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Bug 1952742 - Red had insights failed
Summary: Red had insights failed
Keywords:
Status: CLOSED DUPLICATE of bug 1924938
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: insights-client
Version: 8.3
Hardware: x86_64
OS: Linux
unspecified
medium
Target Milestone: beta
: ---
Assignee: Link Dupont
QA Contact: Pavol Kotvan
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-04-23 03:04 UTC by anonymous
Modified: 2023-09-15 01:05 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2022-03-22 09:37:54 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Anaconda (41.81 KB, text/plain)
2021-04-24 05:00 UTC, anonymous 		no flags Details
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Description anonymous 2021-04-23 03:04:51 UTC 
Description of problem:

Connecting to Red-hat insights failed during Installation. Previous bug closed as CANTFIX #1940018 as  outage in cloud platform or a temporary bug. But the problem occurs again.
Version-Release number of selected component (if applicable):8.3


How reproducible:

Install RHEL 8.3.
Steps to Reproduce:
1.Check the connect to red hat insights in the installation page.
2.
3.

Actual results:


Expected results:


Additional info:
Comment 1 Greg McCullough 2021-04-23 14:41:11 UTC 
Hi @ethanethan707 - It should be possible for you to re-open the previous bug you reference (1940018) if you feel this is the same issue.  (At a minimum you should be able to comment on that bug and provide additional details and the issue could be re-opened.)

Currently this bug description does not provide enough detail to act upon this ticket.  Can you provide further details to support the issue you are seeing?  Thanks.
Comment 2 anonymous 2021-04-24 05:00:12 UTC 
Created attachment 1774976 [details]
Anaconda
Comment 3 anonymous 2021-04-24 05:09:14 UTC 
(In reply to Greg McCullough from comment #1)
> Hi @ethanethan707 - It should be possible for you to re-open the
> previous bug you reference (1940018) if you feel this is the same issue. 
> (At a minimum you should be able to comment on that bug and provide
> additional details and the issue could be re-opened.)
> 
> Currently this bug description does not provide enough detail to act upon
> this ticket.  Can you provide further details to support the issue you are
> seeing?  Thanks.

Yes , Anaconda crashes during Installation with an exit message of "Unknown error has occured" It happens when we check the " Connect to red hat insights (https://wwwsec.meile.biz/Austausch/RHEL/Insight_deaktivieren.png)" Two bugs were reported 1.Bug 1940018 - Connecting to Red Hat Insights failed.
2. Bug 1931069 - Allow to finish installation even when insights-client fails to register . The first bug is closed as CANTFIX as a temporary outage in cloud platform but the issue happens again. I attached the anaconda logs.
Comment 4 anonymous 2021-04-26 05:36:19 UTC 
(In reply to Greg McCullough from comment #1)
> Hi @ethanethan707 - It should be possible for you to re-open the
> previous bug you reference (1940018) if you feel this is the same issue. 
> (At a minimum you should be able to comment on that bug and provide
> additional details and the issue could be re-opened.)
> 
> Currently this bug description does not provide enough detail to act upon
> this ticket.  Can you provide further details to support the issue you are
> seeing?  Thanks.

Is the above provided information enough?
Comment 7 jcrafts 2021-05-24 20:31:39 UTC 
Are there any logs available in /var/log/insights-client for this system?
Comment 8 Greg McCullough 2021-06-01 16:49:51 UTC 
Hi, we are again checking to see if there are any insights-client logs (/var/log/insights-client) that could be provided to help debug or reproduce this issue.  Without additional information we will look to close this issue after 1 week.  Thanks.
Comment 11 Alba Hita 2022-03-22 09:36:59 UTC 
This BZ seems to be a duplicated of this one https://bugzilla.redhat.com/show_bug.cgi?id=1924938
The fix is shipped in RHEL 8.5
Comment 12 Alba Hita 2022-03-22 09:37:54 UTC 

*** This bug has been marked as a duplicate of bug 1924938 ***
Comment 13 Red Hat Bugzilla 2023-09-15 01:05:34 UTC 
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 500 days
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