Bug 1008030 - RFE: Electronic Red Hat Support Case generation
Summary: RFE: Electronic Red Hat Support Case generation
Keywords:
Status: CLOSED DUPLICATE of bug 1070437
Alias: None
Product: JBoss Operations Network
Classification: JBoss
Component: Core Server
Version: JON 3.1.2
Hardware: x86_64
OS: Linux
medium
medium
Target Milestone: GA
: JON 3.3.0
Assignee: RHQ Project Maintainer
QA Contact: Mike Foley
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2013-09-13 20:30 UTC by Douglas Woods
Modified: 2014-10-13 07:52 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Enhancement
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-10-13 07:52:07 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)

Description Douglas Woods 2013-09-13 20:30:27 UTC
Description of problem:
This is a new feature request to have the functionality to electronically have JON create a Red Hat support case for a given inventoried resource via operator/developer request.

Simple use case to describe the requested functionality:
1) JVM crashes on a EAP instance
2) JON Operator/Developers select a given EAP instance to electronically gather the environmental's of the EAP instance(Platform OS/version, EAP/version, JDK/version) and electronically opens a support case to Red Hat support.
3) Any additional pertinent information needed would be added via the standard Red Hat support site. e.g. JVM dump file and server.log


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
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Actual results:


Expected results:


Additional info:

Comment 1 Heiko W. Rupp 2014-10-13 07:52:07 UTC
This is a duplicate of JON3-11 and more directly JON3-12, closing as dup.

*** This bug has been marked as a duplicate of bug 1070437 ***


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