Bug 1349363 - constant crashing and freezing of gnome-shell, cursor freezing, inacctive keyboard, need to hard reset
Summary: constant crashing and freezing of gnome-shell, cursor freezing, inacctive key...
Keywords:
Status: CLOSED EOL
Alias: None
Product: Fedora
Classification: Fedora
Component: xorg-x11-drv-intel
Version: 24
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: X/OpenGL Maintenance List
QA Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-06-23 10:26 UTC by morgan read
Modified: 2017-08-08 14:59 UTC (History)
7 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2017-08-08 14:59:24 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
kernel messages pt1 (10.01 MB, text/plain)
2016-06-23 10:31 UTC, morgan read
no flags Details
kernel messages pt2 (11.78 MB, text/plain)
2016-06-23 10:33 UTC, morgan read
no flags Details
dmesg (124.00 KB, text/plain)
2016-06-23 10:34 UTC, morgan read
no flags Details
Xorg.0.log at 20160623-1822 (28.31 KB, text/plain)
2016-06-23 17:25 UTC, morgan read
no flags Details
graphics starting to fail (1.55 MB, image/png)
2016-07-03 20:44 UTC, morgan read
no flags Details
graphics starting to fail (1.44 MB, image/png)
2016-07-03 20:45 UTC, morgan read
no flags Details
graphics starting to fail (444.73 KB, image/png)
2016-07-03 21:15 UTC, morgan read
no flags Details
system.journel 20160703-2131 (8.00 MB, application/octet-stream)
2016-07-03 22:33 UTC, morgan read
no flags Details
taken during the course of a gnome-shell crash... (not a lot of info there...) (7.99 KB, image/png)
2016-07-07 14:19 UTC, morgan read
no flags Details
gnome seems to throw up this dialogue for no apparent reason or effect when the desktop becomes unstable (482.38 KB, image/png)
2016-07-07 14:21 UTC, morgan read
no flags Details
gnome seems to throw up this dialogue for no apparent reason or effect when the desktop becomes unstable (1.20 MB, image/png)
2016-07-07 14:23 UTC, morgan read
no flags Details
'problem's data directory' (41.02 KB, application/x-7z-compressed)
2016-07-07 14:46 UTC, morgan read
no flags Details
phone shot of gnome-shell hanging and going to pieces... (literally) (164.45 KB, image/jpeg)
2016-07-09 13:28 UTC, morgan read
no flags Details
phone shot of 'service gdm restart' failing following hang of gnome-shell (109.38 KB, image/jpeg)
2016-07-09 13:33 UTC, morgan read
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Red Hat Bugzilla 1133131 0 unspecified CLOSED [abrt] gnome-shell: gnome-shell killed by SIGSEGV 2021-02-22 00:41:40 UTC
Red Hat Bugzilla 1320307 0 unspecified CLOSED [abrt] gnome-software: GS_IS_PLUGIN_LOADER(): gnome-software killed by SIGSEGV 2021-02-22 00:41:40 UTC
Red Hat Bugzilla 1326492 0 unspecified CLOSED [abrt] xorg-x11-server-Xorg: Segmentation fault at address 0x20 2021-02-22 00:41:40 UTC
Red Hat Bugzilla 1326494 0 unspecified CLOSED [abrt] xorg-x11-server-Xorg: fbGetWindowPixmap(): Xorg killed by SIGSEGV 2021-02-22 00:41:40 UTC
Red Hat Bugzilla 1339328 0 unspecified CLOSED [abrt] gnome-software: _g_log_abort(): gnome-software killed by SIGTRAP 2021-02-22 00:41:40 UTC
Red Hat Bugzilla 1354084 0 unspecified CLOSED [abrt] WARNING: CPU: 0 PID: 195 at drivers/gpu/drm/i915/intel_display.c:11385 intel_mmio_flip_work_func+0x48f/0x4c0 [i91... 2021-02-22 00:41:40 UTC

Internal Links: 1354084

Description morgan read 2016-06-23 10:26:24 UTC
Description of problem:
Something very bad is happening making my machine almost unusable.  It's been going on for the last few days.  It seems intermittent, yet constant - ie, it keeps happening for no apparent reason that I can see.  I've listed under xorg as it seems the lcd for the multitude of serious problems.

Sometimes the system freezes entirely, can't be pinged, no ssh, fan speed increases - so, hare reset which is followed by the machine booting into system diagnostics which reports ssd and memory to be OK

Machine: HP Spectre x360 - 13-4100dx
$ uname -r
4.4.13-200.fc22.x86_64

Version-Release number of selected component (if applicable):
$ rpm -q xorg-x11-server-Xorg.x86_64
xorg-x11-server-Xorg-1.17.4-1.fc22.x86_64

How reproducible:
As above, ongoing intermittant

Steps to Reproduce:
1. run machine as usual - ie, logged into gnome session
2.
3.

Actual results:
serious gnome-shell hangs, crashes, auto-restarts; system hangs, crashes, hard restarts

Expected results:
Running system

Additional info:

Comment 1 morgan read 2016-06-23 10:31:36 UTC
Created attachment 1171407 [details]
kernel messages pt1

Comment 2 morgan read 2016-06-23 10:33:35 UTC
Created attachment 1171408 [details]
kernel messages pt2

Comment 3 morgan read 2016-06-23 10:34:08 UTC
Created attachment 1171409 [details]
dmesg

Comment 4 morgan read 2016-06-23 17:25:28 UTC
Created attachment 1171623 [details]
Xorg.0.log at 20160623-1822

Comment 5 morgan read 2016-06-26 06:59:05 UTC
I can confirm this appears something to do with the graphics system as I'm able to - and have had to - run in multi-user.target

Comment 6 morgan read 2016-06-30 22:54:41 UTC
I'm sorry to have to say that in 15 years of running a gnome desktop on fedora this is the worst experience I have ever had - it is simple BS.  I've written bug reports before, I know that's immoderate language, but this is very very serious - I'm losing work.

I had thought that jumping to f24 would solve the problem, but after having lived with f24 since the weekend, the same instability in gnome is reappearing.  I don't know if it's X, gdm or the shell, but it ain't working.

Comment 7 morgan read 2016-07-03 20:43:01 UTC
Attached screenshots of some of this rubbish, just prior to gnome-shell crashing and restarting.

Other symptoms include gdm/ gnome-shell taking very long (minutes) to load from start and then login.

Comment 8 morgan read 2016-07-03 20:44:25 UTC
Created attachment 1175684 [details]
graphics starting to fail

Comment 9 morgan read 2016-07-03 20:45:42 UTC
Created attachment 1175685 [details]
graphics starting to fail

Comment 10 morgan read 2016-07-03 20:57:36 UTC
Comment on attachment 1175684 [details]
graphics starting to fail

Pic of gnome-terminal 'running' in top left, note cursor top left quadrant of the gnome-terminal 'window'

Comment 11 morgan read 2016-07-03 21:10:53 UTC
Comment on attachment 1175685 [details]
graphics starting to fail

Chrome on gnome-terminal window breaking up

Comment 12 morgan read 2016-07-03 21:15:27 UTC
Created attachment 1175701 [details]
graphics starting to fail

Graphics failing shortly before gnome-shell crashing and restarting.

See top right corner, main menu background not being drawn during screen freeze.

Comment 13 morgan read 2016-07-03 22:33:11 UTC
Created attachment 1175704 [details]
system.journel 20160703-2131

Added system journal which seems to show many:
* drm/i915: Resetting chip after gpu hang
* WARNING: CPU: 0 PID: 6279 at drivers/gpu/drm/i915/intel_display.c:11385 intel_mmio_flip_work_func+0x48f/0x4c0 [i915]
* [drm] GPU HANG: ecode 8:0:0x86dffffd, in gnome-shell [6346], reason: Ring hung, action: reset

Comment 14 morgan read 2016-07-07 14:15:28 UTC
Just changed from X to wayland without improvement, if anything things are worse - so, guess this must be a gnome problem

Attached a few more screen shots:
Screenshot from 2016-07-03 22-30-41.png
- taken during the course of a gnome-shell crash...
Screenshot from 2016-07-04 14-33-54.png
Screenshot from 2016-07-06 19-15-59.png
- gnome seems to throw up this dialogue for no apparent reason or effect when the desktop becomes unstable

Comment 15 morgan read 2016-07-07 14:19:27 UTC
Created attachment 1177343 [details]
taken during the course of a gnome-shell crash... (not a lot of info there...)

See Comment 14

Comment 16 morgan read 2016-07-07 14:21:43 UTC
Created attachment 1177344 [details]
gnome seems to throw up this dialogue for no apparent reason or effect when the desktop becomes unstable

See Comment 14

Comment 17 morgan read 2016-07-07 14:23:14 UTC
Created attachment 1177345 [details]
gnome seems to throw up this dialogue for no apparent reason or effect when the desktop becomes unstable

See Comment 14

Comment 18 morgan read 2016-07-07 14:46:23 UTC
Created attachment 1177356 [details]
'problem's data directory'

Couldn't file bug because:
'count' file does not contain number: No such file or directory

So, as this seems connected to this bug I've change the bug's component to reflect this crash and uploaded the data directory here

Comment 20 morgan read 2016-07-07 18:27:21 UTC
For completeness, related bugs:
Bug 1339328
Bug 1320307
Bug 1326492
Bug 1133131
Bug 1349363

Comment 21 morgan read 2016-07-07 20:15:27 UTC
Related bug:
Bug 1326494

Comment 22 morgan read 2016-07-09 11:23:33 UTC
Bug 1354084

Comment 23 morgan read 2016-07-09 13:28:32 UTC
Created attachment 1177878 [details]
phone shot of gnome-shell hanging and going to pieces... (literally)

gnome-shell breaking up - with an appropriate webpage open in the background...

Comment 24 morgan read 2016-07-09 13:33:44 UTC
Created attachment 1177879 [details]
phone shot of 'service gdm restart' failing following hang of gnome-shell

Final line of output is perhaps indicative of the problem...

[drm:i915_set_reset_status [i915]] *ERROR* gpu hanging too fast, banning!

Comment 25 fab671 2016-07-15 14:53:09 UTC
My problem might be related. 

After successfull login and starting an application (e.g. nautilus), i have 100% cpu on it and the session becomes unstable.
Also using intel driver.

but i can switch to tty.

https://ask.fedoraproject.org/en/question/90774/post-upgrade-issues-fedora-24-cannot-open-applications-after-login-100-cpu/

Comment 26 aaronsloman 2016-09-27 21:00:10 UTC
I think this is the same bug I've experienced since upgrading from Fedora 22 to 24 on my Dell Latitude E6410 with Intel graphics, which worked very well on F22 -- I switched only because F22 has been marked 'end of life'.

I use the XFCE fedora package, with ctwm instead of xfce window manager.

Following instructions in the error message in /var/log/messages, I've reported the bug here:

   https://bugs.freedesktop.org/show_bug.cgi?id=97937
   Bug 97937 - GPU HANG: ecode 5:2:0x01000000, reason: Engine(s) hung, action: reset 

The symptom was random freezing when in graphical mode, sometimes during resume from hibernate, sometimes during normal use.

It never froze while in text only mode. My boot default is mode 3 (text mode), in case any maintenance or updating is needed. Then 'startx' is used to enter graphical mode (with ctwm window manager).

The crashing also happened if instead I switched to graphical login (mode 5).

Many linux users seem to be reporting problems related to the i915 driver, although f22 had worked fine for months, on my machine.

Since I kept my old f22 root partition when installing f24, and the f22 startup files remain in the shared /boot partition, it was easy to modify /boot/grub2/gru.cfg to revert to f22 as default, this version:

     4.4.14-200.fc22.x86_64 #1 SMP Fri Jun 24 21:19:33 UTC 2016

I also have the option to boot into f24 to test it if I hear that there has been any progress.

Comment 27 aaronsloman 2016-09-28 14:10:25 UTC
Following a suggestion posted on freedesktop.org I found a repo for 
 drm-intel-nightly rpms linked here:

https://fedoraproject.org/wiki/RawhideKernelNodebug

Kernel update then got me this:
4.8.0-0.rc8.git0.1.fc26.x86_64 #1 SMP Mon Sep 26 15:16:34 UTC 2016

So far I have been using it for several hours with a number of successful hibernate-resume cycles, and no worrying error messages.

I understand the 4.8 kernel will be generally released next week.

Comment 28 Fedora End Of Life 2017-07-25 21:14:16 UTC
This message is a reminder that Fedora 24 is nearing its end of life.
Approximately 2 (two) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 24. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '24'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version'
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not
able to fix it before Fedora 24 is end of life. If you would still like
to see this bug fixed and are able to reproduce it against a later version
of Fedora, you are encouraged  change the 'version' to a later Fedora
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's
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Comment 29 Fedora End Of Life 2017-08-08 14:59:24 UTC
Fedora 24 changed to end-of-life (EOL) status on 2017-08-08. Fedora 24 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

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