Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1982468 - Unable to download latest insights-client Core Egg on clients after upgrading Satellite to 6.9.x
Summary: Unable to download latest insights-client Core Egg on clients after upgrading...
Keywords:
Status: CLOSED DUPLICATE of bug 1976754
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Inventory
Version: 6.9.0
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: 6.10.0
Assignee: Shimon Shtein
QA Contact: Jameer Pathan
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-07-15 00:16 UTC by Nikhil Gupta
Modified: 2024-10-01 18:59 UTC (History)
5 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1983977 (view as bug list)
Environment:
Last Closed: 2021-07-18 07:33:55 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)

Description Nikhil Gupta 2021-07-15 00:16:18 UTC 
Description of problem:
After upgrading to 6.9.3, Insights is reporting that a large number of hosts connected to Satellite are using an out of date egg. Looking at the Satellite logs while an insights client is running, there is a 500 error retrieving an update egg file. The issue appears to be affecting the majority of systems connected to Satellite.

~~~
2021-07-15T03:50:50 [I|app|f6c23b6e] Started GET "/redhat_access/r/insights/platform/module-update-router/v1/channel?module=insights-core" for 1.2.3.4 at 2021-07-15 03:50:50 +1200
2021-07-15T03:50:50 [I|app|f6c23b6e] Processing by InsightsCloud::Api::MachineTelemetriesController#forward_request as JSON
2021-07-15T03:50:50 [I|app|f6c23b6e]   Parameters: {"module"=>"insights-core", "path"=>"platform/module-update-router/v1/channel"}
2021-07-15T03:50:50 [I|app|f6c23b6e] Completed 200 OK in 307ms (Views: 0.3ms | ActiveRecord: 3.9ms | Allocations: 4955)
2021-07-15T03:50:50 [I|app|33d2b72a] Started GET "/redhat_access/r/insights/v1/static/release/insights-core.egg" for 1.2.3.4 at 2021-07-15 03:50:50 +1200
2021-07-15T03:50:50 [I|app|33d2b72a] Processing by InsightsCloud::Api::MachineTelemetriesController#forward_request as 
2021-07-15T03:50:50 [I|app|33d2b72a]   Parameters: {"path"=>"v1/static/release/insights-core"}
2021-07-15T03:50:51 [W|app|33d2b72a] Action failed
2021-07-15T03:50:51 [I|app|33d2b72a] Backtrace for 'Action failed' error (RestClient::NotFound): 404 Not Found
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:223:in `exception_with_response'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:103:in `return!'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:809:in `process_result'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:725:in `block in transmit'
....
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/configuration.rb:228:in `call'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/server.rb:713:in `handle_request'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/server.rb:472:in `process_client'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/server.rb:328:in `block in run'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/puma-4.3.6/lib/puma/thread_pool.rb:134:in `block in spawn_thread'
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-2.3.0/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
2021-07-15T03:50:51 [I|app|33d2b72a]   Rendering api/v2/errors/standard_error.json.rabl within api/v2/layouts/error_layout
2021-07-15T03:50:51 [I|app|33d2b72a]   Rendered api/v2/errors/standard_error.json.rabl within api/v2/layouts/error_layout (Duration: 11.2ms | Allocations: 6536)
2021-07-15T03:50:51 [I|app|33d2b72a] Completed 500 Internal Server Error in 326ms (Views: 17.6ms | ActiveRecord: 1.0ms | Allocations: 17654)
~~~

Insights client output when checking for a new Egg gives a IE 500 result because the Satellite fails to proxy the request to cloud.redhat.com

Version-Release number of selected component (if applicable):
Red Hat Satellite 6.9.3

How reproducible:
Always

Steps to Reproduce:
1. Register the client with Insights


Actual results:
Insights core egg file is not updated on the clients.

Expected results:
Insights core egg should be updated automatically.
Comment 4 Peter Vreman 2021-07-15 07:50:03 UTC 
Additional info i already provided in the Case

I checked the output again and noticed a different in the URLs:

The module router used  https://cert.cloud.redhat.com/api/module-update-router/v1/channel

I tried then from the browser/curl to use 'cert.cloud.redhat.com' instead of 'cloud.redhat.com' and then it works!

Broken URL: https://cloud.redhat.com/api/v1/static/release/insights-core.egg
Working URL: https://cert.cloud.redhat.com/api/v1/static/release/insights-core.egg


Note that it can also be the cloud.redhat.com not making the content available on the expected URLs
Comment 5 Peter Vreman 2021-07-15 10:33:53 UTC 
It is also worth mentioning that foreman_rh_cloud 3.0.22 has introduced more features that have bugs, see https://bugzilla.redhat.com/show_bug.cgi?id=1979810
Comment 6 Mike McCune 2021-07-15 20:55:00 UTC 
Engineering is engaged and will develop a fix for this ASAP, same for 1979810.
Comment 10 Shimon Shtein 2021-07-18 07:33:55 UTC 

*** This bug has been marked as a duplicate of bug 1976754 ***
Comment 11 Red Hat Bugzilla 2023-09-18 00:28:24 UTC 
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 120 days
Note You need to log in before you can comment on or make changes to this bug.