Description of problem: "Next-System-Check-In" in About window not displayed Version-Release number of selected component (if applicable): # cat /etc/redhat-release Red Hat Enterprise Linux Server release 6.5 (Santiago) # subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.9.8-1 subscription-manager: 1.11.2-1.git.7.98adcc0.el6 python-rhsm: 1.11.2-1.git.3.f18f8da.el6 How reproducible: Always Steps to Reproduce: 1. Restart rhsmcertd # service rhsmcertd restart # tail -f /var/log/rhsm/rhsmcertd.log Thu Apr 10 13:33:56 2014 [INFO] rhsmcertd is shutting down... Thu Apr 10 13:33:57 2014 [INFO] Starting rhsmcertd... Thu Apr 10 13:33:57 2014 [INFO] Auto-attach interval: 1440.0 minute(s) [86400 second(s)] Thu Apr 10 13:33:57 2014 [INFO] Cert check interval: 240.0 minute(s) [14400 second(s)] Thu Apr 10 13:33:57 2014 [INFO] Waiting 120 second(s) [2.0 minute(s)] before running updates. Thu Apr 10 13:36:00 2014 [INFO] (Auto-attach) Certificates updated. Thu Apr 10 13:36:02 2014 [INFO] (Cert Check) Certificates updated. 2. Check About Window in GUI Actual results: Expected results: Additional info:
Created attachment 885061 [details] Screenshot of GUI
Please repeeat this scenario and attach the logs here.
Steps to reproduce: 1. Run rhsmcertd restart from terminal # service rhsmcertd restart 2. Wait for 2-3 mins 3. Open sub-man GUI click on 'HELP' menu option and 'About' 4. Check for 'Next-System-Check-In' Additional Info: Logs ** When sub-man GUI is NOT registered ** rhsmcertd log: Thu Jun 5 09:33:05 2014 [INFO] rhsmcertd is shutting down... Thu Jun 5 09:33:05 2014 [INFO] Starting rhsmcertd... Thu Jun 5 09:33:05 2014 [INFO] Auto-attach interval: 1440.0 minute(s) [86400 second(s)] Thu Jun 5 09:33:05 2014 [INFO] Cert check interval: 240.0 minute(s) [14400 second(s)] Thu Jun 5 09:33:05 2014 [INFO] Waiting 120 second(s) [2.0 minute(s)] before running updates. Thu Jun 5 09:35:06 2014 [WARN] (Auto-attach) Update failed (255), retry will occur on next run. Thu Jun 5 09:35:06 2014 [WARN] (Cert Check) Update failed (255), retry will occur on next run. rhsm log: 2014-06-05 09:35:06,194 [ERROR] rhsmcertd-worker @rhsmcertd-worker:42 - Either the consumer is not registered or the certificates are corrupted. Certificate update using daemon failed. 2014-06-05 09:35:06,447 [ERROR] rhsmcertd-worker @rhsmcertd-worker:42 - Either the consumer is not registered or the certificates are corrupted. Certificate update using daemon failed. ** When sub-man GUI is registered to stand alone candlepin** rhsmcertd log: Thu Jun 5 09:36:19 2014 [INFO] rhsmcertd is shutting down... Thu Jun 5 09:36:19 2014 [INFO] Starting rhsmcertd... Thu Jun 5 09:36:19 2014 [INFO] Auto-attach interval: 1440.0 minute(s) [86400 second(s)] Thu Jun 5 09:36:19 2014 [INFO] Cert check interval: 240.0 minute(s) [14400 second(s)] Thu Jun 5 09:36:19 2014 [INFO] Waiting 120 second(s) [2.0 minute(s)] before running updates. Thu Jun 5 09:38:27 2014 [INFO] (Auto-attach) Certificates updated. Thu Jun 5 09:38:30 2014 [INFO] (Cert Check) Certificates updated. rhsm log: 2014-06-05 09:38:19,708 [DEBUG] rhsmcertd-worker @profile.py:97 - Loading current RPM profile. 2014-06-05 09:38:20,037 [INFO] rhsmcertd-worker @connection.py:660 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False 2014-06-05 09:38:20,038 [INFO] rhsmcertd-worker @connection.py:673 - Connection Built: host: f20-candlepin.usersys.redhat.com, port: 8443, handler: /candlepin 2014-06-05 09:38:20,038 [DEBUG] rhsmcertd-worker @identity.py:131 - Loading consumer info from identity certificates. 2014-06-05 09:38:20,041 [DEBUG] rhsmcertd-worker @plugins.py:533 - loaded plugin modules: [] 2014-06-05 09:38:20,041 [DEBUG] rhsmcertd-worker @plugins.py:534 - loaded plugins: {} 2014-06-05 09:38:20,046 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:20,047 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/certificates/serials 2014-06-05 09:38:20,291 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=400dca40-f968-40ea-8703-e05ac9d88129 2014-06-05 09:38:20,292 [INFO] rhsmcertd-worker @certlib.py:245 - certs updated: Total updates: 0 Found (local) serial# [] Expected (UEP) serial# [] Added (new) <NONE> Deleted (rogue): <NONE> 2014-06-05 09:38:20,330 [INFO] rhsmcertd-worker @cache.py:169 - Checking current system info against cache: /var/lib/rhsm/cache/installed_products.json 2014-06-05 09:38:20,331 [INFO] rhsmcertd-worker @cache.py:186 - No changes. 2014-06-05 09:38:20,333 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:20,334 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e 2014-06-05 09:38:20,583 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=799cda09-4ccc-4e90-9404-4bde0007c916 2014-06-05 09:38:20,586 [INFO] rhsmcertd-worker @certlib.py:118 - Checking if system requires healing. 2014-06-05 09:38:20,587 [INFO] rhsmcertd-worker @connection.py:660 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False 2014-06-05 09:38:20,587 [INFO] rhsmcertd-worker @connection.py:673 - Connection Built: host: f20-candlepin.usersys.redhat.com, port: 8443, handler: /candlepin 2014-06-05 09:38:20,587 [INFO] rhsmcertd-worker @cache.py:169 - Checking current system info against cache: /var/lib/rhsm/cache/installed_products.json 2014-06-05 09:38:20,588 [INFO] rhsmcertd-worker @cache.py:186 - No changes. 2014-06-05 09:38:20,588 [DEBUG] rhsmcertd-worker @certdirectory.py:204 - Installed product IDs: ['100000000000006', '1000000000000023', '100000000000011', '27060', '69', '1', '37069', '37068', '213412341237', '37065', '37067', '98121', '37062', '100000000000060', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '213412341236', '100000000000069', '213412341234', '213412341235', '100000000000020', '32060', '88888', '900', '37060', '917571', '37080', '801', '806', '37070'] 2014-06-05 09:38:20,589 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:20,589 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/compliance 2014-06-05 09:38:20,804 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=d1e8beff-e54f-4361-9745-744ddfc78a97 2014-06-05 09:38:20,807 [DEBUG] rhsmcertd-worker @cache.py:290 - Started thread to write cache: /var/lib/rhsm/cache/entitlement_status.json 2014-06-05 09:38:20,809 [DEBUG] rhsmcertd-worker @cert_sorter.py:199 - valid entitled products: [] 2014-06-05 09:38:20,809 [DEBUG] rhsmcertd-worker @cert_sorter.py:200 - expired entitled products: [] 2014-06-05 09:38:20,809 [DEBUG] rhsmcertd-worker @cert_sorter.py:201 - partially entitled products: [] 2014-06-05 09:38:20,809 [DEBUG] rhsmcertd-worker @cert_sorter.py:202 - unentitled products: ['100000000000060', '1000000000000023', '100000000000011', '27060', '69', '1', '37069', '37068', '213412341237', '37065', '37067', '37060', '37062', '100000000000006', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '213412341236', '100000000000069', '213412341234', '213412341235', '100000000000020', '32060', '88888', '900', '98121', '917571', '37080', '801', '806', '37070'] 2014-06-05 09:38:20,810 [DEBUG] rhsmcertd-worker @cert_sorter.py:203 - future products: [] 2014-06-05 09:38:20,810 [DEBUG] rhsmcertd-worker @cert_sorter.py:204 - partial stacks: [] 2014-06-05 09:38:20,810 [DEBUG] rhsmcertd-worker @cert_sorter.py:205 - entitlements valid until: 2014-06-05 13:38:20.780999+00:00 2014-06-05 09:38:20,811 [WARNING] rhsmcertd-worker @certlib.py:130 - Found invalid entitlements for today: 2014-06-05 13:38:20.586618+00:00 2014-06-05 09:38:20,814 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:20,815 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: POST /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/entitlements?entitle_date=2014-06-05T13%3A38%3A20.586618%2B00%3A00 2014-06-05 09:38:25,058 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=813e57f9-3c18-4009-965a-20648be56c83 2014-06-05 09:38:25,073 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:25,073 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/certificates/serials 2014-06-05 09:38:25,548 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=aef6d6ab-9ee4-4e54-b96d-738601082d97 2014-06-05 09:38:25,554 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:25,555 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/certificates?serials=115864163133955576,1973198671144957071,2069978527099416462,5223345022320176204,1160000507894052738,8291808121522459394,9206667509873048110,1174165605551133163,5054159988483813313,8846357627792297880,7463442804493763929,4917012670485666838,4973538314008007479,2024187845247912214,7594926408752588391,6553229886034086356 2014-06-05 09:38:26,098 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=2aac4ce7-979d-4a3d-8d70-b41ad7c77376 2014-06-05 09:38:26,122 [INFO] rhsmcertd-worker @certlib.py:245 - certs updated: Total updates: 16 Found (local) serial# [] Expected (UEP) serial# [115864163133955576, 1973198671144957071, 2069978527099416462, 5223345022320176204, 1160000507894052738, 8291808121522459394, 9206667509873048110, 1174165605551133163, 5054159988483813313, 8846357627792297880, 7463442804493763929, 4917012670485666838, 4973538314008007479, 2024187845247912214, 7594926408752588391, 6553229886034086356] Added (new) [sn:115864163133955576 (Awesome OS Modifier Bits,) @ /etc/pki/entitlement/115864163133955576.pem] [sn:1973198671144957071 (Awesome OS Workstation Bits,) @ /etc/pki/entitlement/1973198671144957071.pem] [sn:2069978527099416462 (Clustering Bits,) @ /etc/pki/entitlement/2069978527099416462.pem] [sn:2069978527099416462 (Awesome OS Server Bits,) @ /etc/pki/entitlement/2069978527099416462.pem] [sn:2069978527099416462 (Load Balancing Bits,) @ /etc/pki/entitlement/2069978527099416462.pem] [sn:2069978527099416462 (Large File Support Bits,) @ /etc/pki/entitlement/2069978527099416462.pem] [sn:2069978527099416462 (Shared Storage Bits,) @ /etc/pki/entitlement/2069978527099416462.pem] [sn:2069978527099416462 (Management Bits,) @ /etc/pki/entitlement/2069978527099416462.pem] [sn:5223345022320176204 (Multi-Attribute Limited Product,) @ /etc/pki/entitlement/5223345022320176204.pem] [sn:1160000507894052738 (Awesome OS Instance Server Bits,) @ /etc/pki/entitlement/1160000507894052738.pem] [sn:8291808121522459394 (Awesome OS for x86_64 Bits,) @ /etc/pki/entitlement/8291808121522459394.pem] [sn:9206667509873048110 (Awesome OS for All Arch (excpt for x86_64 content) Bits,) @ /etc/pki/entitlement/9206667509873048110.pem] [sn:1174165605551133163 (Awesome OS for All Arch (all per arch content) Bits,) @ /etc/pki/entitlement/1174165605551133163.pem] [sn:5054159988483813313 (Awesome OS for All Arch (x86 content) Bits,) @ /etc/pki/entitlement/5054159988483813313.pem] [sn:8846357627792297880 (Awesome OS for All Arch (just x86_64 content) Bits,) @ /etc/pki/entitlement/8846357627792297880.pem] [sn:7463442804493763929 (Stackable with Awesome OS for x86_64 Bits,) @ /etc/pki/entitlement/7463442804493763929.pem] [sn:4917012670485666838 (Awesome OS for x86_64/i686/ia64/ppc/ppc64/s390x/s390 Bits,) @ /etc/pki/entitlement/4917012670485666838.pem] [sn:4973538314008007479 (Awesome Hypervisor Bits,) @ /etc/pki/entitlement/4973538314008007479.pem] [sn:2024187845247912214 (Shared File System Bits,) @ /etc/pki/entitlement/2024187845247912214.pem] [sn:7594926408752588391 (RAM Limiting Product,) @ /etc/pki/entitlement/7594926408752588391.pem] [sn:6553229886034086356 (Core Limiting Product,) @ /etc/pki/entitlement/6553229886034086356.pem] Deleted (rogue): <NONE> 2014-06-05 09:38:26,692 [DEBUG] subscription-manager-gui @certdirectory.py:204 - Installed product IDs: ['100000000000006', '1000000000000023', '100000000000011', '27060', '69', '1', '37069', '37068', '213412341237', '37065', '37067', '98121', '37062', '100000000000060', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '213412341236', '100000000000069', '213412341234', '213412341235', '100000000000020', '32060', '88888', '900', '37060', '917571', '37080', '801', '806', '37070'] 2014-06-05 09:38:26,694 [DEBUG] subscription-manager-gui @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:26,695 [DEBUG] subscription-manager-gui @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/compliance 2014-06-05 09:38:26,919 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:26,920 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/ 2014-06-05 09:38:27,090 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=3052af2c-2ad9-4179-8f25-1ca812e6c12f 2014-06-05 09:38:27,091 [DEBUG] rhsmcertd-worker @connection.py:690 - Server supports the following resources: 2014-06-05 09:38:27,091 [DEBUG] rhsmcertd-worker @connection.py:691 - {'': '/', 'guestids': '/consumers/{consumer_uuid}/guestids', 'cdn': '/cdn', 'content_overrides': '/consumers/{consumer_uuid}/content_overrides', 'hypervisors': '/hypervisors', 'serials': '/serials', 'deleted_consumers': '/deleted_consumers', 'consumers': '/consumers', 'migrations': '/migrations', 'content': '/content', 'entitlements': '/entitlements', 'consumertypes': '/consumertypes', 'status': '/status', 'jobs': '/jobs', 'users': '/users', 'subscriptions': '/subscriptions', 'rules': '/rules', 'distributor_versions': '/distributor_versions', 'statistics/generate': '/statistics/generate', 'pools': '/pools', 'atom': '/atom', 'owners': '/owners', 'roles': '/roles', 'admin': '/admin', 'events': '/events', 'products': '/products', 'activation_keys': '/activation_keys', 'crl': '/crl'} 2014-06-05 09:38:27,092 [ERROR] rhsmcertd-worker @cache.py:159 - Unable to read cache: /var/lib/rhsm/cache/written_overrides.json 2014-06-05 09:38:27,093 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:27,093 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/content_overrides 2014-06-05 09:38:27,258 [DEBUG] subscription-manager-gui @connection.py:473 - Response: status=200, requestUuid=71da50e8-8567-4cce-9858-5f3ed4404806 2014-06-05 09:38:27,286 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=cc889e28-c0fb-42f1-9e50-4398043338b5 2014-06-05 09:38:27,289 [DEBUG] rhsmcertd-worker @cache.py:290 - Started thread to write cache: /var/lib/rhsm/cache/content_overrides.json 2014-06-05 09:38:27,291 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:27,291 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/release 2014-06-05 09:38:27,301 [DEBUG] subscription-manager-gui @cache.py:290 - Started thread to write cache: /var/lib/rhsm/cache/entitlement_status.json 2014-06-05 09:38:27,338 [DEBUG] subscription-manager-gui @cert_sorter.py:199 - valid entitled products: ['801', '900', '100000000000002', '213412341236', '213412341237', '213412341234', '213412341235', '32060', '1000000000000023', '88888', '100000000000011', '37060', '37069', '37068', '37080', '37065', '37067', '806', '27060', '98121', '37070'] 2014-06-05 09:38:27,338 [DEBUG] subscription-manager-gui @cert_sorter.py:200 - expired entitled products: [] 2014-06-05 09:38:27,339 [DEBUG] subscription-manager-gui @cert_sorter.py:201 - partially entitled products: [] 2014-06-05 09:38:27,340 [DEBUG] subscription-manager-gui @cert_sorter.py:202 - unentitled products: ['100000000000006', '917571', '100000000000005', '100000000000003', '100000000000000', '100000000000001', '100000000000069', '100000000000020', '1', '100000000000060', '69', '37062'] 2014-06-05 09:38:27,340 [DEBUG] subscription-manager-gui @cert_sorter.py:203 - future products: [] 2014-06-05 09:38:27,341 [DEBUG] subscription-manager-gui @cert_sorter.py:204 - partial stacks: [] 2014-06-05 09:38:27,342 [DEBUG] subscription-manager-gui @cert_sorter.py:205 - entitlements valid until: 2014-06-05 13:38:26.890000+00:00 2014-06-05 09:38:27,357 [DEBUG] subscription-manager-gui @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:27,359 [DEBUG] subscription-manager-gui @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e 2014-06-05 09:38:27,495 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=ca20ad80-4db7-4200-9eac-312bf02d0e92 2014-06-05 09:38:27,548 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG1', skipping content: tagged-content 2014-06-05 09:38:27,548 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG2', skipping content: tagged-content 2014-06-05 09:38:27,553 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG1', skipping content: tagged-content 2014-06-05 09:38:27,554 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG2', skipping content: tagged-content 2014-06-05 09:38:27,573 [DEBUG] rhsmcertd-worker @cache.py:141 - Wrote cache: /var/lib/rhsm/cache/written_overrides.json 2014-06-05 09:38:27,573 [INFO] rhsmcertd-worker @repolib.py:197 - repos updated: 14 2014-06-05 09:38:27,574 [DEBUG] rhsmcertd-worker @entbranding.py:47 - BrandInstaller ent_certs: [] 2014-06-05 09:38:27,575 [DEBUG] rhsmcertd-worker @certdirectory.py:204 - Installed product IDs: ['100000000000006', '1000000000000023', '100000000000011', '27060', '69', '1', '37069', '37068', '213412341237', '37065', '37067', '98121', '37062', '100000000000060', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '213412341236', '100000000000069', '213412341234', '213412341235', '100000000000020', '32060', '88888', '900', '37060', '917571', '37080', '801', '806', '37070'] 2014-06-05 09:38:27,588 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda9e990> 2014-06-05 09:38:27,589 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xdaa1410> 2014-06-05 09:38:27,589 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xdaa15d0> 2014-06-05 09:38:27,589 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda84890> 2014-06-05 09:38:27,589 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda88250> 2014-06-05 09:38:27,589 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda88410> 2014-06-05 09:38:27,590 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda88fd0> 2014-06-05 09:38:27,590 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xdb78290> 2014-06-05 09:38:27,590 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xdb78b10> 2014-06-05 09:38:27,590 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda8f190> 2014-06-05 09:38:27,590 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda8f390> 2014-06-05 09:38:27,591 [DEBUG] rhsmcertd-worker @rhelentbranding.py:119 - Installed branded product: <rhsm.certificate2.Product object at 0xda8f750> 2014-06-05 09:38:27,591 [DEBUG] rhsmcertd-worker @rhelentbranding.py:122 - 12 entitlement certs with brand info found 2014-06-05 09:38:27,591 [WARNING] rhsmcertd-worker @rhelentbranding.py:93 - More than one entitlement provided branded name information for an installed RHEL product 2014-06-05 09:38:27,591 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 7463442804493763929 (Stackable with Awesome OS for x86_64) provided branded name information for (1000000000000023, Branded Stackable with Awesome OS for x86_64) 2014-06-05 09:38:27,591 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 8846357627792297880 (Awesome OS for All Arch (just x86_64 content)) provided branded name information for (213412341235, Branded Awesome OS for All Arch (just x86_64 content)) 2014-06-05 09:38:27,592 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 1160000507894052738 (Awesome OS Instance Based one socket) provided branded name information for (32060, Branded Awesome OS Instance Based one socket) 2014-06-05 09:38:27,592 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 8291808121522459394 (Awesome OS for x86_64) provided branded name information for (100000000000002, Branded Awesome OS for x86_64) 2014-06-05 09:38:27,592 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 115864163133955576 (Awesome OS Modifier) provided branded name information for (37080, Branded Awesome OS Modifier) 2014-06-05 09:38:27,592 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 1973198671144957071 (Awesome OS Workstation Basic) provided branded name information for (27060, Branded Awesome OS Workstation Basic) 2014-06-05 09:38:27,592 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 2069978527099416462 (Awesome OS Server Bundled) provided branded name information for (37065, Branded Awesome OS Server Bundled) 2014-06-05 09:38:27,593 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 1174165605551133163 (Awesome OS for All Arch (all per arch content)) provided branded name information for (213412341236, Branded Awesome OS for All Arch (all per arch content)) 2014-06-05 09:38:27,593 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 4917012670485666838 (Awesome OS for x86_64/i686/ia64/ppc/ppc64/s390x/s390) provided branded name information for (100000000000011, Branded Awesome OS for x86_64/i686/ia64/ppc/ppc64/s390x/s390) 2014-06-05 09:38:27,593 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 4973538314008007479 (Awesome OS Super Hypervisor) provided branded name information for (98121, Branded Awesome OS Super Hypervisor) 2014-06-05 09:38:27,593 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 9206667509873048110 (Awesome OS for All Arch (excpt for x86_64 content)) provided branded name information for (213412341234, Branded Awesome OS for All Arch (excpt for x86_64 content)) 2014-06-05 09:38:27,593 [DEBUG] rhsmcertd-worker @rhelentbranding.py:95 - Entitlement cert 5054159988483813313 (Awesome OS for All Arch (x86content)) provided branded name information for (213412341237, Branded Awesome OS for All Arch (x86content)) 2014-06-05 09:38:27,594 [INFO] rhsmcertd-worker @certlib.py:163 - Auto-heal check complete. 2014-06-05 09:38:27,943 [DEBUG] rhsmcertd-worker @profile.py:97 - Loading current RPM profile. 2014-06-05 09:38:28,281 [INFO] rhsmcertd-worker @connection.py:660 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False 2014-06-05 09:38:28,282 [INFO] rhsmcertd-worker @connection.py:673 - Connection Built: host: f20-candlepin.usersys.redhat.com, port: 8443, handler: /candlepin 2014-06-05 09:38:28,282 [DEBUG] rhsmcertd-worker @identity.py:131 - Loading consumer info from identity certificates. 2014-06-05 09:38:28,285 [DEBUG] rhsmcertd-worker @plugins.py:533 - loaded plugin modules: [] 2014-06-05 09:38:28,286 [DEBUG] rhsmcertd-worker @plugins.py:534 - loaded plugins: {} 2014-06-05 09:38:28,300 [DEBUG] subscription-manager-gui @connection.py:473 - Response: status=200, requestUuid=8b052ea2-d054-4a39-9aa4-dfb6bdd59790 2014-06-05 09:38:28,309 [DEBUG] subscription-manager-gui @cache.py:290 - Started thread to write cache: /var/lib/rhsm/cache/product_status.json 2014-06-05 09:38:28,317 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:28,317 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/certificates/serials 2014-06-05 09:38:28,593 [DEBUG] subscription-manager-gui @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:28,594 [DEBUG] subscription-manager-gui @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/entitlements?exclude=certificates.key&exclude=certificates.cert 2014-06-05 09:38:28,881 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=c3edfca4-397b-415e-9d22-07c8f0fe3a29 2014-06-05 09:38:28,883 [INFO] rhsmcertd-worker @certlib.py:245 - certs updated: Total updates: 0 Found (local) serial# [7463442804493763929L, 6553229886034086356L, 8846357627792297880L, 1160000507894052738L, 8291808121522459394L, 5223345022320176204L, 115864163133955576L, 1973198671144957071L, 2069978527099416462L, 1174165605551133163L, 4917012670485666838L, 4973538314008007479L, 9206667509873048110L, 5054159988483813313L, 7594926408752588391L, 2024187845247912214L] Expected (UEP) serial# [115864163133955576, 1973198671144957071, 2069978527099416462, 5223345022320176204, 1160000507894052738, 8291808121522459394, 9206667509873048110, 1174165605551133163, 5054159988483813313, 8846357627792297880, 7463442804493763929, 4917012670485666838, 4973538314008007479, 2024187845247912214, 7594926408752588391, 6553229886034086356] Added (new) <NONE> Deleted (rogue): <NONE> 2014-06-05 09:38:28,888 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:28,889 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e 2014-06-05 09:38:29,310 [DEBUG] subscription-manager-gui @connection.py:473 - Response: status=200, requestUuid=bdd04c9e-f358-4ab7-9d4a-62b4196b2ba6 2014-06-05 09:38:29,644 [INFO] rhsmd @rhsmd:193 - rhsmd started 2014-06-05 09:38:29,648 [INFO] rhsmd @rhsmd:148 - D-Bus interface com.redhat.SubscriptionManager.EntitlementStatus.update_status called with status = 1 2014-06-05 09:38:29,733 [INFO] rhsmd @rhsmd:116 - D-Bus signal com.redhat.SubscriptionManager.EntitlementStatus.entitlement_status_changed emitted 2014-06-05 09:38:29,932 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=f2b2477a-8666-4f84-ba3b-309b12b84fa8 2014-06-05 09:38:29,937 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:29,937 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/ 2014-06-05 09:38:30,108 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=55287484-ce80-4ae8-b6d9-cdc0f054ec4f 2014-06-05 09:38:30,109 [DEBUG] rhsmcertd-worker @connection.py:690 - Server supports the following resources: 2014-06-05 09:38:30,109 [DEBUG] rhsmcertd-worker @connection.py:691 - {'': '/', 'guestids': '/consumers/{consumer_uuid}/guestids', 'cdn': '/cdn', 'content_overrides': '/consumers/{consumer_uuid}/content_overrides', 'hypervisors': '/hypervisors', 'serials': '/serials', 'deleted_consumers': '/deleted_consumers', 'consumers': '/consumers', 'migrations': '/migrations', 'content': '/content', 'entitlements': '/entitlements', 'consumertypes': '/consumertypes', 'status': '/status', 'jobs': '/jobs', 'users': '/users', 'subscriptions': '/subscriptions', 'rules': '/rules', 'distributor_versions': '/distributor_versions', 'statistics/generate': '/statistics/generate', 'pools': '/pools', 'atom': '/atom', 'owners': '/owners', 'roles': '/roles', 'admin': '/admin', 'events': '/events', 'products': '/products', 'activation_keys': '/activation_keys', 'crl': '/crl'} 2014-06-05 09:38:30,110 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:30,111 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/content_overrides 2014-06-05 09:38:30,313 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=808fb171-df4b-4e86-84ae-264dd1c1644f 2014-06-05 09:38:30,314 [DEBUG] rhsmcertd-worker @cache.py:290 - Started thread to write cache: /var/lib/rhsm/cache/content_overrides.json 2014-06-05 09:38:30,315 [DEBUG] rhsmcertd-worker @connection.py:418 - Loaded CA certificates from /etc/rhsm/ca/: candlepin-stage.pem, f20-candlepin.pem, redhat-uep.pem 2014-06-05 09:38:30,316 [DEBUG] rhsmcertd-worker @connection.py:450 - Making request: GET /candlepin/consumers/09dd375c-4e3c-4b72-a149-55b7a406333e/release 2014-06-05 09:38:30,520 [DEBUG] rhsmcertd-worker @connection.py:473 - Response: status=200, requestUuid=bfc66294-dba7-43e1-adbd-bbf3bc625c40 2014-06-05 09:38:30,584 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG1', skipping content: tagged-content 2014-06-05 09:38:30,584 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG2', skipping content: tagged-content 2014-06-05 09:38:30,590 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG1', skipping content: tagged-content 2014-06-05 09:38:30,591 [DEBUG] rhsmcertd-worker @repolib.py:244 - Missing required tag 'TAG2', skipping content: tagged-content 2014-06-05 09:38:30,645 [DEBUG] rhsmcertd-worker @cache.py:141 - Wrote cache: /var/lib/rhsm/cache/written_overrides.json 2014-06-05 09:38:30,645 [INFO] rhsmcertd-worker @repolib.py:197 - repos updated: 60 2014-06-05 09:38:30,660 [DEBUG] rhsmcertd-worker @hwprobe.py:554 - cpu info: {'cpu.cpu(s)': 2, 'cpu.core(s)_per_socket': 1, 'cpu.thread(s)_per_core': 1, 'cpu.topology_source': 'kernel /sys cpu sibling lists', 'cpu.cpu_socket(s)': 2}
This request was evaluated by Red Hat Product Management for inclusion in a Red Hat Enterprise Linux release. Product Management has requested further review of this request by Red Hat Engineering, for potential inclusion in a Red Hat Enterprise Linux release for currently deployed products. This request is not yet committed for inclusion in a release.
commit 55b24b73ce3f9720942c7846f9bf5fe3e6981f00 Author: William Poteat <wpoteat> Date: Thu Jun 5 16:36:18 2014 -0400 1086377: Next system check-in not displaying in RHEL 5.11 Call used to determine if rhsmcertd is on worked for RHEL 6 and 7, but not RHEL 5. Subprocess in Python 2.4 did not have the check_output method. Subprocess.call gives a consistent answer in all versions. 0 if pidof has a process number returned and 1 if it does not.
Created attachment 913029 [details] next-system-check-in Time Marking verified!! [root@dhcp-0-177 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.9.20-1 subscription management rules: 5.10 subscription-manager: 1.12.4-1.el6 python-rhsm: 1.12.3-1.git.0.526cd89.el6 [root@dhcp-0-177 ~]# tail -f /var/log/rhsm/rhsmcertd.log Sat Jun 28 21:39:45 2014 [INFO] rhsmcertd is shutting down... Sat Jun 28 21:39:45 2014 [INFO] Starting rhsmcertd... Sat Jun 28 21:39:45 2014 [INFO] Auto-attach interval: 1440.0 minute(s) [86400 second(s)] Sat Jun 28 21:39:45 2014 [INFO] Cert check interval: 240.0 minute(s) [14400 second(s)] Sat Jun 28 21:39:45 2014 [INFO] Waiting 120 second(s) [2.0 minute(s)] before running updates. Sat Jun 28 21:42:06 2014 [INFO] (Auto-attach) Certificates updated. Sat Jun 28 21:42:11 2014 [INFO] (Cert Check) Certificates updated.
*** Bug 1114853 has been marked as a duplicate of this bug. ***
(In reply to Shwetha Kallesh from comment #6) > [root@dhcp-0-177 ~]# subscription-manager version > server type: Red Hat Subscription Management > subscription management server: 0.9.20-1 > subscription management rules: 5.10 > subscription-manager: 1.12.4-1.el6 > python-rhsm: 1.12.3-1.git.0.526cd89.el6 This is an el6 build targeted for RHEL6.6. Please re-verify with the latest RHEL5.11 compose which should include subscription-manager-1.11
Created attachment 914237 [details] About-tab-no-time Version: # subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.9.20-1 subscription-manager: 1.11.3-6.el5 python-rhsm: 1.11.3-4.el5 Verification: Please see attachment. Steps followed as in comment3 Time not displayed. MOVING to ASSIGNED
Retested on, subscription-manager version server type: Red Hat Subscription Management subscription management server: 0.9.21-1 subscription-manager: 1.11.3-8.el5 python-rhsm: 1.11.3-4.el5 1. Register host to server 2. Run rhsmcertd restart from terminal # service rhsmcertd restart 3. Wait for 2-3 mins 4. Open sub-man GUI click on 'HELP' menu option and 'About' 5. Checked for 'Next-System-Check-In' Observed that now the "Next system check-in" data is displayed on subscription-manager-gui (PFA:system_check.png) rhsmcertd.log [root@localhost ~]# service rhsmcertd restart Stopping rhsmcertd... [ OK ] Starting rhsmcertd... [ OK ] [root@localhost ~]# Wed Jul 9 14:20:18 2014 [INFO] rhsmcertd is shutting down... Wed Jul 9 14:20:18 2014 [INFO] Starting rhsmcertd... Wed Jul 9 14:20:18 2014 [INFO] Auto-attach interval: 1440.0 minute(s) [86400 second(s)] Wed Jul 9 14:20:18 2014 [INFO] Cert check interval: 240.0 minute(s) [14400 second(s)] Wed Jul 9 14:20:18 2014 [INFO] Waiting 120 second(s) [2.0 minute(s)] before running updates. Wed Jul 9 14:22:20 2014 [INFO] (Auto-attach) Certificates updated. Wed Jul 9 14:22:21 2014 [INFO] (Cert Check) Certificates updated. Marking this bz to verified
Created attachment 916676 [details] system_check
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHBA-2014-1225.html