| Summary: | Unable to login using Red Hat Access plugin to list/open support cases through Satellite 6 webui | ||||||
|---|---|---|---|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | Ashish Humbe <ahumbe> | ||||
| Component: | RH Cloud - Insights | Assignee: | Marek Hulan <mhulan> | ||||
| Status: | CLOSED ERRATA | QA Contact: | jcallaha | ||||
| Severity: | high | Docs Contact: | |||||
| Priority: | high | ||||||
| Version: | 6.4 | CC: | jnewton, mhulan, mmccune, shisingh, zhunting | ||||
| Target Milestone: | 6.4.2 | Keywords: | Regression, Triaged | ||||
| Target Release: | Unused | ||||||
| Hardware: | x86_64 | ||||||
| OS: | Linux | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | rubygem-redhat_access-2.2.0,tfm-rubygem-redhat_access-2.2.0-2 | Doc Type: | If docs needed, set a value | ||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2019-02-13 19:08:20 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Bug Depends On: | 1638263 | ||||||
| Bug Blocks: | |||||||
| Attachments: |
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Verified in Satellite 6.4.2 snap 1 The plugin now lets you successfully log in to the portal account, so you can perform case management actions. See attached screenshot for verification. Created attachment 1522713 [details]
verification screenshot
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2019:0345 |
Description of problem: When we login to Red Hat Access plugin through satellite 6 webui to manage support cases, it fails with error "Username or password was invalid". Here is the detailed traceback in logs: 2018-10-11T09:04:11 [I|app|] Started GET "/redhat_access/strata/rs/users/current?redhat_client=foreman_plugin_satellite_2.1.6" for 10.76.1.176 at 2018-10-11 09:04:11 +0530 2018-10-11T09:04:11 [I|app|6e917] Processing by RedhatAccess::Api::StrataProxyController#call as application/vnd.redhat.user+json 2018-10-11T09:04:11 [I|app|6e917] Parameters: {"redhat_client"=>"foreman_plugin_satellite_2.1.6", "path"=>"rs/users/current"} 2018-10-11T09:04:11 [I|app|6e917] Current user: admin (administrator) 2018-10-11T09:04:11 [W|app|6e917] Action failed NameError: undefined local variable or method `env' for #<RedhatAccess::Api::StrataProxyController:0x000000000a5d82e8> /opt/theforeman/tfm/root/usr/share/gems/gems/redhat_access-2.1.6/app/controllers/redhat_access/api/strata_proxy_controller.rb:66:in `get_api_client' /opt/theforeman/tfm/root/usr/share/gems/gems/redhat_access-2.1.6/app/controllers/redhat_access/api/strata_proxy_controller.rb:45:in `call' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/abstract_controller/base.rb:186:in `process_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/action_controller/metal/rendering.rb:30:in `process_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/abstract_controller/callbacks.rb:20:in `block in process_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:108:in `block in run_callbacks' /usr/share/foreman/app/controllers/concerns/application_shared.rb:15:in `set_timezone' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' /usr/share/foreman/app/models/concerns/foreman/thread_session.rb:32:in `clear_thread' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' /usr/share/foreman/app/controllers/concerns/foreman/controller/topbar_sweeper.rb:12:in `set_topbar_sweeper_controller' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' /opt/theforeman/tfm/root/usr/share/gems/gems/audited-4.7.0/lib/audited/sweeper.rb:14:in `around' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' .. . . . /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop' /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads' /opt/theforeman/tfm/root/usr/share/gems/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context' 2018-10-11T09:04:11 [I|app|6e917] Completed 500 Internal Server Error in 83ms (ActiveRecord: 1.5ms) Version-Release number of selected component (if applicable): Satellite 6.4 How reproducible: Always Steps to Reproduce: 1. Login to Satellite 6.4, apply patch mentioned in the bz - https://bugzilla.redhat.com/show_bug.cgi?id=1638263 2. Navigate to "Access" -> "My Cases" 3. Enter Red Hat customer portal login details. 4. Even if we enter correct login details, it back with mentioned error in the backend. Actual results: Unable to login using Red Hat Access plugin to manage support cases. Expected results: We should be able to login and manage support cases from Satellite 6 webui. Additional info: