Bug 1415739

Summary: [starter][paid][prod]Current service degradation not reflected in web UI
Product: OpenShift Online Reporter: Will Gordon <wgordon>
Component: WebsiteAssignee: Mike Dame <mdame>
Status: CLOSED CURRENTRELEASE QA Contact: yasun
Severity: medium Docs Contact:
Priority: medium    
Version: 3.xCC: abhgupta, aos-bugs, jokerman, mdame, mmccomas, xtian, yufchang
Target Milestone: ---Keywords: OnlinePro, Reopened
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
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Story Points: ---
Clone Of: Environment:
Last Closed: 2018-05-07 17:24:33 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
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Description Flags
Screenshot of current service degradation
none
Screenshot of missing status icon in web ui where it would be expected none

Description Will Gordon 2017-01-23 15:27:47 UTC 
Description of problem:
The "Partially Degraded Service" posted to https://status.preview.openshift.com/ is not reflected anywhere in the OpenShift Online v3 web UI. (I know it was there for the PVC problem, so I would expect it to show for this as well).

Version-Release number of selected component (if applicable):
v3.4.0.39 (online version 3.4.0.13)

How reproducible:
Unsure as only 1 status incident has been posted that I've noticed it missing for

Steps to Reproduce:
1. Log in to https://console.preview.openshift.com
2. Look for service status next to ? icon in web console
3.

Actual results:
No status icon showing


Expected results:
A status icon reflecting the current service degradation


Additional info:
An additional goal may be to present an "all ok" icon at all other times, so that users would become used to checking there for the most current status, as opposed to requiring the user to check an additional page, just for confirmation that all is working as expected
Comment 1 Will Gordon 2017-01-23 15:28:48 UTC 
Created attachment 1243633 [details]
Screenshot of current service degradation
Comment 2 Will Gordon 2017-01-23 15:29:23 UTC 
Created attachment 1243634 [details]
Screenshot of missing status icon in web ui where it would be expected
Comment 3 Will Gordon 2017-01-23 17:14:12 UTC 
*** Bug 1415738 has been marked as a duplicate of this bug. ***
Comment 4 Mike Dame 2017-01-23 20:07:14 UTC 
It looks like the web console currently only considers incidents and the status page just shows "degraded performance" with no specific incidents reported. We can change this to also consider cluster performance as well, if that's something worth having.
Comment 5 Will Gordon 2017-01-23 20:10:43 UTC 
I think at the very least, it can reduce confusion for a user who may be completely unaware that the Status page even exists, and just assumes it's something wrong with what they're doing, or something wrong with OpenShift as the product.

Hence my additional comment at the bottom regarding even providing a "all ok" icon when there are no problems, to increase user confidence.
Comment 6 Mike Dame 2017-02-10 17:56:20 UTC 
PR for adding a "No-issues" icon to status bar: https://github.com/openshift/online/pull/810

If it's decided, we can also add a warning for general degraded performance to this PR.
Comment 7 Will Gordon 2017-02-10 17:59:09 UTC 
My original intent was to provide clearer information to the customer, and I believe that adding a warning for general degraded performance falls in line with that.

So my preference would be for this to also include a warning for general degraded performance.

Nice PR btw! ;)
Comment 8 Mike Dame 2017-03-01 16:46:56 UTC 
Added a reflection of general service degradation: for every component not current listed as operational, issue count will increase by 1 in UI
Comment 9 Will Gordon 2017-03-01 18:00:05 UTC 
+1
Comment 10 Xiaoli Tian 2017-06-15 07:09:48 UTC 
OpenShift Online Preview has been decommissioned, go to https://manage.openshift.com/ for using OpenShift Online starter cluster
Comment 11 Mike Dame 2017-06-15 13:20:00 UTC 
This is still being considered for Online prod
Comment 13 Abhishek Gupta 2017-09-27 22:35:16 UTC 
Mike: Has this been addressed and can QE test it?
Comment 16 Abhishek Gupta 2018-03-22 23:46:53 UTC 
Lets get this ready/merged.
Comment 19 Mike Dame 2018-03-26 17:45:22 UTC 
This looks like it was merged and deployed last week. Looking right now, there appear to be 3 clusters undergoing an upgrade which triggered a notification of "3 issues" in the console.
Comment 20 yasun 2018-03-27 05:57:03 UTC 
Yes. 3 issued notification on free-stg.