Bug 998849 - The status is unknown and the GUI is grey after the system has fully subscribed to the instance base subscription
Summary: The status is unknown and the GUI is grey after the system has fully subscrib...
Keywords:
Status: CLOSED DUPLICATE of bug 994992
Alias: None
Product: Subscription Asset Manager
Classification: Retired
Component: candlepin
Version: 1.3
Hardware: x86_64
OS: Linux
unspecified
high
Target Milestone: rc
: ---
Assignee: Katello Bug Bin
QA Contact: SAM QE List
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2013-08-20 08:25 UTC by Liushihui
Modified: 2013-08-20 15:38 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2013-08-20 15:38:48 UTC
Embargoed:


Attachments (Terms of Use)
the rhsm log after run subscription-manger list --install (9.63 KB, text/x-log)
2013-08-20 09:30 UTC, Liushihui
shihliu: review+
Details

Description Liushihui 2013-08-20 08:25:45 UTC
Description of problem:
After fully subscribe to the instance base subscription , the installed product status display "Unknown"

Version-Release number of selected component (if applicable):
subscription-manager-1.8.20-1.el5
virt-who-0.7-9.el5

How reproducible:
Always

Steps to Reproduce:
1. Registered to SAM server(10.66.12.119)
# subscription-manager register --username=admin --password=admin
2. Host subscribe to the instance base subscription(SKU:RH00003)
# subscription-manager subscribe --pool=8ac28da34095cf7a014095d3887400d9 --quantity=2
3. Check the consumed subscription 
# subscription-manager list --consumed
+-------------------------------------------+
   Consumed Subscriptions
+-------------------------------------------+
Subscription Name: Red Hat Enterprise Linux Server, Premium
Provides:          Red Hat Enterprise Linux High Performance Networking (for RHEL Server) - Extended Update Support
                   Red Hat Enterprise Linux Server - Extended Update Support
                   Red Hat Enterprise Linux Server
                   Red Hat EUCJP Support (for RHEL Server) - Extended Update Support
                   Red Hat Enterprise Linux Resilient Storage (for RHEL Server) - Extended Update Support
                   Red Hat Software Collections (for RHEL Server)
                   Red Hat Beta
                   Red Hat Enterprise Linux High Availability (for RHEL Server) - Extended Update Support
                   Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support
                   Red Hat Software Collections Beta (for RHEL Server)
                   Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support
                   Red Hat S-JIS Support (for RHEL Server) - Extended Update Support
SKU:               RH00003
Contract:          10023540
Account:           5226325
Serial:            2678419616465863318
Pool ID:           8ac28da34095cf7a014095d3887400d9
Active:            True
Quantity Used:     2
Service Level:     Premium
Service Type:      L1-L3
Status Details:    
Starts:            07/12/2013
Ends:              07/11/2014

4. In the CLI, Check the installed products status 
# subscription-manager list --install
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux Server
Product ID:     69
Version:        5.10 Beta
Arch:           x86_64
Status:         Unknown
Status Details: 
Starts:         07/12/2013
Ends:           07/11/2014

5.In the GUI, check "My installed products" tab, see the status of "Red Hat Enterprise Linux Server "


Actual results:
After step4, the status display "Unknown"
After step5, the status of "Red Hat Enterprise Linux Server " display "Unknown"

Expected results:
After step4, the status display "Subscribed"
After step5, the status of "Red Hat Enterprise Linux Server " display "Subscribed"


Additional info:
If it test against the stage candlepin ,it hasn't this problem.

Comment 1 Liushihui 2013-08-20 09:30:37 UTC
Created attachment 788398 [details]
the rhsm log after run subscription-manger list --install

Comment 2 Carter Kozak 2013-08-20 15:38:48 UTC

*** This bug has been marked as a duplicate of bug 994992 ***


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