Bug 1190260 - [RFE] - Add ServiceNOW CMDB support.
Summary: [RFE] - Add ServiceNOW CMDB support.
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: Automate
Version: 5.4.0
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: GA
: 5.4.0
Assignee: Tina Fitzgerald
QA Contact: Dave Johnson
URL:
Whiteboard:
Depends On:
Blocks: 1190759 1195569
TreeView+ depends on / blocked
 
Reported: 2015-02-06 19:54 UTC by John Hardy
Modified: 2015-06-16 12:49 UTC (History)
8 users (show)

Fixed In Version: 5.4.0.0.11
Doc Type: Enhancement
Doc Text:
This version of CloudForms Management Engine adds the ability to interact with ServiceNOW CMDB server. Insight data can now be sent to ServiceNOW CMDB server as part of provisioning, retirement, and reconfiguration. Automation work flows can now be integrated with ServiceNOW for insight data. This feature is in Technical Preview.
Clone Of:
: 1190759 1195569 (view as bug list)
Environment:
Last Closed: 2015-06-16 12:49:31 UTC
Category: ---
Cloudforms Team: ---
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2015:1100 0 normal SHIPPED_LIVE CFME 5.4.0 bug fixes, and enhancement update 2015-06-16 16:28:42 UTC

Description John Hardy 2015-02-06 19:54:38 UTC 
Add the capability to send insight data into ServiceNOW CMDB as part of provisioning, retirement and reconfigure.
Comment 2 Tina Fitzgerald 2015-02-09 17:56:53 UTC 
Added files:

RedHat/Integration/ServiceNow/CMDB.class/__class__.yaml
RedHat/Integration/ServiceNow/CMDB.class/__methods__/create.rb
RedHat/Integration/ServiceNow/CMDB.class/__methods__/create.yaml
RedHat/Integration/ServiceNow/CMDB.class/__methods__/delete.rb
RedHat/Integration/ServiceNow/CMDB.class/__methods__/delete.yaml
RedHat/Integration/ServiceNow/CMDB.class/__methods__/get.rb
RedHat/Integration/ServiceNow/CMDB.class/__methods__/get.yaml
RedHat/Integration/ServiceNow/CMDB.class/__methods__/get_all.rb
RedHat/Integration/ServiceNow/CMDB.class/__methods__/get_all.yaml
RedHat/Integration/ServiceNow/CMDB.class/__methods__/update.rb
RedHat/Integration/ServiceNow/CMDB.class/__methods__/update.yaml
RedHat/Integration/ServiceNow/CMDB.class/__methods__/update_patch.rb
RedHat/Integration/ServiceNow/CMDB.class/__methods__/update_patch.yaml
RedHat/Integration/ServiceNow/CMDB.class/create.yaml
RedHat/Integration/ServiceNow/CMDB.class/delete.yaml
RedHat/Integration/ServiceNow/CMDB.class/get.yaml
RedHat/Integration/ServiceNow/CMDB.class/get_all.yaml
RedHat/Integration/ServiceNow/CMDB.class/update.yaml
RedHat/Integration/ServiceNow/CMDB.class/update_patch.yaml
RedHat/Integration/ServiceNow/__namespace__.yaml
Comment 4 Shveta 2015-04-10 22:02:42 UTC 
please provide Steps to verify this bug
Comment 5 Shveta 2015-04-28 20:05:34 UTC 
http://docbuilder.usersys.redhat.com/23064/
==================================
As mentioned in the Guide above : 
To create a new ServiceNow record during VM provisioning, amend the ActiveCMDB state to call the create method, for example: 
Integration/ServiceNOW/CMDB/create .
2. Provision a VM 
3. Check logs : 


In State=[ActivateCMDB], invoking [on_entry] method=[update_provision_status(status => 'Activating CMDB')]
[----] I, [2015-04-28T15:43:11.202046 #2223:8fbeac]  INFO -- : Q-task_id([miq_provision_25]) Updated namespace [Infrastructure/VM/Provisioning/StateMachines/VMProvision_vm/update_provision_status  Default/Infrastructure/VM/Provisioning/StateMachines]


==================================================
Automate model for ServiceNOW present in 
/RedHat/Integration/ServiceNow/CMDB

Verified in  5.4.0.0.22.20150420163946_26004d1
Comment 6 Andrew Dahms 2015-06-09 01:15:33 UTC 
Hi Marianne,

Thank you for the doc text.

Setting 'requires_doc_text' for this bug to '-' and including this text as one of the major new features so that it will be covered there.

Kind regards,

Andrew
Comment 8 errata-xmlrpc 2015-06-16 12:49:31 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHBA-2015-1100.html
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