Assigning to Shikha for review.

Hi Tina,

As per my understanding, this update adds the capability to send insight data into ServiceNOW CMDB as part of provisioning, retirement, and reconfigure. It is now possible to -
- Create ServiceNow CMDB Record,
- Delete ServiceNow CMDB Record,
- Get All ServiceNow CMDB record,
- Get ServiceNow CMDB Record, Update(Patch) ServiceNow CMDB Record and
- Update ServiceNow CMDB Record.

Do we have any documentation or any other information material that can help me understand the impact of this new enhancement on a CFME appliance and the benefit to the user?
I still do not understand how these features are accessed or configured - are they accessed from the web appliance? 

Regards,
Shikha

Requesting information from John Hardy.

Hi Andrew,
I have created an Integration Guide under CloudForms 3.2 Beta docs suite, from the information provided in this link:
https://drive.google.com/a/redhat.com/file/d/0B1r65ocrRKMMbjhlMkdfVXNtVGc/view
As of now, the guide is like a place holder for this new feature and the content has not been tested or enhanced because of lack of a test instance and also it is too close to the Beta release now. I would like to add more information regarding the concepts and impact of this new feature on the CFME instance at a later time.
Changing the status of this bug to On_Dev.
Regards,
Shikha

Hi Andrew,
As suggested, I have updated the documentation name from "Integration Guide" to "Integration with ServiceNow"
Link:
http://skynet.usersys.redhat.com/pressgang-ccms-ui/#DocBuilderView
Regards,
Shikha

Hi Andrew,
Since Integration with ServiceNow guide has been reviewed, I am moving this bug to ON_QA.
Regards,
Shikha

Assigning Suyog as the QA contact.

Suyog - could you take a look at the content above? It should now be available in the Git repository.

This content is now live on the Customer Portal.

Closing.