Bug 1508956

Summary: VM created in RHV admin portal fails to refresh Power State in CFME
Product: Red Hat CloudForms Management Engine Reporter: Radim Hrazdil <rhrazdil>
Component: ProvidersAssignee: Piotr Kliczewski <pkliczew>
Status: CLOSED DUPLICATE QA Contact: Ilanit Stein <istein>
Severity: high Docs Contact:
Priority: unspecified    
Version: 5.9.0CC: gblomqui, jfrey, jhardy, obarenbo, rhrazdil
Target Milestone: GA   
Target Release: cfme-future   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
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Story Points: ---
Clone Of: Environment:
Last Closed: 2017-11-03 13:23:11 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: RHEVM Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1445399    
Attachments:
Description Flags
relevant part of evm.log
none
relevant part of evm.log
none
full evm.log none

Description Radim Hrazdil 2017-11-02 14:58:05 UTC 
Description of problem:
When new VM is created in RHV admin portal and running (with active and running guest agent), CFME fails to refresh status of this VM. Power state remains "unknown". Status "Never verified"

When trying to full refresh the vm, an error appears in evm.log (see attachement)



Version-Release number of selected component (if applicable):
CFME 5.0.9.2
RHV 4.1.3

How reproducible:
very

Steps to Reproduce:
1. Create a VM in RHV admin portal (I used golden_mixed_virtio_template)
2. Run the VM
3. Go to CFME and check status of the VM.

Actual results:
VM remains in "never verified" status

Expected results:
CFME should be able to refresh VM information

Additional info:
Comment 2 Radim Hrazdil 2017-11-02 14:58:54 UTC 
Created attachment 1347043 [details]
relevant part of evm.log
Comment 3 Piotr Kliczewski 2017-11-02 15:00:32 UTC 
Please upload the whole log. The part provided is not enough to understand what happened.
Comment 4 Piotr Kliczewski 2017-11-03 10:45:59 UTC 
I attempted to verify with following steps:
1. Login to admin portal
2. create a vm (with disk and network)
3. start that vm
4. check the status in manageiq

Result:
Vm was in `UP` state as expected.

I tested with latest manageiq (master) and a week old engine (master).

Please provide complete logs or steps how to reproduce it.
Comment 5 Radim Hrazdil 2017-11-03 12:11:05 UTC 
Created attachment 1347315 [details]
full evm.log

Here is the full log. I was able to reproduce it again, following the step given in description - 1. create vm in RHV admin portal, run it. 2. Go to cfme "Virtual Machines" 3. Find the vm, see detail, try to refresh. 4. VM shows still state "unknown"

When I got to work today, I found out that the VM I created yesterday was in CFME already reported as "UP" along with all other information, but the time it must had taken is too long.
Comment 6 Piotr Kliczewski 2017-11-03 12:35:16 UTC 
I checked the env you told me to and I see that you faced the issue solved bu BZ #1501162. I would mark this as duplicate.
Comment 7 Radim Hrazdil 2017-11-03 13:23:11 UTC 
After discussion with Piotr Kliczewski marking as duplicate of BZ #1501162.

*** This bug has been marked as a duplicate of bug 1501162 ***