160222.n.0) - Install SAM cert: rpm -Uvh http://$samhost/pub/candlepin-cert-consumer-latest.noarch.rpm - Register/Subsribe the new client to SAM server Actual results: On the client: # rpm -Uvh http://$samhost/pub/candlepin-cert-consumer-latest.noarch.rpm Retrieving http://$samhost/pub/candlepin-cert-consumer-latest.noarch.rpm Preparing... ########################################### [100%] 1:candlepin-cert-consumer########################################### [100%] # subscription-manager register --org ACME_Corporation --activationkey ak1 Problem creating unit Consumer [id = 8a90e0ef5309f79601530a0c349f0af5, type = ConsumerType [id=1000, label=system], getName() = $samhost] # subscription-manager register --org=ACME_Corporation Registering to: $samhost:443/sam/api Username: admin Password: Problem creating unit Consumer [id = 8a90e0ef5309f79601530a0d33aa0af9, type = ConsumerType [id=1000, label=system], getName() = $samhost] # rpm -qa | grep subscription-manager subscription-manager-1.16.8-2.el6.x86_64 Expected results: Client is registered successfully Additional info: