Bug 1067681 - printing directly to printer fails, to file and then printing works
Summary: printing directly to printer fails, to file and then printing works
Keywords:
Status: CLOSED DUPLICATE of bug 1027332
Alias: None
Product: Fedora
Classification: Fedora
Component: cups
Version: 20
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2014-02-20 20:45 UTC by Ray Holme
Modified: 2014-02-24 18:30 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2014-02-24 15:19:27 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
output of the print management tools (197.45 KB, text/plain)
2014-02-20 20:45 UTC, Ray Holme
no flags Details

Description Ray Holme 2014-02-20 20:45:46 UTC
Created attachment 865681 [details]
output of the print management tools

Description of problem: Sending a print image to the printer fails directly, but printing to a file and then printing the file works. Suspected filter problem.


Version-Release number of selected component (if applicable): Fedora 20 with an HP2100 laser jet postscript printer.


How reproducible: totally


Steps to Reproduce:
1. web application selects printer and it fails
2.
3.

Actual results: one totally blank page and one page with the following
ERROR:
invalidaccess
OFFENDING COMMAND:
filter
STACK
/subFileDecode
endstream
0
--nostringval--
--nostringval--
48
false


Expected results: If I print on another system (alt. OS) using the same web application undert tomcat OR if I print to a file (enclosed: failed_report.ps) and then use "Document Viewer" - it prints fine.


Additional info: Enclosed is a sample print file and the troubleshoot.txt output. OOPS - I cannot add two attachment directly, will try again.

Comment 2 Ray Holme 2014-02-23 13:12:21 UTC
The printer having problems is an OLD HP2100 but pristine postscript enabled printer. The file that caused problems and is documented is a postscript file - I think (.ps). Yesterday I had the same problem printing 3 .pdf files from Document Viewer. I ended up printing the document on a newer HP6600 color ink jet printer which had no problems at all.

I have had no problems with this older printer ever since Fedora 6. It is faster and a better B+W printer.

Net comments indicate that some cups filter is running twice or unnecessarily ..

If there is anything more I can do to help document this, please let me know.

Comment 3 Ray Holme 2014-02-23 16:08:26 UTC
OK here are some more statistics on ONE file which I used as a test case
  ALL below tests done to HP2100 Laser Writer with postscript chip

lpr /tmp/doc.pdf                               - success

using the files tool to open above document:
1) open with Document Viewer (default) + print - fails
2) open with LibreOffice               + print - fails
3) open with print previewer           + print - success
4) open with GIMP, import PDF          + print - success

Comment 4 Tim Waugh 2014-02-24 15:19:27 UTC
I think this is a duplicate of bug #1027332.

*** This bug has been marked as a duplicate of bug 1027332 ***

Comment 5 Ray Holme 2014-02-24 17:14:10 UTC
I hope you are right, but looking at the bug you mention - it is certainly similar. I was hoping the information I enclosed could be added to the other bug but probably not as this is NOW closed.

Good luck - hope you find it.

Comment 6 Tim Waugh 2014-02-24 18:30:17 UTC
A link to this bug is in the other one, so the information is all still accessible.


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