Description of problem: After I remove the jammed paper, the printer (C7280) becomes unresponsive to print requests. The print requests remain in Pending status forever. However scanning works. This happened to me 3 times. I tried restarting the printer, restarting the computer, emptying the print queue, uninstalling pulseaudio, stopping selinux and iptables... These don't help. The only way to make the printer work again is to remove the printers (the printer and the fax machine) from system configuration, then to rerun hp-setup and reinstall them. Version-Release number of selected component (if applicable): 3.9.* How reproducible: Always when it jams Steps to Reproduce: (I know that this is hard to reproduce) 1. Buy an HP C7280. install hplip etc. 2. Print until it jams (I believe that the probability to jam is anti-proportional to the amount of paper in the tray) 3. Clean up the mess 4. Try to print again Actual results: Nothing happens Expected results: My lovely school assignments in paper form
Can you provide /var/log/cups/error_log and /var/log/messages logs covering the time when this happened please?
Created attachment 369823 [details] /var/log/cups/error_log
Created attachment 369824 [details] /var/log/messages
A very rough timeline: 02:30 - printer jams 02:50 - I restart the computer 04:50 - I remove the printer from system configuration and re-add it
What does 'lpstat -s' say?
Note that the printer is working now and I printed dozens of pages since. $ lpstat -s system default destination: Photosmart_C7200 device for Photosmart_C7200: hp:/net/Photosmart_C7200_series?zc=HPBA2E09 device for Photosmart_C7200_fax: hpfax:/net/Photosmart_C7200_series?zc=HPBA2E09
OK, I think it's probably a duplicate of bug #532112. *** This bug has been marked as a duplicate of bug 532112 ***