Bug 1952742
| Summary: | Red had insights failed | ||||||
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| Product: | Red Hat Enterprise Linux 8 | Reporter: | anonymous <fepel13251> | ||||
| Component: | insights-client | Assignee: | Link Dupont <link> | ||||
| Status: | CLOSED DUPLICATE | QA Contact: | Pavol Kotvan <pakotvan> | ||||
| Severity: | medium | Docs Contact: | |||||
| Priority: | unspecified | ||||||
| Version: | 8.3 | CC: | ahitacat, fjansen, gmccullo, kdixon, link, prgutier | ||||
| Target Milestone: | beta | Flags: | pm-rhel:
mirror+
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| Target Release: | --- | ||||||
| Hardware: | x86_64 | ||||||
| OS: | Linux | ||||||
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| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2022-03-22 09:37:54 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
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Description
anonymous
2021-04-23 03:04:51 UTC
Hi @ethanethan707 - It should be possible for you to re-open the previous bug you reference (1940018) if you feel this is the same issue. (At a minimum you should be able to comment on that bug and provide additional details and the issue could be re-opened.) Currently this bug description does not provide enough detail to act upon this ticket. Can you provide further details to support the issue you are seeing? Thanks. Created attachment 1774976 [details]
Anaconda
(In reply to Greg McCullough from comment #1) > Hi @ethanethan707 - It should be possible for you to re-open the > previous bug you reference (1940018) if you feel this is the same issue. > (At a minimum you should be able to comment on that bug and provide > additional details and the issue could be re-opened.) > > Currently this bug description does not provide enough detail to act upon > this ticket. Can you provide further details to support the issue you are > seeing? Thanks. Yes , Anaconda crashes during Installation with an exit message of "Unknown error has occured" It happens when we check the " Connect to red hat insights (https://wwwsec.meile.biz/Austausch/RHEL/Insight_deaktivieren.png)" Two bugs were reported 1.Bug 1940018 - Connecting to Red Hat Insights failed. 2. Bug 1931069 - Allow to finish installation even when insights-client fails to register . The first bug is closed as CANTFIX as a temporary outage in cloud platform but the issue happens again. I attached the anaconda logs. (In reply to Greg McCullough from comment #1) > Hi @ethanethan707 - It should be possible for you to re-open the > previous bug you reference (1940018) if you feel this is the same issue. > (At a minimum you should be able to comment on that bug and provide > additional details and the issue could be re-opened.) > > Currently this bug description does not provide enough detail to act upon > this ticket. Can you provide further details to support the issue you are > seeing? Thanks. Is the above provided information enough? Are there any logs available in /var/log/insights-client for this system? Hi, we are again checking to see if there are any insights-client logs (/var/log/insights-client) that could be provided to help debug or reproduce this issue. Without additional information we will look to close this issue after 1 week. Thanks. This BZ seems to be a duplicated of this one https://bugzilla.redhat.com/show_bug.cgi?id=1924938 The fix is shipped in RHEL 8.5 *** This bug has been marked as a duplicate of bug 1924938 *** The needinfo request[s] on this closed bug have been removed as they have been unresolved for 500 days |
