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Bug 1254555

Summary: [Admin Portal]: Error after clicking on 'Errata' tab - Problem retrieving errata: PROVIDER_FAILURE
Product: Red Hat Enterprise Virtualization Manager Reporter: Bhushan Barve <bbarve>
Component: ovirt-engine-webadmin-portalAssignee: Moti Asayag <masayag>
Status: CLOSED DUPLICATE QA Contact: Pavel Stehlik <pstehlik>
Severity: high Docs Contact:
Priority: high    
Version: 3.6.0CC: amureini, bbarve, ecohen, gklein, lsurette, masayag, oourfali, rbalakri, Rhev-m-bugs, yeylon
Target Milestone: ---   
Target Release: 3.6.0   
Hardware: All   
OS: Linux   
Whiteboard: infra
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2015-08-24 13:14:27 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: Infra RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
Errata error
none
Errata error none

Description Bhushan Barve 2015-08-18 11:50:10 UTC
Created attachment 1064295 [details]
Errata error

Description of problem: An error is displayed after clicking on 'Errata' tab under 'System' pane in LHS. Following error message gets displayed on the screen- 'Problem retrieving errata: PROVIDER_FAILURE'. Please refer attached screenshot.


Version-Release number of selected component (if applicable):
Red Hat Enterprise Virtualization Manager Version: 3.6.0-0.11.master.el6 

How reproducible:
always

Steps to Reproduce:
1. login to RHEV Admin portal
2. click on 'Errata' tab under 'System' tree in LHS.
3.

Actual results:
Folowing error gets displayed- Problem retrieving errata: PROVIDER_FAILURE

Expected results:
There should not be any error

Additional info:

Comment 1 Bhushan Barve 2015-08-18 11:52:39 UTC
Created attachment 1064297 [details]
Errata error

Comment 2 Einav Cohen 2015-08-19 12:36:26 UTC
Bhushan, can you please attach the engine.log?
[not sure if this is a GUI issue or a backend issue]

Comment 3 Moti Asayag 2015-08-19 12:56:49 UTC
Bhushan, do you have does 'tests' host provider represents Katello/Satellite to which the ovirt engine server is registered ?

Comment 4 Bhushan Barve 2015-08-20 07:28:05 UTC
Moti, I'm seeing following error in hosts->general->errata section: 
Problem retrieving errata: The engine is not associated with a Foreman/Satellite provider. No errata for the engine are available.

Is this the same thing you are asking about?

Comment 5 Moti Asayag 2015-08-23 07:45:45 UTC
(In reply to Bhushan Barve from comment #4)
> Moti, I'm seeing following error in hosts->general->errata section: 
> Problem retrieving errata: The engine is not associated with a
> Foreman/Satellite provider. No errata for the engine are available.
> 
> Is this the same thing you are asking about?

No, I was referring to the system errata on the left system tree.

Could you check if you're able to retrieve any errata via the rest api by querying:

  /api/hosts/{host:id}/katelloerrata

If you're able to get any info from that URL, it is a UI issue.

Are the hosts registered to Katello/Satellite server ?

Comment 6 Bhushan Barve 2015-08-24 13:14:27 UTC
Closing it as a duplicate of https://bugzilla.redhat.com/show_bug.cgi?id=1252317.
Same issue is mentioned there in the comment 1 of that bug -
'Another issue we found is that if a VM is up, ERRATA information isn't shown. This will be fixed as part of this bug.'

*** This bug has been marked as a duplicate of bug 1252317 ***