Bug 998849
| Summary: | The status is unknown and the GUI is grey after the system has fully subscribed to the instance base subscription | ||||||
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| Product: | [Retired] Subscription Asset Manager | Reporter: | Liushihui <shihliu> | ||||
| Component: | candlepin | Assignee: | Katello Bug Bin <katello-bugs> | ||||
| Status: | CLOSED DUPLICATE | QA Contact: | SAM QE List <sam-qe-list> | ||||
| Severity: | high | Docs Contact: | |||||
| Priority: | unspecified | ||||||
| Version: | 1.3 | CC: | ckozak, liliu, sgao, shihliu | ||||
| Target Milestone: | rc | ||||||
| Target Release: | --- | ||||||
| Hardware: | x86_64 | ||||||
| OS: | Linux | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | Bug Fix | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2013-08-20 15:38:48 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Attachments: |
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Created attachment 788398 [details]
the rhsm log after run subscription-manger list --install
*** This bug has been marked as a duplicate of bug 994992 *** |
Description of problem: After fully subscribe to the instance base subscription , the installed product status display "Unknown" Version-Release number of selected component (if applicable): subscription-manager-1.8.20-1.el5 virt-who-0.7-9.el5 How reproducible: Always Steps to Reproduce: 1. Registered to SAM server(10.66.12.119) # subscription-manager register --username=admin --password=admin 2. Host subscribe to the instance base subscription(SKU:RH00003) # subscription-manager subscribe --pool=8ac28da34095cf7a014095d3887400d9 --quantity=2 3. Check the consumed subscription # subscription-manager list --consumed +-------------------------------------------+ Consumed Subscriptions +-------------------------------------------+ Subscription Name: Red Hat Enterprise Linux Server, Premium Provides: Red Hat Enterprise Linux High Performance Networking (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux Server - Extended Update Support Red Hat Enterprise Linux Server Red Hat EUCJP Support (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux Resilient Storage (for RHEL Server) - Extended Update Support Red Hat Software Collections (for RHEL Server) Red Hat Beta Red Hat Enterprise Linux High Availability (for RHEL Server) - Extended Update Support Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support Red Hat Software Collections Beta (for RHEL Server) Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support Red Hat S-JIS Support (for RHEL Server) - Extended Update Support SKU: RH00003 Contract: 10023540 Account: 5226325 Serial: 2678419616465863318 Pool ID: 8ac28da34095cf7a014095d3887400d9 Active: True Quantity Used: 2 Service Level: Premium Service Type: L1-L3 Status Details: Starts: 07/12/2013 Ends: 07/11/2014 4. In the CLI, Check the installed products status # subscription-manager list --install +-------------------------------------------+ Installed Product Status +-------------------------------------------+ Product Name: Red Hat Enterprise Linux Server Product ID: 69 Version: 5.10 Beta Arch: x86_64 Status: Unknown Status Details: Starts: 07/12/2013 Ends: 07/11/2014 5.In the GUI, check "My installed products" tab, see the status of "Red Hat Enterprise Linux Server " Actual results: After step4, the status display "Unknown" After step5, the status of "Red Hat Enterprise Linux Server " display "Unknown" Expected results: After step4, the status display "Subscribed" After step5, the status of "Red Hat Enterprise Linux Server " display "Subscribed" Additional info: If it test against the stage candlepin ,it hasn't this problem.