Bug 466369

Summary: font rendering is messed up on F-11
Product: [Fedora] Fedora Reporter: Michal Jaegermann <michal>
Component: xorg-x11-drv-atiAssignee: Dave Airlie <airlied>
Status: CLOSED WONTFIX QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: medium Docs Contact:
Priority: medium    
Version: 11CC: behdad, bl.bugs, contribs, dakingun, fonts-bugs, lemenkov, mcepl, mrunge, nphilipp, tim, xgl-maint
Target Milestone: ---Keywords: Regression, Reopened
Target Release: ---   
Hardware: powerpc   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2010-06-28 10:45:51 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
a sample of mis-rendered fonts in a terminal window
none
a sample of damaged window menus
none
fonts damaged with "Best shapes"
none
the same text as above damaged with "Best contrast"
none
this time shot not from a terminal
none
results with freetype reinstalled
none
freetype-2.3.6-1.fc10 - "Best shapes"
none
freetype-2.3.6-1.fc10 - "Best contrast"
none
a sample from Fedora 9 - "subpixel smoothing"
none
a similar text as above on the same hardware but rawhide this time
none
another sample - this time xorg-x11-drv-ati-6.9.0-27.fc10.x86_64 driver
none
sample after 20081021 changes
none
rendering issues with uptodate fedora system e.g. xorg-x11-drv-ati-6.9.0-63.fc10 none

Description Michal Jaegermann 2008-10-09 21:25:06 UTC
Created attachment 319943 [details]
a sample of mis-rendered fonts in a terminal window

Description of problem:

After installing a series of updates from 20081007 font rendering
become seriously damaged.  Depending on a resolution glyph images
are missing pixels, or have additional ones.  One can also find
distorted shapes in some circumstances.  The damage will be different
depending on a font magnification (ctrl with '+' or '-' in a terminal
window) and when zoomed enough to _really_ big sizes it eventually
disappears.

That damage can be seriously reduced if in "Appearance Preferences"
for fonts I will pick up "Best contrast", as opposed to
"Best shapes", and really disappears when I will use "Monochrome"
but terminal fonts become then very thin and "spidery".

Attached are some screenshot fragments to illustrate the issue.

Version-Release number of selected component (if applicable):
babl-0.0.22-1.fc10.x86_64

How reproducible:
Happens all the time

Additional info:
I cannot be really sure that babl is responsible but the problem
was not showing up before 20081007 and after reviewing a list
of what was changed in this series with babl beeing
"pixel format conversion library" that looked like the most
likely candidate.

Comment 1 Michal Jaegermann 2008-10-09 21:26:36 UTC
Created attachment 319944 [details]
a sample of damaged window menus

Comment 2 Deji Akingunola 2008-10-09 21:38:56 UTC
This I think, is definitely not a babl bug. babl libraries are used in gegl operations which are being used in the latest release of gimp (you only got babl because you updated gimp). Have you tried reverting gimp and removing gegl and babl to see if the problem go away.
I would think this is a problem with some GNOME or xorg libraries. BTW, I'm running on latest rawhide too (20081008), and I've not noticed this issue.

Comment 3 Michal Jaegermann 2008-10-09 22:49:34 UTC
> This I think, is definitely not a babl bug.

In a sense you are right. Only with babl
and gegl (and all that goes with it) removed
the problem appears to be more subtle and
harder to notice.

Attached is a sample of the same text in
the same scale with "Best shapes" (look at
the letter 'p') and "Best contrast".

So if babl and gegl only aggravate the issue
what should be charged with it?  Yes, my
system is right now on 20081008 "level"
too but the problem jumped on me after
20081007 changes.  The only other two
packages which would seem to be related
to grafics there were:
xorg-x11-server-common-1.5.1-6.fc10.x86_64
xorg-x11-server-Xorg-1.5.1-6.fc10.x86_64

OTOH maybe earlier I just missed the problem
although it seems to be hard to miss.

Comment 4 Michal Jaegermann 2008-10-09 22:50:44 UTC
Created attachment 319958 [details]
fonts damaged with "Best shapes"

Comment 5 Michal Jaegermann 2008-10-09 22:53:20 UTC
Created attachment 319959 [details]
the same text as above damaged with "Best contrast"

"Subpixel smoothing" gives even worse, substantially, results.

Comment 6 Nils Philippsen 2008-10-10 08:49:48 UTC
The screenshots suggest that the problem is visible in gnome-terminal which (beneath a slew of intermediary libraries) uses pango for font rendering. Therefore I'll reassign the bug to pango so that its maintainers can examine it closely.

Comment 7 Michal Jaegermann 2008-10-10 13:52:12 UTC
> The screenshots suggest that the problem is visible in gnome-terminal

Experiments in gnome-terminal were, in a sense, the easiest
but the same type of damage shows up everywhere.  In window
titles, gnome-panel, dialog to set font rendering properties,
you name it.

Further checks are showing me that, in regular font sizes
and if "Monochrome" is not used, distortions would be the
least (to the point that you have to carefuly check for
these) if in "Details" smoothing is set to "Greyscale"
and hinting to "Slight" (with other choices, including
"None", definitely worse).  Subpixel ordering does not
seem to matter.  Changing "Resolution" may also help
although results do not seem to be stable or predictable.

Switching to "Subpixel smoothing" makes the text essentially
unreadable but this is on CRT and not LCD.

Do these observations provide some hints?

Comment 8 Ben Laenen 2008-10-10 14:16:15 UTC
Just to be on the sure side: did you restart your desktop after doing the updates? Problems like this occur when the font caches get messed up.

Comment 9 Michal Jaegermann 2008-10-10 14:47:35 UTC
> did you restart your desktop after doing the updates?

This is a test installation.  For various reasons it
was rebooted a number of times in the meantime.

> Problems like this occur when the font caches get messed up.

OK. Any obvious way to clean up those caches?

Comment 10 Ben Laenen 2008-10-10 15:05:00 UTC
(In reply to comment #9)
> OK. Any obvious way to clean up those caches?

Yeah, rebooting should fix all caching problems :-)

Perhaps the font files themselves got corrupted? Try to reinstall them (dejavu if I look at the screenschots) if you haven't already.

Is this only a few fonts that have this problem or all of them? What about non-GTK applications?

Comment 11 Michal Jaegermann 2008-10-10 17:19:40 UTC
A font which shows up in example screenshots
is identified in gnome-terminal "Preferences"
as "Monospace 11".  Not entirely clear from
that description if it comes from dejavu or
something else. :-)   I tried other possibilities
like "Luxi Mono" (there are not too many of those)
and different sizes.  Although mis-rendering
changes it never totally goes away with an
exception of "MiscFixed" but these look like
not hinted and/or shaped fonts.

Wait a minute!  It appears that
"LucidaTypewriter Sans" and
"LucidaTypewriter Sans Bold" are also coming
fine (or at least problems are so subtle that
I missed those :-).

rpm -V dejavu-fonts
rpm -V liberation-fonts
do not lodge any complaints.  Just in case
I reinstalled both, with dejavu-fonts-experimental
added to that list too for a good change,
rebooted and, as you can see from an attached
picture, troubles are still there.  A bit
different with "Best shapes" instead of
"Best contrast" but not gone.  I have to
admit that a terminal window looks after
that definitely better.  Not sure why.

Comment 12 Michal Jaegermann 2008-10-10 17:23:45 UTC
Created attachment 320034 [details]
this time shot not from a terminal

Look close at letters like A, W, H, p, n and various others.
Also r in a window title.  At least mis-renderings seem
to be consistent through a sample.

Comment 13 Ben Laenen 2008-10-10 17:35:45 UTC
If it's not the fonts or the font caches then the next thing to look at would be Freetype... Try to reinstall Freetype (again, restart desktop afterwards to be sure programs use it) and if that doesn't work find the previous version of it and install that.

btw, did you test the rendering in a Qt/KDE program? Would be good to rule out GTK or Pango here as well.

Comment 14 Michal Jaegermann 2008-10-10 18:55:28 UTC
Created attachment 320048 [details]
results with freetype reinstalled

> Try to reinstall Freetype

Well, with freetype-2.3.7-1.fc10.x86_64 reinstalled,
together with devel libraries (and after recovering
from the latest gnome-session breakage :-) the situation
improved, although I cannot imagine why, to that extent
that if I would not look closely for misrenderings
I would likely missed that.  Look at a letter d in
an attached sample.  Some other stuff can be find out
too.  Turning on "Subpixel smoothing" makes and obvious
mess.

OTOH this version of freetype was installed on
August 28th so I had an ample time to notice something
amiss.

> btw, did you test the rendering in a Qt/KDE program?

Not earlier.  They are scarce on this test system.
I do have k3b.  It looked mostly clean with this exception
that before freetype reinstallation an upper case D had
a bar across - both in "Devices" on a menu and in directory
listings window.  Right now this bar vanished.

I will try to see what will happen with an earlier version
of freetype a bit later.

Comment 15 Michal Jaegermann 2008-10-10 23:08:22 UTC
Created attachment 320077 [details]
freetype-2.3.6-1.fc10 - "Best shapes"

I may be, possibly, a freetype problem although this is hard to be
sure as all this depends on various appearance settings and
magnifications.  Still after reinstalling 2.3.6-1.fc10 either
"Full" hinting or none (other seems to be worse) one has to
look carefuly for a font damage and bumping up a zoom a notch
may give a "clean" terminal window.

Saying that this is how "1" looks like with "Best shapes"
and a default zoom.

Comment 16 Michal Jaegermann 2008-10-10 23:10:32 UTC
Created attachment 320078 [details]
freetype-2.3.6-1.fc10 - "Best contrast"

... and this is "D" with "Best contrast" although otherwise it
is hard to find something misrendered.

Comment 17 Ben Laenen 2008-10-11 10:45:54 UTC
Maybe use a freetype version that has the bytecode interpreter enabled (just google) and use (full) hinting with that (or whatever setting you need in Gnome to enable it).

Anyway, just giving some ideas, as I have no idea what's wrong. I don't remember anyone reporting problems like that. If KDE/Qt programs doesn't have the problem one would look into Pango or GTK. Do the problems change (slightly or completely) with the same settings after you reboot or do they stay the same?

Comment 18 Nicolas Mailhot 2008-10-11 12:24:08 UTC
BTW sometimes mangled text display is a symptom of broken xorg graphic driver and has no relation whatsoever with fonts or font libraries

Comment 19 Michal Jaegermann 2008-10-11 18:04:36 UTC
> ... mangled text display is a symptom of broken xorg graphic driver

I was wondering about that and this sounds now like a more
feasible explanation.  It is hard to pinpoint those troubles
on something like freetype and damage seems to be more elusive
that one would expect from errors in just a rendering engine.
"Now you see, now you don't" happens all the time with
seemingly unconsequential changes.  OTOH when a damage is
observed then it looks consistent through the same glyph
anywhere on a screen.  Can that be reconciled with a broken
graphic driver?

Contrary to comment #17 at least k3b (which is KDE/Qt program)
did show font problems - in some circumstances.  That it was
harder to notice that it could be just fonts used there and/or
their sizes.  As I noted before LucidaTypewriter turned out
to be surprisingly robust with all of this.

Comment 20 Ben Laenen 2008-10-11 18:13:30 UTC
(In reply to comment #18)
> BTW sometimes mangled text display is a symptom of broken xorg graphic driver
> and has no relation whatsoever with fonts or font libraries

or worse: broken hardware. I had funny things going on as well once when my video card wasn't sitting well enough in its socket. But usually you'd notice other glitches as well apart from just funny looking fonts.

Comment 21 Michal Jaegermann 2008-10-11 18:42:44 UTC
> But usually you'd notice other glitches  ...

With 'flowers_and_leaves.jpg' for a background it does not
seem likely that I would miss those other glitches.

Comment 22 Nicolas Mailhot 2008-10-11 18:49:24 UTC
(In reply to comment #21)
> > But usually you'd notice other glitches  ...
> 
> With 'flowers_and_leaves.jpg' for a background it does not
> seem likely that I would miss those other glitches.

Background and fonts do not necessarily share the same cache xorg-side

Comment 23 Michal Jaegermann 2008-10-12 00:09:06 UTC
> ... or worse: broken hardware.

I booted on the same machine, only different disk partitions,
Fedora 9.  Just to be sure I used the same xorg.conf file
and the same terminal font.  Try as I might I cannot find
any misrendered glyphs anywhere.  I was changing hinting,
smoothing, rendering type.  Nada.  Even "Subpixel smoothing"
works without any problems.  "Best contrast" or "Best shapes"
look better, but that is about it.

Reboot that to rawhide and I have samples of bad letters
all over the place.

Samples of a similar text attached.  In both cases
they were done with "Subpixel smoothing" (not optimal
for that hardware).  This is still not bad.  The other
times I had such samples on rawhide which were just
not readable. :-)

Comment 24 Michal Jaegermann 2008-10-12 00:10:49 UTC
Created attachment 320127 [details]
a sample from Fedora 9 - "subpixel smoothing"

Comment 25 Michal Jaegermann 2008-10-12 00:13:17 UTC
Created attachment 320128 [details]
a similar text as above on the same hardware but rawhide this time

Comment 26 Michal Jaegermann 2008-10-16 20:27:13 UTC
Created attachment 320606 [details]
another sample - this time xorg-x11-drv-ati-6.9.0-27.fc10.x86_64 driver

With an update to xorg-x11-drv-ati-6.9.0-27.fc10.x86_64 a damage
seems to shift a bit but it does not disappear.  On the attached
sample look at "2", "L", "Y" and "s".  This is with "Best contrast".
Trying this with "Subpixel smoothing" makes it much worse.  Hinting
seems to revert to "Full" does not matter how else I attempt to set it.

Comment 27 Dominik 'Rathann' Mierzejewski 2008-10-20 12:17:44 UTC
If it's a radeon HDxxxx card, could you try with the radeonhd driver? Just curious if it makes a difference.

Comment 28 Michal Jaegermann 2008-10-20 18:13:38 UTC
The radeon card in question happens to be "ATI Technologies Inc R300 AD [Radeon 9500 Pro]".  It does not work with radeonhd.  Documentation says so but just in case I tried and documentation is correct.

Comment 29 Michal Jaegermann 2008-10-20 19:08:22 UTC
I am afraid that a damage I am observing shifts.  Sometimes it is rather
subtle, and I have to search for it, other times it will be blunt "up in your face". For example, after the last round up updates to 20081020 set, which
brought a new kernel, mesa packages, xorg-x11-drv-ati, xorg-x11-server-common
and xorg-x11-server-Xorg, after a reboot I can see an extra pixel left of "l"
and something eaten in "@".  Also changing font scaling may change what is wrong or even "fix" everything.  So, contrary to the original subject of this report, troubles may started earlier than 20081007 and I simply missed it. I cannot be even sure now how much earlier as on a casual glance everything may look normal.

The only thing which remains constant is that if I will boot, on the same
machine, either Fedora 9 or Fedora 8 or CentOS 5.2 then I cannot find any traces of misrendered fonts and I really tried.

Making "Rendering" into "Monochrome" in "Appearance Preferences" does "fix", in a sense, all described troubles.

Comment 30 Michal Jaegermann 2008-10-21 18:50:50 UTC
Created attachment 321081 [details]
sample after 20081021 changes

With 20081021 round of updates, which includes pango, mesa, various xorg-x11
drivers, glibc and kernel the damage appears to be lessened.  With "Best contrast" I have to look for it although it is not that difficult to find.
Attatched is some sample (lower case "t") but one can find more with different
glyphs. With "Best shapes" this is much easier and with "Subpixel smoothing"
still blatantly obvious.

Comment 31 Bug Zapper 2008-11-26 03:43:42 UTC
This bug appears to have been reported against 'rawhide' during the Fedora 10 development cycle.
Changing version to '10'.

More information and reason for this action is here:
http://fedoraproject.org/wiki/BugZappers/HouseKeeping

Comment 32 Michal Jaegermann 2008-12-04 01:52:07 UTC
http://lkml.org/lkml/2008/12/3/535 , and a surrounding discussion, could be relevant.

Comment 33 Matthias Runge 2008-12-15 14:09:10 UTC
Seems to occur on Thinkpad T43 with ATI X300, too.

Problem seems to be fixed with xorg-x11-drv-ati-6.9.0-54.fc10, exists with xorg-x11-drv-ati-6.9.0-62.fc10

https://bugzilla.redhat.com/show_bug.cgi?id=476070

Comment 34 Matěj Cepl 2008-12-16 22:05:17 UTC
Reporter, please attach your X server config file (/etc/X11/xorg.conf, if available) and X server log file (/var/log/Xorg.*.log) to the bug report as individual uncompressed file attachments using the bugzilla file attachment link below.

We will review this issue again once you've had a chance to attach this information.

Thanks in advance.

Comment 35 Michal Jaegermann 2008-12-17 23:15:40 UTC
As a matter of fact with the latest xorg-x11-drv-ati-6.9.0-62.fc10.x86_64, which showed up in rawhide package today, I do not see anymore that damage which haunted me for such long time.  With the previous xorg-x11-drv-ati-6.9.0-61.fc10 I still could observe missing pixels on the right hand side of the bottom arch of "d" or "u", at least in some fonts and some magnifications, but after the latest
updates so far I did not find anything amiss.

I would be inclined to close that bug if not a comment #33 from Matthias Runge.  It may happen also that a damage will return.

BTW - what is now a simple way to produce a screen dump?  "PrtScr" key does not
work anymore as it used to. 'xloadimage -dump ...', even if xloadimage package is installed, does not seem to be able to do that.

Comment 36 Jan Falkenhagen 2009-01-28 22:27:58 UTC
Created attachment 330294 [details]
rendering issues with uptodate fedora system e.g. xorg-x11-drv-ati-6.9.0-63.fc10

the problem still exists for me too. sometimes its better (like shown in the screenshot) sometimes it is worse, but there is no day without this behaviour. graphics card is:

00:0b.0 VGA compatible controller: ATI Technologies Inc RV280 [Radeon 9200 PRO]

Comment 37 François Cami 2009-02-02 22:44:56 UTC
Jan, could you test the latest build in Koji at :
http://koji.fedoraproject.org/koji/packageinfo?packageID=95
( currently xorg-x11-drv-ati-6.10.0-2.fc10 )
and report.

If it still persists, please attach dmesg and /var/log/Xorg.0.log as
uncompressed attachments. Thanks :)

Comment 38 Michal Jaegermann 2009-02-03 18:43:14 UTC
I tried to check if I still can find some font damage but as long as gnome-settings-daemon refuses to start (see bug 471676) there is not much I can do.  Any font property changes, and much more, are just ignored.

OTOH, as I noted before, I stopped seeing the problem a while ago.  At least nothing blatant like it used to show up.  Still others apparently stumbled into the same issue after that.

Comment 39 François Cami 2009-02-05 23:27:32 UTC
Thank you for the bug report. This particular bug was fixed and a update package
was published for download. Please feel free to report any further bugs you find.

You can obtain the updated package by typing 'yum update <package>' or using the
graphical updater, Software Update.

Closing as original reporter confirms it is fixed for him.

Comment 40 François Cami 2009-02-20 19:40:14 UTC
*** Bug 444890 has been marked as a duplicate of this bug. ***

Comment 41 Peter Lemenkov 2009-06-11 04:25:39 UTC
Old issue is back with F-11

http://peter.fedorapeople.org/garbled_fonts.f11.png

Comment 42 Peter Lemenkov 2009-06-11 04:52:13 UTC
I just tried to rebuild driver from git at fd.o - while isssue with completely unuseable fonts (See screenshot above) was gone, the other issue with slight font corruption is still here:

http://peter.fedorapeople.org/garbled_fonts_yellow_stripes.f11.png

Note the yellow noise at the right side of some text.

BTW I just tried to start glxgears using driver from F-11 - it just locks my machine (Apple Mac Mini G4).  And if I start glxgears using driver from git, then I saw the coppupted colors (already seen before - http://peter.fedorapeople.org/glxgears.png from this ticket https://bugzilla.redhat.com/show_bug.cgi?id=473440 )

I also encountered strange behavior with input fields (such as this one, where I'm writing this text) - sometimes they are completely filled by black, and I need to overlap them with some other window (xterm) to make them visible again.

Comment 43 Tim Niemueller 2009-08-18 10:12:03 UTC
On my laptop (http://www.smolts.org/client/show/pub_d3521300-de3d-40ee-be30-5c99bb593c3b) I see similar problems. From time to time some letters get corrupted (especially in Firefox, Emacs does not show this problem). After some time they are gone, and then come back again. This is not on powerpc, but on x86_64. Very annoying, any information I can provide to get this fixed?

Comment 44 Matěj Cepl 2009-11-05 18:20:17 UTC
Since this bugzilla report was filed, there have been several major updates in various components of the Xorg system, which may have resolved this issue. Users who have experienced this problem are encouraged to upgrade their system to the latest version of their packages. For packages from updates-testing repository you can use command

yum upgrade --enablerepo='*-updates-testing'

Alternatively, you can also try to test whether this bug is reproducible with the upcoming Fedora 12 distribution by downloading LiveMedia of F12 Beta available at http://alt.fedoraproject.org/pub/alt/nightly-composes/ . By using that you get all the latest packages without need to install anything on your computer. For more information on using LiveMedia take a look at https://fedoraproject.org/wiki/FedoraLiveCD .

Please, if you experience this problem on the up-to-date system, let us now in the comment for this bug, or whether the upgraded system works for you.

If you won't be able to reply in one month, I will have to close this bug as INSUFFICIENT_DATA. Thank you.

[This is a bulk message for all open Fedora Rawhide Xorg-related bugs. I'm adding myself to the CC list for each bug, so I'll see any comments you make after this and do my best to make sure every issue gets proper attention.]

Comment 45 Michal Jaegermann 2009-11-05 18:48:48 UTC
I was asked with "needinfo?(michal)".  See my comment 35 and comment 38 respectively from 2008-12-17 and 2009-02-03.  These say that I do not see the issue anymore.  OTOH there were later reports of the same, or similar, problems on another hardware and that is why this report remains open.  I am afraid that I am unable to comment on that.

Comment 46 Matěj Cepl 2009-11-07 23:19:42 UTC
(In reply to comment #43)
> On my laptop
> (http://www.smolts.org/client/show/pub_d3521300-de3d-40ee-be30-5c99bb593c3b) I
> see similar problems. From time to time some letters get corrupted (especially
> in Firefox, Emacs does not show this problem). After some time they are gone,
> and then come back again. This is not on powerpc, but on x86_64. Very annoying,
> any information I can provide to get this fixed?  

Version of the xorg-x11-drv-ati package please.

Comment 47 Matěj Cepl 2009-11-07 23:30:06 UTC
(In reply to comment #42)
> I just tried to rebuild driver from git at fd.o - while isssue with completely
> unuseable fonts (See screenshot above) was gone, the other issue with slight
> font corruption is still here:

Please, don't do it:
a) Xorg drivers are tightly connected to kernel these days, so you should expect quite high level of brokeness with incorrect kernel (for more explanation see http://thread.gmane.org/gmane.linux.redhat.fedora.devel/121773/).
b) we have some patches in our drivers, so result of your testing are almost worthless for us, because we don't know if it is broken/working because of our patches existing/missing in your driver.

Comment 48 Tim Niemueller 2009-11-13 01:35:42 UTC
I'm using xorg-x11-drv-ati-6.12.2-14.fc11.x86_64 and haven't seen the font corruptions for a while. Elements like check boxes and radio selectors are still corrupted from time to time though.

Comment 49 Bug Zapper 2010-04-27 12:16:13 UTC
This message is a reminder that Fedora 11 is nearing its end of life.
Approximately 30 (thirty) days from now Fedora will stop maintaining
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Package Maintainer: If you wish for this bug to remain open because you
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to a later Fedora version prior to Fedora 11's end of life.

Bug Reporter: Thank you for reporting this issue and we are sorry that 
we may not be able to fix it before Fedora 11 is end of life.  If you 
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please add a comment here and someone will do it for you.

Although we aim to fix as many bugs as possible during every release's 
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The process we are following is described here: 
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Comment 50 Bug Zapper 2010-06-28 10:45:51 UTC
Fedora 11 changed to end-of-life (EOL) status on 2010-06-25. Fedora 11 is 
no longer maintained, which means that it will not receive any further 
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of 
Fedora please feel free to reopen this bug against that version.

Thank you for reporting this bug and we are sorry it could not be fixed.