Bug 870447

Summary: Windows Guest: Enable WAN options disappears occasionally From the User Portal
Product: Red Hat Enterprise Virtualization Manager Reporter: Vimal Patel <vipatel>
Component: ovirt-engine-userportalAssignee: Frantisek Kobzik <fkobzik>
Status: CLOSED DUPLICATE QA Contact: Jiri Belka <jbelka>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 3.1.0CC: acathrow, bsanford, djasa, dyasny, ecohen, iheim, mbarta, michal.skrivanek, mkrcmari, pstehlik, pvine, Rhev-m-bugs, sgrinber, tjamrisk, vehrlich, ykaul
Target Milestone: ---   
Target Release: 3.2.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard: virt
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2013-04-11 08:37:57 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On: 909059    
Bug Blocks:    
Attachments:
Description Flags
VDSM log none

Description Vimal Patel 2012-10-26 14:18:34 UTC 
Description of problem:
Occasionaly on a Windows Guest, the Enable WAN options is not available when RHEV tools is installed.  After testing enabling and disabling WAN options, when the option is available.  Simply closing the remote-viewer console, and going back to the User Portal, the option is gone and no Applications are reported back to User Portal from the guest.  

*Tested on RHEVM si20 with RHEL 6.3 client, guest: Win7 32, Win 7 64, Win XP
Client: RHEL 6.3 64bit
spice-xpi-2.7-20.el6_x86_64
virt-viewer-0.5.2-9.el6.x86_64
spice-gtk-python-0.11-11.el6_3.1.x86_64
spice-gtk-0.11-11.el6_3.1.x86_64
usbredir-0.4.3-1.el6.x86_64 

Guest: Windows 
RHEV Tools 3.1.7

Workaround: restarting the guest, usually brings the option back.


Version-Release number of selected component (if applicable):


How reproducible:
Occasionaly.

Steps to Reproduce:
1. Turn on/off WAN options 
2. Close the remote-viewer console.
3.
  
Actual results:
When selecting Console options: Enable WAN options is missing & Applications reported back from the guest have disapeared.

Expected results:
When selecting Console options: expected to see 4 Spice options

Additional info:
Comment 1 Vimal Patel 2012-10-30 19:56:20 UTC 
Refreshing the User Portal brings the Enable WAN options back.  This bug may be related to Bug 867134.
Comment 3 Vimal Patel 2012-12-07 15:07:36 UTC 
I believe the bug was related to the installed applications list disapearing, which I did see before, seemed like there was a disconnect between the User Portal and Spice Vdagent running on the guest.

I retested this scenario on si24.5, with RHEV Tools 3.1.9 with a 
Windows 7 guest & tested on multiple clients Win 7 32bit, RHEL 6.4beta and both are seeing the same behavior:

1.  The applications list disapearing issue is no longer seen.

2.  The enable WAN options is no longer disapearing; however, there is still an issue.  When selecting the WAN options its set to 16bit color & animation is disabled, which is correct.  However, closing out the remote-viewer session, I see the Enable WAN option is still there; however, deselecting it, and starting the remote-viewer console session, shows that the WAN options is still enabled after I just disabled it.

Reproducible: 100% on both clients.

3.  Refreshing the browser and then disabling the WAN options works correctly.

I will attach the VDSM log to this bug.
Comment 4 Vimal Patel 2012-12-07 15:10:44 UTC 
Created attachment 659438 [details]
VDSM log