Bug 496164

Summary:	500 ISE errors occur deterministically when accessing /XMLRPC handler
Product:	Red Hat Satellite 5	Reporter:	Steve Salevan <ssalevan>
Component:	Server	Assignee:	Pradeep Kilambi <pkilambi>
Status:	CLOSED DUPLICATE	QA Contact:	Brandon Perkins <bperkins>
Severity:	high	Docs Contact:
Priority:	high
Version:	530	CC:	cperry
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-04-16 22:09:19 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Steve Salevan 2009-04-16 21:54:19 UTC

Description of problem:
If a client registered to a Satellite accesses any of the functionality located at http(s)://<FQDN>/XMLRPC, they will alternatively receive either a 500 ISE message or the correct behavior.

When a 500 ISE is received, they will discover several Python tracebacks located in /var/log/httpd/error_log on the Satellite (which are attached to this bug) and the following traceback in /var/log/up2date on the client:

Traceback (most recent call last):
  File "/usr/sbin/rhn_check", line 316, in ?
    cli.run()
  File "/usr/share/rhn/up2date_client/rhncli.py", line 65, in run
    sys.exit(self.main() or 0)
  File "/usr/sbin/rhn_check", line 64, in main
    self.__run_remote_actions()
  File "/usr/sbin/rhn_check", line 109, in __run_remote_actions
    action = self.__get_action(status_report)
  File "/usr/sbin/rhn_check", line 72, in __get_action
    ACTION_VERSION, status_report)
  File "/usr/lib/python2.4/xmlrpclib.py", line 1096, in __call__
    return self.__send(self.__name, args)
  File "/usr/share/rhn/up2date_client/rpcServer.py", line 38, in _request1
    ret = self._request(methodname, params)
  File "/usr/lib/python2.4/site-packages/rhn/rpclib.py", line 323, in _request
    raise pe
xmlrpclib.ProtocolError: <ProtocolError for FQDN /XMLRPC: 500 Internal Server Error>

Though this problem was discovered on a RHEL4-based Satellite, it was also present on a RHEL5-based Satellite.

Version-Release number of selected component (if applicable):
530, 4/14 build, RHEL4

How reproducible:
Deterministic

Steps to Reproduce:
1. Register a RHEL client to a 530 Satellite with a -vvvvv option tagged on to rhnreg_ks...  monitor it for ISEs
2. Run rhn_check in a loop
  
Actual results:
rhn_check succeeds at times and fails at times with 500 ISE errors, ISE errors are sometimes present upon registration

Expected results:
rhn_check succeeds at all times

Additional info:

Comment 2 Steve Salevan 2009-04-16 22:09:19 UTC


*** This bug has been marked as a duplicate of bug 496151 ***