Bug 537771

Summary: Can't recover from paper jam
Product: [Fedora] Fedora Reporter: Orcan Ogetbil <oget.fedora>
Component: hplipAssignee: Tim Waugh <twaugh>
Status: CLOSED DUPLICATE QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: medium Docs Contact:
Priority: low    
Version: 11CC: jpopelka, twaugh
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2009-11-27 16:15:13 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
/var/log/cups/error_log
none
/var/log/messages none

Description Orcan Ogetbil 2009-11-16 10:23:21 UTC 
Description of problem:
After I remove the jammed paper, the printer (C7280) becomes unresponsive to print requests. The print requests remain in Pending status forever. However scanning works. This happened to me 3 times.

I tried restarting the printer, restarting the computer, emptying the print queue, uninstalling pulseaudio, stopping selinux and iptables...

These don't help. The only way to make the printer work again is to remove the printers (the printer and the fax machine) from system configuration, then to rerun hp-setup and reinstall them.

Version-Release number of selected component (if applicable):
3.9.*

How reproducible:
Always when it jams

Steps to Reproduce:
(I know that this is hard to reproduce)
1. Buy an HP C7280. install hplip etc.
2. Print until it jams (I believe that the probability to jam is anti-proportional to the amount of paper in the tray)
3. Clean up the mess
4. Try to print again
  
Actual results:
Nothing happens

Expected results:
My lovely school assignments in paper form
Comment 1 Tim Waugh 2009-11-16 12:36:21 UTC 
Can you provide /var/log/cups/error_log and /var/log/messages logs covering the time when this happened please?
Comment 2 Orcan Ogetbil 2009-11-17 04:40:15 UTC 
Created attachment 369823 [details]
/var/log/cups/error_log
Comment 3 Orcan Ogetbil 2009-11-17 04:41:11 UTC 
Created attachment 369824 [details]
/var/log/messages
Comment 4 Orcan Ogetbil 2009-11-17 04:42:48 UTC 
A very rough timeline:

02:30 - printer jams
02:50 - I restart the computer
04:50 - I remove the printer from system configuration and re-add it
Comment 5 Tim Waugh 2009-11-26 14:06:59 UTC 
What does 'lpstat -s' say?
Comment 6 Orcan Ogetbil 2009-11-26 18:31:32 UTC 
Note that the printer is working now and I printed dozens of pages since.

$ lpstat -s
system default destination: Photosmart_C7200
device for Photosmart_C7200: hp:/net/Photosmart_C7200_series?zc=HPBA2E09
device for Photosmart_C7200_fax: hpfax:/net/Photosmart_C7200_series?zc=HPBA2E09
Comment 7 Tim Waugh 2009-11-27 16:15:13 UTC 
OK, I think it's probably a duplicate of bug #532112.

*** This bug has been marked as a duplicate of bug 532112 ***