Bug 1771720

Summary: When collecting logs with unconfigured redhat-support tool, it says the collection is successful in the UI
Product: Red Hat CloudForms Management Engine Reporter: Satoe Imaishi <simaishi>
Component: ApplianceAssignee: drew uhlmann <duhlmann>
Status: CLOSED ERRATA QA Contact: Angelina Vasileva <anikifor>
Severity: high Docs Contact: Red Hat CloudForms Documentation <cloudforms-docs>
Priority: high    
Version: 5.10.12CC: abellott, dmetzger, jrafanie, obarenbo
Target Milestone: GAKeywords: ZStream
Target Release: 5.10.13   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: 5.10.13.0 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: 1767512 Environment:
Last Closed: 2019-12-03 06:55:43 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: CFME Core Target Upstream Version:
Embargoed:
Bug Depends On: 1767512    
Bug Blocks:    

Comment 2 CFME Bot 2019-11-12 20:45:58 UTC 
New commit detected on ManageIQ/manageiq/hammer:

https://github.com/ManageIQ/manageiq/commit/d54c638dc90a84448d6d1238dc2a88d69e39aca8
commit d54c638dc90a84448d6d1238dc2a88d69e39aca8
Author:     Joe Rafaniello <jrafanie.github.com>
AuthorDate: Mon Nov 11 13:50:16 2019 -0500
Commit:     Joe Rafaniello <jrafanie.github.com>
CommitDate: Mon Nov 11 13:50:16 2019 -0500

    Merge pull request #19480 from d-m-u/adding_task_error_status_to_log_management

    Adding task error status to log management

    (cherry picked from commit f67305c08e26a7be85a481d24cacb87b7fae625b)

    https://bugzilla.redhat.com/show_bug.cgi?id=1771720

 app/models/miq_server/log_management.rb | 1 +
 1 file changed, 1 insertion(+)
Comment 3 Angelina Vasileva 2019-11-21 09:04:11 UTC 
Fixed and verified in 5.10.13.0.20191119151058_31d9a94.

When the tool is not configured, there's no successful message in the UI. Instead, the following error is shown:

Error 'redhat-support-tool addattachment /var/www/miq/vmdb/data/user/system/models.zip --case 02508570 error was: Please enter your RHN user ID: failed. ERROR: The RHN user ID cannot be empty. ', uploading to Support site, Username: []
Comment 5 errata-xmlrpc 2019-12-03 06:55:43 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2019:4047