Bug 132812 - up2date fails - popup encountered cannot update until associated with a channel
Summary: up2date fails - popup encountered cannot update until associated with a channel
Alias: None
Product: Red Hat Enterprise Linux 3
Classification: Red Hat
Component: up2date
Version: 3.0
Hardware: x86_64
OS: Linux
Target Milestone: ---
Assignee: Adrian Likins
QA Contact: Fanny Augustin
Depends On:
TreeView+ depends on / blocked
Reported: 2004-09-17 12:26 UTC by Bob Stent
Modified: 2007-11-30 22:07 UTC (History)
1 user (show)

Clone Of:
Last Closed: 2005-04-08 14:37:28 UTC

Attachments (Terms of Use)
snapshot of browser connection to rhn (30.27 KB, image/gif)
2004-10-01 18:51 UTC, Bob Stent
no flags Details

Description Bob Stent 2004-09-17 12:26:32 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030922

Description of problem:

A popup with the following message is generated.
I have registered and have what looks to be a valid channel for this
port 443 is open through firewall.
This system may not be updated until it is associated with a channel.

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1. launch up2date as root

Actual Results:  Receive a popup message

This system may not be updated until it is associated with a channel.

Expected Results:  system would peform update

Additional info:

Comment 1 Suzanne Hillman 2004-09-30 15:39:25 UTC
What is the channel that the system thinks it's registered with?

Comment 2 Bob Stent 2004-09-30 18:03:13 UTC
Do you mean at redhat?
The channel shows as 'Red Hat Enterprise Linux ES (v.3 for x86)'

when I run rhn_check I get ...

Could not retrieve action item from server <Server for 
Error code: -31
Error Message:
    Service not enabled for system profile: "bstent-rh"
Error Class Code: 31
Error Class Info:
     This system does not have a valid entitlement for Red Hat 
     Please visit 
     or login at https://rhn.redhat.com, and from the "Systems" tab,
     select "System Entitlements" to enable RHN service for this 
     An error has occurred while processing your request. If this 
     persists please enter a bug report at bugzilla.redhat.com.
     If you choose to submit the bug report, please be sure to include
     details of what you were trying to do when this error occurred 
     details on how to reproduce this problem.

Comment 3 Suzanne Hillman 2004-10-01 18:39:36 UTC
Huh. It shows that where? On RHN's website? Elsewhere?

Comment 4 Bob Stent 2004-10-01 18:40:42 UTC
It shows on rhn website

Comment 5 Bob Stent 2004-10-01 18:51:26 UTC
Created attachment 104640 [details]
snapshot of browser connection to rhn

gif of browser connection to rhn

Comment 6 Suzanne Hillman 2004-10-04 18:12:00 UTC
Have you reinstalled this system since you initially registered it? If
so, you will need to re-register. Remove the entry on RHN, then run
rhn_register to do this.

Comment 7 Bob Stent 2004-10-04 18:20:45 UTC
No, it has not been reinstalled.  This is the OS shipped on the 

Comment 8 Suzanne Hillman 2004-10-04 18:48:33 UTC
Have you ever been able to up2date the system with the initial
settings? If not, you would probably be best off to remove the entry
and run rhn_register anyway. It's possible that something got messed
up or confused during the initial registration.

Comment 9 Suzanne Hillman 2005-04-08 14:37:28 UTC
Closing due to lack of reply in many months.

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