Description of problem: gmixer crashes, filing bug through abrt finds duplicate bug 596442 which has been automatically closed as an Fedora 12 end of life. The bug is still active but abrt won't add anything to the closed bug (or file a new bug). As far as I can tell, crashes in later revisions will never be reported ever again. Looking at bug 596442, numerous crashes were reported against later versions of gmixer (Fedora 13/14) but abruptly stopped once the bug was closed. The bug in gmixer wasn't fixed, just abrt wasn't able to update the bug report anymore. Version-Release number of selected component (if applicable): 1.1.17 How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info: Output from abrt for crash report: Package: gmixer-1.3-17.fc14 Latest Crash: Mon 28 Feb 2011 10:48:49 Command: /usr/bin/python -OO /usr/bin/gmixer -d Reason: display.py:523:send_and_recv:ConnectionClosedError: Display connection closed by server: Broken pipe Comment: None Bug Reports: Status: CLOSED WONTFIX https://bugzilla.redhat.com/show_bug.cgi?id=596442 display.py:523:send_and_recv:ConnectionClosedError: Display connection closed by server: Broken pipe Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/gtktrayicon.py", line 98, in reconnect_dock if self.update_manager_window(False): File "/usr/lib/python2.7/site-packages/gtktrayicon.py", line 167, in update_manager_window xdisplay = self.get_xdisplay() File "/usr/lib/python2.7/site-packages/gtktrayicon.py", line 161, in get_xdisplay xdisplay = Xdisplay.Display(name) File "/usr/lib/python2.7/site-packages/Xlib/display.py", line 102, in __init__ exts = self.list_extensions() File "/usr/lib/python2.7/site-packages/Xlib/display.py", line 676, in list_extensions r = request.ListExtensions(display = self.display) File "/usr/lib/python2.7/site-packages/Xlib/protocol/rq.py", line 1428, in __init__ self.reply() File "/usr/lib/python2.7/site-packages/Xlib/protocol/rq.py", line 1440, in reply self._display.send_and_recv(request = self._serial) File "/usr/lib/python2.7/site-packages/Xlib/protocol/display.py", line 523, in send_and_recv raise self.socket_error ConnectionClosedError: Display connection closed by server: Broken pipe Local variables in innermost frame: sending: 1 err: error(32, 'Broken pipe') rs: [<socket._socketobject object at 0x930d224>] self: <Xlib.display._BaseDisplay instance at 0x919184c> req: <Xlib.protocol.request.ListExtensions serial = 2, data = None, error = None> request: 2 flush_bytes: None recieving: 1 ws: [<socket._socketobject object at 0x930d224>] timeout: None flush: None wait: 1 recv: None event: None es: [] writeset: [<socket._socketobject object at 0x930d224>]
Thanks for reporting this. I had a similar problem. After the reporter closed his bug, because he could not reproduce it, abrt would not accept a report from me: Bug 633148, Comment 3.
Well, if the bug is closed "WONTFIX" should we really reopen it?
One idea would to give the user an option to disable duplicate detection ...
... on a per bug report basis. I don't mean adding a user setting to permanently disable duplicate detection.
Another idea would be to inform the user after a duplicate is detected that the bug can be saved to a file with the report_Logger and manually opened as a new bug, if the user believes that the bug is not really a duplicate. Users can already do that, but this would let them know the can.
To comment #2, the problem is that all crashes in any future versions of the package will be ignored (automatically) because an automated process decided that a single previous version will not be fixed because it has reached EOL. The automated bug zapper messages says: "Bug Reporter: Thank you for reporting this issue and we are sorry that we may not be able to fix it before Fedora 12 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora please change the 'version' of this bug to the applicable version. If you are unable to change the version, please add a comment here and someone will do it for you." Shouldn't abrt do this? I mean the bug has been reproduced in a later version of Fedora (and of the package) just like the message asks. It seems like to do otherwise is artificially suppressing crash reports just because the particular problem has the misfortune of existing (and not be resolved) over two releases of Fedora.
The problem is, that from WONTFIX state abrt can't tell if it was closed because of EOL or if a maintainer closed it WONTFIX even though he is aware of the bugreport but is not going to fix it anyway because of some good reason.. We can however detect if the bug was closed by bugzapper and in such case reopen the bug. But I wouldn't reopen the ticket if it was closed by devel with status WONTFIX.
I can't reopen Bug 596442 from BZ. How would abrt give reporters the ability to reopen bugs that they couldn't reopen from BZ?
If you don't have enough privileges to reopen it, then you can't do it even from ABRT. In that case we can only create a new ticket and link it with the original one.
(In reply to comment #9) > If you don't have enough privileges to reopen it, then you can't do it even > from ABRT. In that case we can only create a new ticket and link it with the > original one. OK. Linking is a good idea. What would you suggest for the case in Comment 1, in which the reporter erroneously closed NOTABUG? (In fact we came up with a solution that did not really need ABRT. (Bug 633148, Comment 5))
If it's closed as NOTABUG then I would leave ABRT behaviour as it is - I don't like the idea of ABRT trying to be smarter then reporter or developer so if someone says NOTABUG, then ABRT should ignore it. We could however in this case have a more explanatory message in ABRT like: This issue has already been reported and closed as NOTABUG, if you still think it's a bug, please go to <bug url> and add a comment there. So user knows what he can do if he doesn't agree with this solution. ANd sometime later we can make the bz plugin more interactive so it can add such comment without forcing user to go to bz web page...
(In reply to comment #11) > If it's closed as NOTABUG then I would leave ABRT behaviour as it is - I don't > like the idea of ABRT trying to be smarter then reporter or developer so if > someone says NOTABUG, then ABRT should ignore it. We could however in this case > have a more explanatory message in ABRT like: > > This issue has already been reported and closed as NOTABUG, if you still think > it's a bug, please go to <bug url> and add a comment there. > > So user knows what he can do if he doesn't agree with this solution. ANd > sometime later we can make the bz plugin more interactive so it can add such > comment without forcing user to go to bz web page... Yes, I agree. Your explanatory message sounds good, as does the proposed BZ plugin enhancement.
I agree that abrt shouldn't be overriding decisions made by developers that a particular bug won't be fixed. However, in the case where the bug has been automatically closed because it is part of an EOL release, if the bug can't be reopened, then creating a new ticket seems like a good idea. Actually, probably better since the release numbers and package versions will all be current.
*** Bug 684364 has been marked as a duplicate of this bug. ***
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This bug appears to have been reported against 'rawhide' during the Fedora 19 development cycle. Changing version to '19'. (As we did not run this process for some time, it could affect also pre-Fedora 19 development cycle bugs. We are very sorry. It will help us with cleanup during Fedora 19 End Of Life. Thank you.) More information and reason for this action is here: https://fedoraproject.org/wiki/BugZappers/HouseKeeping/Fedora19
I believe abrt should also re-open or create new related bugs for CLOSED ERRATA issues, reported this as separate bug 984176 since ERRATA and WONTFIX may be handled somewhat differently.
Isn't this bug a duplicate of bug 849833?
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Since 2.3.0, libreport adds comments to all bugs but it does not reopen them. We believe that it is a responsibility of a maintainer to reopen after receiving a new duplicate comment. So, we need to get the state of the bug and show the explanatory message.
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