Description of problem: I tried following https://fedoraproject.org/wiki/QA:Testcase_Workstation_Graphical_Upgrade to test graphical upgrades. I was downloading new packages for some time, and then I received an error message "Sorry this did not work. Installation of Fedora failed." with no details (the expander does not show anything when toggled). I don't see anything in logs either. Version-Release number of selected component (if applicable): gnome-software-3.20.3-0.191.20160425git.fc23.x86_64 libhif-0.2.3-0.145.20160427git.fc23.x86_64 libappstream-glib-0.5.14-1.fc23.x86_64 json-glib-1.2.0-1.fc23.x86_64 PackageKit-1.1.1-1.fc23.x86_64 How reproducible: don't know, happened on my first run Steps to Reproduce: no idea
Created attachment 1156499 [details] error screenshot (show details toggled on)
Created attachment 1156500 [details] packagekit output from journal
Created attachment 1156501 [details] pkmon output during that error
When I click on Download again in gnome-software, it seems to continue downloading (resuming where it stopped last time).
During the same run, this happened again several times(!!), same behavior. There's usually some delay between the last "downloading" and "finished" line in pkmon and seeing the error pop up. So this seems related to some network timeout. According to pkmon, the downloading is resumed correctly, however the progress bar is off, it jumps to about 10% on resume, and then fills up very quickly. It seems that the progress bar now shows the download progress of the *remaining* packages, not of the full process (so e.g. if 10% of packages remained to be downloaded, after resume the progress bar shows progress of those 10% of packages, and fills up 10x quicker than originally).
(In reply to Kamil Páral from comment #5) > It seems that the progress bar now shows the download progress of > the *remaining* packages, not of the full process (so e.g. if 10% of > packages remained to be downloaded, after resume the progress bar shows > progress of those 10% of packages, and fills up 10x quicker than originally). Is that not correct? It seems odd to jump to 50% at startup.
(In reply to Richard Hughes from comment #6) > Is that not correct? It seems odd to jump to 50% at startup. Imagine that the progress bar is at 50% and then the error dialog appears. After you press "Install" again, the progress bar goes to 10%. What are you going to assume? I'd assume that the whole process starts from scratch (i.e. re-downloading all the packages, even the ones already downloaded), and be annoyed by it. However, this is definitely less important than the fact that it fails during download, and that it does not communicate any reasonable reason for that error :)
I have tried another upgrade, and again I received this same "no reason" error several times. Seems to be reproducible, at least right now in my current location.
I can reproduce this. After 2, 3 minutes, my Internet connection stops downloading packages and, after a while, I see this error, so, this is related to a network timeout.
Yes I too have found this bug. I restarted this upgrade twice and then it got completed. I am not sure if this happened because of slow network but I remember seeing logs from first run showing timeout for connection.
I can confirm it. Few minutes, after the download was triggered (point 6 in https://fedoraproject.org/wiki/QA:Testcase_Workstation_Graphical_Upgrade) pop-up window appeared without error message. Retried the all the steps several time with the same outcome.
(In reply to Dominik Skaličan from comment #11) > I can confirm it. Few minutes, after the download was triggered (point 6 in > https://fedoraproject.org/wiki/QA:Testcase_Workstation_Graphical_Upgrade) > pop-up window appeared without error message. Retried the all the steps > several time with the same outcome. point 9*
FWIW: This happened to me because I forgot to reboot and was still running PackageKit from F23 rather than the copr when I tried to start the upgrade. In my case, the error occurred when clicking the Download button rather than after updates were already being downloaded, hence I think this is a separate issue -- I'm just mentioning it here because the error message I saw was identical.
I hit this here. My network has been unreachable for some seconds. The upgrade could obviously not continue, but a more clear and verbose message may be useful.
Same here. I tried to continue after the message by closing and reopening Software, it reported to continue the download. By the end I hit 'Install', it restarted and stayed in the installing packages screen for about 3 hours, when I gave up and Ctrl+Alt+Del back to F23.
(In reply to Fabiano Franz from comment #15) > By the end I hit 'Install', > it restarted and stayed in the installing packages screen for about 3 hours, > when I gave up and Ctrl+Alt+Del back to F23. Fabiano, this will be a different bug. Could please report it separately and attach journal logs from the upgrade process?
Should be fixed by https://git.gnome.org/browse/gnome-software/commit/?h=gnome-3-20&id=a030ff83608b8d7a39c80465b1165934368520f4
gnome-software-3.20.3-1.fc24 has been submitted as an update to Fedora 24. https://bodhi.fedoraproject.org/updates/FEDORA-2016-2be09c9861
gnome-software-3.20.3-1.fc24 has been pushed to the Fedora 24 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2016-2be09c9861
gnome-software-3.20.3-1.fc24 has been pushed to the Fedora 24 stable repository. If problems still persist, please make note of it in this bug report.
I tested this with the following builds: http://koji.fedoraproject.org/koji/buildinfo?buildID=768991 http://koji.fedoraproject.org/koji/buildinfo?buildID=762450 http://koji.fedoraproject.org/koji/buildinfo?buildID=768995 http://koji.fedoraproject.org/koji/buildinfo?buildID=769263 http://koji.fedoraproject.org/koji/buildinfo?buildID=762454 http://koji.fedoraproject.org/koji/buildinfo?buildID=762449 I can now see the error message (under the details section), it says: " Detailed errors from the package manager follow: cannot download Packages/r/rest-0.8.0-1.fc24.x86_64.rpm to /var/cache/PackageKit/24/metadata/fedora/packages/: Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-24&arch=x86_64 [Operation too slow. Less than 1000 bytes/sec transferred the last 120 seconds] " So, this particular problem is fixed (error details displayed). We will still want to have this fixed in F23, so reopening. I'll report a separate bug about the inability to cope with network timeouts.
PackageKit-1.1.1-2.fc23 appstream-data-23-11.fc23 fwupd-0.7.1-1.fc23 gnome-software-3.20.3-1.fc23.1 json-glib-1.2.0-1.fc23 libappstream-glib-0.5.14-1.fc23 libgusb-0.2.9-1.fc23 has been submitted as an update to Fedora 23. https://bodhi.fedoraproject.org/updates/FEDORA-2016-fad11727bf
PackageKit-1.1.1-2.fc23, appstream-data-23-11.fc23, fwupd-0.7.1-1.fc23, gnome-software-3.20.3-1.fc23.1, json-glib-1.2.0-1.fc23, libappstream-glib-0.5.14-1.fc23, libgusb-0.2.9-1.fc23 has been pushed to the Fedora 23 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2016-fad11727bf
(In reply to Fedora Update System from comment #23) > PackageKit-1.1.1-2.fc23, appstream-data-23-11.fc23, fwupd-0.7.1-1.fc23, > gnome-software-3.20.3-1.fc23.1, json-glib-1.2.0-1.fc23, > libappstream-glib-0.5.14-1.fc23, libgusb-0.2.9-1.fc23 has been pushed to the > Fedora 23 testing repository. If problems still persist, please make note of > it in this bug report. Verified fixed with this.
PackageKit-1.1.2-1.fc23 appstream-data-23-11.fc23 fwupd-0.7.2-1.fc23 gnome-shell-3.18.5-2.fc23 gnome-software-3.20.4-1.fc23 json-glib-1.2.0-1.fc23 libappstream-glib-0.5.16-2.fc23 libgusb-0.2.9-1.fc23 libhif-0.2.3-1.fc23 has been submitted as an update to Fedora 23. https://bodhi.fedoraproject.org/updates/FEDORA-2016-fad11727bf
PackageKit-1.1.2-1.fc23, appstream-data-23-11.fc23, fwupd-0.7.2-1.fc23, gnome-shell-3.18.5-2.fc23, gnome-software-3.20.4-1.fc23, json-glib-1.2.0-1.fc23, libappstream-glib-0.5.16-2.fc23, libgusb-0.2.9-1.fc23, libhif-0.2.3-1.fc23 has been pushed to the Fedora 23 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2016-fad11727bf
PackageKit-1.1.3-1.fc23 appstream-data-23-11.fc23 fwupd-0.7.2-2.fc23 gnome-shell-3.18.5-2.fc23 gnome-software-3.20.4-1.fc23 json-glib-1.2.0-1.fc23 libappstream-glib-0.5.16-2.fc23 libgusb-0.2.9-1.fc23 libhif-0.2.3-1.fc23 has been submitted as an update to Fedora 23. https://bodhi.fedoraproject.org/updates/FEDORA-2016-fad11727bf
PackageKit-1.1.3-1.fc23, appstream-data-23-11.fc23, fwupd-0.7.2-2.fc23, gnome-shell-3.18.5-2.fc23, gnome-software-3.20.4-1.fc23, json-glib-1.2.0-1.fc23, libappstream-glib-0.5.16-2.fc23, libgusb-0.2.9-1.fc23, libhif-0.2.3-1.fc23 has been pushed to the Fedora 23 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2016-fad11727bf
PackageKit-1.1.3-1.fc23, appstream-data-23-11.fc23, fwupd-0.7.2-2.fc23, gnome-shell-3.18.5-2.fc23, gnome-software-3.20.4-1.fc23, json-glib-1.2.0-1.fc23, libappstream-glib-0.5.16-2.fc23, libgusb-0.2.9-1.fc23, libhif-0.2.3-1.fc23 has been pushed to the Fedora 23 stable repository. If problems still persist, please make note of it in this bug report.