Bug 681385
Summary: | show the state of bugzilla bugs after adding a new comment | |||
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Product: | [Fedora] Fedora | Reporter: | Kerry <mothlight> | |
Component: | abrt | Assignee: | Martin Milata <mmilata> | |
Status: | CLOSED EOL | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | |
Severity: | unspecified | Docs Contact: | ||
Priority: | medium | |||
Version: | 25 | CC: | ddumas, dvlasenk, iprikryl, jberan, nobody, rvokal, stephent98, temp-2009-09-09 | |
Target Milestone: | --- | Keywords: | Reopened | |
Target Release: | --- | |||
Hardware: | Unspecified | |||
OS: | Linux | |||
Whiteboard: | ||||
Fixed In Version: | Doc Type: | Bug Fix | ||
Doc Text: | Story Points: | --- | ||
Clone Of: | ||||
: | 852134 (view as bug list) | Environment: | ||
Last Closed: | 2017-12-12 10:29:41 UTC | Type: | --- | |
Regression: | --- | Mount Type: | --- | |
Documentation: | --- | CRM: | ||
Verified Versions: | Category: | --- | ||
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
Cloudforms Team: | --- | Target Upstream Version: | ||
Embargoed: | ||||
Bug Depends On: | ||||
Bug Blocks: | 756771 |
Description
Kerry
2011-03-02 00:14:52 UTC
Thanks for reporting this. I had a similar problem. After the reporter closed his bug, because he could not reproduce it, abrt would not accept a report from me: Bug 633148, Comment 3. Well, if the bug is closed "WONTFIX" should we really reopen it? One idea would to give the user an option to disable duplicate detection ... ... on a per bug report basis. I don't mean adding a user setting to permanently disable duplicate detection. Another idea would be to inform the user after a duplicate is detected that the bug can be saved to a file with the report_Logger and manually opened as a new bug, if the user believes that the bug is not really a duplicate. Users can already do that, but this would let them know the can. To comment #2, the problem is that all crashes in any future versions of the package will be ignored (automatically) because an automated process decided that a single previous version will not be fixed because it has reached EOL. The automated bug zapper messages says: "Bug Reporter: Thank you for reporting this issue and we are sorry that we may not be able to fix it before Fedora 12 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora please change the 'version' of this bug to the applicable version. If you are unable to change the version, please add a comment here and someone will do it for you." Shouldn't abrt do this? I mean the bug has been reproduced in a later version of Fedora (and of the package) just like the message asks. It seems like to do otherwise is artificially suppressing crash reports just because the particular problem has the misfortune of existing (and not be resolved) over two releases of Fedora. The problem is, that from WONTFIX state abrt can't tell if it was closed because of EOL or if a maintainer closed it WONTFIX even though he is aware of the bugreport but is not going to fix it anyway because of some good reason.. We can however detect if the bug was closed by bugzapper and in such case reopen the bug. But I wouldn't reopen the ticket if it was closed by devel with status WONTFIX. I can't reopen Bug 596442 from BZ. How would abrt give reporters the ability to reopen bugs that they couldn't reopen from BZ? If you don't have enough privileges to reopen it, then you can't do it even from ABRT. In that case we can only create a new ticket and link it with the original one. (In reply to comment #9) > If you don't have enough privileges to reopen it, then you can't do it even > from ABRT. In that case we can only create a new ticket and link it with the > original one. OK. Linking is a good idea. What would you suggest for the case in Comment 1, in which the reporter erroneously closed NOTABUG? (In fact we came up with a solution that did not really need ABRT. (Bug 633148, Comment 5)) If it's closed as NOTABUG then I would leave ABRT behaviour as it is - I don't like the idea of ABRT trying to be smarter then reporter or developer so if someone says NOTABUG, then ABRT should ignore it. We could however in this case have a more explanatory message in ABRT like: This issue has already been reported and closed as NOTABUG, if you still think it's a bug, please go to <bug url> and add a comment there. So user knows what he can do if he doesn't agree with this solution. ANd sometime later we can make the bz plugin more interactive so it can add such comment without forcing user to go to bz web page... (In reply to comment #11) > If it's closed as NOTABUG then I would leave ABRT behaviour as it is - I don't > like the idea of ABRT trying to be smarter then reporter or developer so if > someone says NOTABUG, then ABRT should ignore it. We could however in this case > have a more explanatory message in ABRT like: > > This issue has already been reported and closed as NOTABUG, if you still think > it's a bug, please go to <bug url> and add a comment there. > > So user knows what he can do if he doesn't agree with this solution. ANd > sometime later we can make the bz plugin more interactive so it can add such > comment without forcing user to go to bz web page... Yes, I agree. Your explanatory message sounds good, as does the proposed BZ plugin enhancement. I agree that abrt shouldn't be overriding decisions made by developers that a particular bug won't be fixed. However, in the case where the bug has been automatically closed because it is part of an EOL release, if the bug can't be reopened, then creating a new ticket seems like a good idea. Actually, probably better since the release numbers and package versions will all be current. *** Bug 684364 has been marked as a duplicate of this bug. *** This message is a notice that Fedora 14 is now at end of life. Fedora has stopped maintaining and issuing updates for Fedora 14. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At this time, all open bugs with a Fedora 'version' of '14' have been closed as WONTFIX. (Please note: Our normal process is to give advanced warning of this occurring, but we forgot to do that. A thousand apologies.) Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, feel free to reopen this bug and simply change the 'version' to a later Fedora version. Bug Reporter: Thank you for reporting this issue and we are sorry that we were unable to fix it before Fedora 14 reached end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged to click on "Clone This Bug" (top right of this page) and open it against that version of Fedora. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. The process we are following is described here: http://fedoraproject.org/wiki/BugZappers/HouseKeeping This bug appears to have been reported against 'rawhide' during the Fedora 19 development cycle. Changing version to '19'. (As we did not run this process for some time, it could affect also pre-Fedora 19 development cycle bugs. We are very sorry. It will help us with cleanup during Fedora 19 End Of Life. Thank you.) More information and reason for this action is here: https://fedoraproject.org/wiki/BugZappers/HouseKeeping/Fedora19 I believe abrt should also re-open or create new related bugs for CLOSED ERRATA issues, reported this as separate bug 984176 since ERRATA and WONTFIX may be handled somewhat differently. Isn't this bug a duplicate of bug 849833? This message is a notice that Fedora 19 is now at end of life. Fedora has stopped maintaining and issuing updates for Fedora 19. It is Fedora's policy to close all bug reports from releases that are no longer maintained. Approximately 4 (four) weeks from now this bug will be closed as EOL if it remains open with a Fedora 'version' of '19'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 19 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Since 2.3.0, libreport adds comments to all bugs but it does not reopen them. We believe that it is a responsibility of a maintainer to reopen after receiving a new duplicate comment. So, we need to get the state of the bug and show the explanatory message. This message is a reminder that Fedora 21 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 21. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '21'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 21 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. This message is a reminder that Fedora 23 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 23. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '23'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 23 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. This message is a reminder that Fedora 25 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 25. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '25'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 25 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 25 changed to end-of-life (EOL) status on 2017-12-12. Fedora 25 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. |