Bug 1469798

Summary: SUI : Fetching service data for some services shows error
Product: Red Hat CloudForms Management Engine Reporter: Shveta <sshveta>
Component: APIAssignee: Gregg Tanzillo <gtanzill>
Status: CLOSED WORKSFORME QA Contact: Shveta <sshveta>
Severity: high Docs Contact:
Priority: high    
Version: 5.8.0CC: dclarizi, jhardy, obarenbo, sshveta, yrudman
Target Milestone: GAKeywords: Reopened
Target Release: cfme-future   
Hardware: Unspecified   
OS: Unspecified   
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Fixed In Version: Doc Type: If docs needed, set a value
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Clone Of: Environment:
Last Closed: 2018-08-02 22:18:35 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
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Description Flags
error
none
evm log none

Description Shveta 2017-07-11 20:58:47 UTC 
Description of problem:


Version-Release number of selected component (if applicable):
5.8.1.0.20170623170756_3ed4411 

How reproducible:


Steps to Reproduce:
1. Created few services.
2. Some of them show data without error but few services when clicked on it shows error . Not sure what is special about these services. Screenshot with console attached.
3. 

Actual results:


Expected results:


Additional info:
Appliance - https://10.8.197.236/ui/service/services/5
Comment 2 Shveta 2017-07-11 20:59:46 UTC 
Service name -> error_service
Comment 3 Chris Kacerguis 2017-07-12 01:32:28 UTC 

*** This bug has been marked as a duplicate of bug 1467569 ***
Comment 4 Shveta 2017-07-27 21:39:21 UTC 
Re-opening this as the BZ bug 1467569 is fixed in 5.8.1.5 but 
still seeing this issue .
CLicking on some services shows error as in attached screenshot.
Appliance: https://10.8.197.227/ui/service
Comment 5 Shveta 2017-07-27 21:39:41 UTC 
Created attachment 1305659 [details]
error
Comment 6 Chris Kacerguis 2017-07-27 23:00:18 UTC 
Seeing the following with the API:

https://10.8.197.227/api/services/16?expand=vms%2Corchestration_stacks&attributes=name%2Cguid%2Ccreated_at%2Ctype%2Cdescription%2Cpicture%2Cpicture.image_href%2Cevm_owner.name%2Cevm_owner.userid%2Cmiq_group.description%2Call_service_children%2Caggregate_all_vm_cpus%2Caggregate_all_vm_memory%2Caggregate_all_vm_disk_count%2Caggregate_all_vm_disk_space_allocated%2Caggregate_all_vm_disk_space_used%2Caggregate_all_vm_memory_on_disk%2Cretired%2Cretirement_state%2Cretirement_warn%2Cretires_on%2Cactions%2Ccustom_actions%2Cprovision_dialog%2Cservice_resources%2Cchargeback_report%2Cservice_template%2Cparent_service%2Cpower_state%2Cpower_status%2Coptions%2Cvms.ipaddresses%2Cvms.snapshots%2Cvms.v_total_snapshots%2Cvms.v_snapshot_newest_name%2Cvms.v_snapshot_newest_timestamp%2Cvms.v_snapshot_newest_total_size%2Cvms.supports_console%3F%2Cvms.supports_launch_cockpit%3F


{"error":{"kind":"internal_server_error","message":"undefined method `keys' for nil:NilClass","klass":"NoMethodError"}}

@Chris - Please investigate before sending to the API team.
Comment 7 Chris Hale 2017-07-28 19:57:39 UTC 
I took a look and I see exactly what you see.  We don't really change the request per service to have different parameters so what works for one service should work for another.  Since I can't retrieve the service, I can't really tell you what Shveta might have done differently for these services that is causing these services to error out.
Comment 8 Chris Hale 2017-07-28 19:59:00 UTC 
Can you provide the evm logs of this appliance so the API team can see what might be behind this 500 error?
Comment 9 Shveta 2017-07-28 22:16:45 UTC 
Created attachment 1306044 [details]
evm log

Appliance : https://10.8.197.114/ui/service
Comment 11 Shveta 2018-08-02 22:18:35 UTC 
Not seeing this issue anymore .Closing .