Bug 1982468
| Summary: | Unable to download latest insights-client Core Egg on clients after upgrading Satellite to 6.9.x | |||
|---|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | Nikhil Gupta <ngupta> | |
| Component: | RH Cloud - Inventory | Assignee: | Shimon Shtein <sshtein> | |
| Status: | CLOSED DUPLICATE | QA Contact: | Jameer Pathan <jpathan> | |
| Severity: | high | Docs Contact: | ||
| Priority: | unspecified | |||
| Version: | 6.9.0 | CC: | ahumbe, aruzicka, mmccune, peter.vreman, sshtein | |
| Target Milestone: | 6.10.0 | Keywords: | Regression, Triaged | |
| Target Release: | Unused | |||
| Hardware: | Unspecified | |||
| OS: | Unspecified | |||
| Whiteboard: | ||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | ||
| Doc Text: | Story Points: | --- | ||
| Clone Of: | ||||
| : | 1983977 (view as bug list) | Environment: | ||
| Last Closed: | 2021-07-18 07:33:55 UTC | Type: | Bug | |
| Regression: | --- | Mount Type: | --- | |
| Documentation: | --- | CRM: | ||
| Verified Versions: | Category: | --- | ||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
| Cloudforms Team: | --- | Target Upstream Version: | ||
| Embargoed: | ||||
Additional info i already provided in the Case I checked the output again and noticed a different in the URLs: The module router used https://cert.cloud.redhat.com/api/module-update-router/v1/channel I tried then from the browser/curl to use 'cert.cloud.redhat.com' instead of 'cloud.redhat.com' and then it works! Broken URL: https://cloud.redhat.com/api/v1/static/release/insights-core.egg Working URL: https://cert.cloud.redhat.com/api/v1/static/release/insights-core.egg Note that it can also be the cloud.redhat.com not making the content available on the expected URLs It is also worth mentioning that foreman_rh_cloud 3.0.22 has introduced more features that have bugs, see https://bugzilla.redhat.com/show_bug.cgi?id=1979810 Engineering is engaged and will develop a fix for this ASAP, same for 1979810. *** This bug has been marked as a duplicate of bug 1976754 *** The needinfo request[s] on this closed bug have been removed as they have been unresolved for 120 days |
Description of problem: After upgrading to 6.9.3, Insights is reporting that a large number of hosts connected to Satellite are using an out of date egg. Looking at the Satellite logs while an insights client is running, there is a 500 error retrieving an update egg file. The issue appears to be affecting the majority of systems connected to Satellite. ~~~ 2021-07-15T03:50:50 [I|app|f6c23b6e] Started GET "/redhat_access/r/insights/platform/module-update-router/v1/channel?module=insights-core" for 1.2.3.4 at 2021-07-15 03:50:50 +1200 2021-07-15T03:50:50 [I|app|f6c23b6e] Processing by InsightsCloud::Api::MachineTelemetriesController#forward_request as JSON 2021-07-15T03:50:50 [I|app|f6c23b6e] Parameters: {"module"=>"insights-core", "path"=>"platform/module-update-router/v1/channel"} 2021-07-15T03:50:50 [I|app|f6c23b6e] Completed 200 OK in 307ms (Views: 0.3ms | ActiveRecord: 3.9ms | Allocations: 4955) 2021-07-15T03:50:50 [I|app|33d2b72a] Started GET "/redhat_access/r/insights/v1/static/release/insights-core.egg" for 1.2.3.4 at 2021-07-15 03:50:50 +1200 2021-07-15T03:50:50 [I|app|33d2b72a] Processing by InsightsCloud::Api::MachineTelemetriesController#forward_request as 2021-07-15T03:50:50 [I|app|33d2b72a] Parameters: {"path"=>"v1/static/release/insights-core"} 2021-07-15T03:50:51 [W|app|33d2b72a] Action failed 2021-07-15T03:50:51 [I|app|33d2b72a] Backtrace for 'Action failed' error (RestClient::NotFound): 404 Not Found 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:223:in `exception_with_response' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:103:in `return!' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:809:in `process_result' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:725:in `block in transmit' .... 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/configuration.rb:228:in `call' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/server.rb:713:in `handle_request' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/server.rb:472:in `process_client' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/server.rb:328:in `block in run' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/thread_pool.rb:134:in `block in spawn_thread' 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-2.3.0/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context' 2021-07-15T03:50:51 [I|app|33d2b72a] Rendering api/v2/errors/standard_error.json.rabl within api/v2/layouts/error_layout 2021-07-15T03:50:51 [I|app|33d2b72a] Rendered api/v2/errors/standard_error.json.rabl within api/v2/layouts/error_layout (Duration: 11.2ms | Allocations: 6536) 2021-07-15T03:50:51 [I|app|33d2b72a] Completed 500 Internal Server Error in 326ms (Views: 17.6ms | ActiveRecord: 1.0ms | Allocations: 17654) ~~~ Insights client output when checking for a new Egg gives a IE 500 result because the Satellite fails to proxy the request to cloud.redhat.com Version-Release number of selected component (if applicable): Red Hat Satellite 6.9.3 How reproducible: Always Steps to Reproduce: 1. Register the client with Insights Actual results: Insights core egg file is not updated on the clients. Expected results: Insights core egg should be updated automatically.