Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Description of problem:
When we login to Red Hat Access plugin through satellite 6 webui to manage support cases, it fails with error "Username or password was invalid".
Here is the detailed traceback in logs:
2018-10-11T09:04:11 [I|app|] Started GET "/redhat_access/strata/rs/users/current?redhat_client=foreman_plugin_satellite_2.1.6" for 10.76.1.176 at 2018-10-11 09:04:11 +0530
2018-10-11T09:04:11 [I|app|6e917] Processing by RedhatAccess::Api::StrataProxyController#call as application/vnd.redhat.user+json
2018-10-11T09:04:11 [I|app|6e917] Parameters: {"redhat_client"=>"foreman_plugin_satellite_2.1.6", "path"=>"rs/users/current"}
2018-10-11T09:04:11 [I|app|6e917] Current user: admin (administrator)
2018-10-11T09:04:11 [W|app|6e917] Action failed
NameError: undefined local variable or method `env' for #<RedhatAccess::Api::StrataProxyController:0x000000000a5d82e8>
/opt/theforeman/tfm/root/usr/share/gems/gems/redhat_access-2.1.6/app/controllers/redhat_access/api/strata_proxy_controller.rb:66:in `get_api_client'
/opt/theforeman/tfm/root/usr/share/gems/gems/redhat_access-2.1.6/app/controllers/redhat_access/api/strata_proxy_controller.rb:45:in `call'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/abstract_controller/base.rb:186:in `process_action'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:108:in `block in run_callbacks'
/usr/share/foreman/app/controllers/concerns/application_shared.rb:15:in `set_timezone'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks'
/usr/share/foreman/app/models/concerns/foreman/thread_session.rb:32:in `clear_thread'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks'
/usr/share/foreman/app/controllers/concerns/foreman/controller/topbar_sweeper.rb:12:in `set_topbar_sweeper_controller'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks'
/opt/theforeman/tfm/root/usr/share/gems/gems/audited-4.7.0/lib/audited/sweeper.rb:14:in `around'
/opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks'
..
.
.
.
/usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop'
/usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads'
/opt/theforeman/tfm/root/usr/share/gems/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
2018-10-11T09:04:11 [I|app|6e917] Completed 500 Internal Server Error in 83ms (ActiveRecord: 1.5ms)
Version-Release number of selected component (if applicable):
Satellite 6.4
How reproducible:
Always
Steps to Reproduce:
1. Login to Satellite 6.4, apply patch mentioned in the bz - https://bugzilla.redhat.com/show_bug.cgi?id=1638263
2. Navigate to "Access" -> "My Cases"
3. Enter Red Hat customer portal login details.
4. Even if we enter correct login details, it back with mentioned error in the backend.
Actual results:
Unable to login using Red Hat Access plugin to manage support cases.
Expected results:
We should be able to login and manage support cases from Satellite 6 webui.
Additional info:
Verified in Satellite 6.4.2 snap 1
The plugin now lets you successfully log in to the portal account, so you can perform case management actions.
See attached screenshot for verification.
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2019:0345
Description of problem: When we login to Red Hat Access plugin through satellite 6 webui to manage support cases, it fails with error "Username or password was invalid". Here is the detailed traceback in logs: 2018-10-11T09:04:11 [I|app|] Started GET "/redhat_access/strata/rs/users/current?redhat_client=foreman_plugin_satellite_2.1.6" for 10.76.1.176 at 2018-10-11 09:04:11 +0530 2018-10-11T09:04:11 [I|app|6e917] Processing by RedhatAccess::Api::StrataProxyController#call as application/vnd.redhat.user+json 2018-10-11T09:04:11 [I|app|6e917] Parameters: {"redhat_client"=>"foreman_plugin_satellite_2.1.6", "path"=>"rs/users/current"} 2018-10-11T09:04:11 [I|app|6e917] Current user: admin (administrator) 2018-10-11T09:04:11 [W|app|6e917] Action failed NameError: undefined local variable or method `env' for #<RedhatAccess::Api::StrataProxyController:0x000000000a5d82e8> /opt/theforeman/tfm/root/usr/share/gems/gems/redhat_access-2.1.6/app/controllers/redhat_access/api/strata_proxy_controller.rb:66:in `get_api_client' /opt/theforeman/tfm/root/usr/share/gems/gems/redhat_access-2.1.6/app/controllers/redhat_access/api/strata_proxy_controller.rb:45:in `call' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/abstract_controller/base.rb:186:in `process_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/action_controller/metal/rendering.rb:30:in `process_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/actionpack-5.1.6/lib/abstract_controller/callbacks.rb:20:in `block in process_action' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:108:in `block in run_callbacks' /usr/share/foreman/app/controllers/concerns/application_shared.rb:15:in `set_timezone' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' /usr/share/foreman/app/models/concerns/foreman/thread_session.rb:32:in `clear_thread' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' /usr/share/foreman/app/controllers/concerns/foreman/controller/topbar_sweeper.rb:12:in `set_topbar_sweeper_controller' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' /opt/theforeman/tfm/root/usr/share/gems/gems/audited-4.7.0/lib/audited/sweeper.rb:14:in `around' /opt/theforeman/tfm-ror51/root/usr/share/gems/gems/activesupport-5.1.6/lib/active_support/callbacks.rb:117:in `block in run_callbacks' .. . . . /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler/thread_handler.rb:108:in `main_loop' /usr/share/gems/gems/passenger-4.0.18/lib/phusion_passenger/request_handler.rb:441:in `block (3 levels) in start_threads' /opt/theforeman/tfm/root/usr/share/gems/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context' 2018-10-11T09:04:11 [I|app|6e917] Completed 500 Internal Server Error in 83ms (ActiveRecord: 1.5ms) Version-Release number of selected component (if applicable): Satellite 6.4 How reproducible: Always Steps to Reproduce: 1. Login to Satellite 6.4, apply patch mentioned in the bz - https://bugzilla.redhat.com/show_bug.cgi?id=1638263 2. Navigate to "Access" -> "My Cases" 3. Enter Red Hat customer portal login details. 4. Even if we enter correct login details, it back with mentioned error in the backend. Actual results: Unable to login using Red Hat Access plugin to manage support cases. Expected results: We should be able to login and manage support cases from Satellite 6 webui. Additional info: